Excellent communication, rang as what we ordered wasn't available, sorted out an alternative at the same price. We had asked for a half hour notice call for delivery - no problem. Phil rang, delievere... See more
Company replied
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See what reviewers are saying
Purchased on line, Henrad radiator 600 x 2200 double panel, double connector type 22. Unfortunately the listing on Bradfords web site did not mention the fact that the item was in stock for nigh on f... See more
Company replied
Very quick delivery (less than 48 hours from ordering), good quality products.
I recently ordered 500ltr bags of loam topsoil from my Bude branch. One bag was ordered over the weekend so would not have been processed until Monday. A further 2 bags were ordered today Wednesday at... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Stratton Business Park, EX23 8LY, Bude, Cornwall, United Kingdom
- 01288 270510
4.4
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Bulk load ordered in advance for…
Bulk load ordered in advance for delivery 2 miles from Bude yard.
Our contractor contacted them this morning & was told it would arrive late morning even though he had asked for an early delivery as this was for concreting shed bases so obviously needed early in the day.
Chased up delivery when it did not arrive only to be told it would now be between 1pm -2pm.
Did not arrive until 2.30pm at which time it was too late for the job to be done.
Totally unacceptable & a waste of cement mixer hire & contractor time.
11 March 2025
Unprompted review
Reply from Bradfords - Bude BBS
Good Morning Ann
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delivery not being made when advised and the delay to the job.
I apologise greatly for these issues and for any inconvenience this may have caused you.
Please contact us at customerservice@bradfords.co.uk so we can look into this further.
Kind Regards,
Sam
Bradfords in Bude are superb...
Bradfords in Bude have been superb over the past few months (as have the 2 drivers that delivered the goods…navigating our very difficult lane). Allan (Grubb) has managed to get me out of a couple of major problems by getting everything I’ve needed bang on time without any missing items and has kept his sense of humour when I’ve had to make multiple last minute changes which has meant he’s had to go above and beyond to fix it for me....and Paul (Vance) in the tool hire dept was also brilliant - managed to get the digger fixed at very short notice for me, so I kept to my deadline.
It seems there’s a lot of poor customer service these days, so I felt it important to celebrate exceptional customer service. Please pass on my thanks to these guys in particular.
3 March 2025
Unprompted review
Reply from Bradfords - Bude BBS
Hi Lee
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Your kind words will be passed on to the branch manager and regional director
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Bude BBS
Good Afternoon Geoffrey
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
We hope to see you again soon.
Kind Regards,
Katie
Sales staff knowledgeable and helpful. Order delivered safely and quickly
Sales staff knowledgeable
31 October 2024
Reply from Bradfords - Bude BBS
Good Morning A. M
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a knowledgeable service from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent process from ordering to…
Excellent process from ordering to delivery … top draw company.
29 September 2024
Reply from Bradfords - Bude BBS
Hi Mr Manning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Driver on time and manoeuvred into…
Driver on time and manoeuvred into tight awkward drive to to offload dump bags
First class delivery
7 October 2024
Reply from Bradfords - Bude BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Bude BBS
Hi Joseph
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
overall excellent service
Really helpful and friendly. Always on hand for advice. Prompt delivery and very competitive prices. Quality products and overall an excellent service.
5 August 2024
Reply from Bradfords - Bude BBS
Hi Jo
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good Delivery Service
30 July 2024
Reply from Bradfords - Bude BBS
Hi Brian
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order and delivery was perfect.
Easy to order and delivery was perfect.
The driver was very pleasant and was able to deliver the bag in the exact spot I ask for.
Little else to say other that Well done Bradfords I will certainly buy from you again.
27 July 2024
Reply from Bradfords - Bude BBS
Good Morning Mr Dawson
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience from start to finish with your order,
Thank you for your kind words and recommendation this has been passed onto all involved
We look forward to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Bude BBS
Hi Len
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Bude BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Entitlement at its finest
Absolutely disgraceful behaviour by this company. They parked their vehicle in the road preventing ANY vehicle from moving or passing it. For 20 minutes they blocked the road preventing people from getting to work and made me late dropping my son off for the college bus so I then had to drive him to college. Not only is blocking the road for 20 minutes completely shameful and disgusting behaviour, it's also illegal. Your company doesn't take priority over other road users and I'll be filing a police complaint for all the chaos you caused. Absolute morons
22 July 2024
Unprompted review
Reply from Bradfords - Bude BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to one of our vehicles blocking the road.
I apologise greatly for these issues and for any inconvenience this may have caused you.
Please email us at customerservice@bradfords.co.uk so we can take more details and look into this further.
Kind Regards,
Sam
Reply from Bradfords - Bude BBS
Good Afternoon Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Getting quotes takes to long
21 June 2024
Reply from Bradfords - Bude BBS
Good Morning
Thank you for taking the time to leave us a review.
I am sorry to hear that there is a long delay in receiving quotes from your local branch,
I apologise greatly for these issues and for any inconvenience this may have caused you.
Your feedback is greatly appreciated and this has been passed onto the branch,
Kind Regards,
Katie
Easy ordering, helpful delivery.
Easy ordering, great price, friendly and helpful delivery guy.
10 June 2024
Reply from Bradfords - Bude BBS
Good Afternoon Nigel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found it a easy process to place your order online,
Thank you for your feedback regarding the helpful and friendly delivery service
We hope to see you again soon.
Kind Regards,
Katie
Brilliant service Bradfords
I had 3 dump bags of garden stones delivered to me last week but the driver couldn't get his lorry down the narrow bend to my park home so had to reverse back up to the top then reverse back down the otherside to my home. Nothing was to much trouble for him , he could had refused to off load it but he went out of his way to make sure I had my delivery. So thank you so much for this I really appreciate how good this person was a credit to Bradfords , from a very happy customer, oh and the stones were great too so clean and ready to use, so 5* from me, thank you.
29 May 2024
Reply from Bradfords - Bude BBS
Hi Julie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Always great to hear our drivers are out there going the extra mile
We hope to see you again soon.
Kind Regards,
Sam
Easy to use website
Easy to use website
Delivery within 3 days and placed where it needs to be.
21 May 2024
Reply from Bradfords - Bude BBS
Hi Terry
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Service in store was brilliant
Service in store was brilliant, we'd ordered the wrong stuff and only realised when we went to collect. Guys in store sorted it out all within 5 minutes and refund was done within 24 hours
19 May 2024
Reply from Bradfords - Bude BBS
Good Afternoon Tristan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good product
Good product. Good prices and delivered professionally at the time specified.
18 May 2024
Reply from Bradfords - Bude BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
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