Looked on your website for type of small shed I needed. Found nothing to suit. Did a more general search, found what I wanted and amongst the many possible suppliers I found Bradfords offering one of... See more
Company replied
Location
Switch locationPortview Road, Avonmouth, BS11 9LD Bristol, Gloucestershire, GB
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See what reviewers are saying
I received an efficient, friendly phone call to check something about the fence panel order. The goods arrived within two working days and were delivered to the place I suggested. Good quality wood... See more
Company replied
So so thankful that I have, after 5/6 different companies delivering various materials from concrete blocks, tiles, sand and gravel, I found Bradfords. Cannot fault the delivery driver whatsoever... See more
Company replied
I had 2 fence panels delivered then placed a Click and Collect order (paint and caulk), picking up from Avonmouth. Both experiences were really positive - lovely people and great prices. I can recomm... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Portview Road, Avonmouth, BS11 9LD, Bristol, Gloucestershire, United Kingdom
- 0117 982 8282
4.8
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Prompt and reliable
A great service, reliable and flexible with order change. Very friendly and helpful delivery guy
30 March 2024
Reply from Bradfords - Avonmouth BBS
Good Morning Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a reliable and flexible service from start to finish with your order,
Thank you for your feedback regarding the delivery service received this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
On time delivery friendly driver…
On time delivery friendly driver dropped off materials exactly where I wanted them.
22 March 2024
Reply from Bradfords - Avonmouth BBS
Good Morning Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a friendly and on time deliver service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Sadly, awful customer service
The products seem to be good but the customer service is so awful it doesn’t matter.
Upon ordering, I specified in the box provided more information to aid the driver in finding the location: uneven ground, my contact number to call if there is trouble finding the precise location (despite the fact that any maps app leads directly to the location) and that due to the uneven ground it is unsuitable for lorries but a 3.5t flatbed will manage fine. I also emailed the Avonmouth store this same information to ensure they were informed prior to dispatch. After getting no updates and waiting in my van for 3 hours to ensure I was there to receive the delivery, I received a text saying the wood had been delivered. I phoned and said it hadn’t - they said it had been delivered “hours ago”. After driving around I found the wood abandoned around the corner with nobody having received it. There was also an item missing that they said would arrive the following week with the other half of my order (it did not).
Today the other half of my order is arriving - after calling up it’s arriving in an 18 tonne lorry that has no way of accessing the location.
Given the information I previously informed Bradfords about before checking out, and via both email and phone I don’t know how this happened.
The communication is so bad with these people and this whole ordeal would have been avoided just by listening and using the information I gave.
23 March 2024
Reply from Bradfords - Avonmouth BBS
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the service provided with the delivery of your order,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Afternoon
Your local branch has advised that they have been in contact to directly with yourselves to look to resolve this,
If we can be of further help please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Really easy to organise delivery…
Really easy to organise delivery online.
Price very competitive
28 March 2024
Reply from Bradfords - Avonmouth BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Good service easy to use website and…
Good service easy to use website and very informative thanks
28 March 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback, this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good prices and the staff were very…
Good prices and the staff were very friendly and helpful
28 March 2024
Reply from Bradfords - Avonmouth BBS
Good Morning Jordan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have recieved a friendly and helpful service with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Avonmouth BBS
Hi Kate
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
They went out of their way to deliver…
They went out of their way to deliver my order when they promised to.
16 March 2024
Reply from Bradfords - Avonmouth BBS
Hi Jon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Great to hear the branch is going out of their way to offer great service.
We hope to see you again soon.
Kind Regards,
Sam
Excellent service
20 March 2024
Reply from Bradfords - Avonmouth BBS
Hi Tim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
great service and prices
20 March 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Great service, good price
Very easy. I placed the order online with free delivery. Within the hour I received a phonecall confirming delivery date and finalising where to put the product if I wasn't in.
Delivery was smooth, friendly and timely.
I will be using again.
18 March 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
I am happy to hear that you received a smooth and friendly delivery service with your order,
Your feedback has been passed onto all involved,
We look forward to seeing you again soon,
Kind Regards,
Katie
Reply from Bradfords - Avonmouth BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Was told to expect a text when 45 mins…
Was told to expect a text when 45 mins from delivery, text never came but got one to say it had been delivered but hadn't. Driver turned up and hour later and was a grumpy man who had no customer service skills
27 February 2024
Reply from Bradfords - Avonmouth BBS
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the delivery service recieved with your order,
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Katie
Good Afternoon
Further to your review,
I can advise that the branch manager has been in contact to look into this further with yourselves,
If we can be of further help please do not hesitate to contact customer.service@bradfords.co.uk
Kind regards
Katie
Competitive pricing and quick free…
Competitive pricing and quick free delivery. Great service.
24 February 2024
Reply from Bradfords - Avonmouth BBS
Hi Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Quick delivery
Quick delivery. Best price compared to Jewsons, B&Q, Wickes and all the usual local suppliers.
18 February 2024
Reply from Bradfords - Avonmouth BBS
Hi Stefan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
All good
Very helpful delivery driver. Good quality materials, quick delivery and very competitive prices
11 February 2024
Reply from Bradfords - Avonmouth BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Helpful service
I ordered 2 items. The first arrived very quickly, the second was delayed a few days. When I enquired about the second item the response from Bradfords was quick and helpful.
29 January 2024
Reply from Bradfords - Avonmouth BBS
Good Morning Tim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us with your order,
Thank you for your feedback this is greatly appreciated and helps us to improve our customer service,
We hope to see you again soon.
Kind Regards,
Katie
Really great
Really great, clear communications and texts, delivery earlier than they said which was great. Good product. Would recommend them!
2 February 2024
Reply from Bradfords - Avonmouth BBS
Hi Rina
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great smooth online order and customer…
Great smooth online order and customer service from the Branch. Will use again thank you.
24 January 2024
Reply from Bradfords - Avonmouth BBS
Good Afternoon Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a great service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Avonmouth BBS
Hi Shaun
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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