Once again there was a jump in price from the initial introduction page to the payment page. However I do want the memorial coin and hope that a percentage goes to the vets.
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Review summary
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What people talk about most
Reviews shaping this summary
Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that yo... See more
I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have ch... See more
Products are very cheap in quality. They do not stand behind their product nor do they take the extra step in client relations. Be careful if you try to buy an extended warranty as they will offer l... See more
Company replied
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
3.9
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Steps were easy to follow
17 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Charging $20 more when I don’t sign up…
Charging $20 more when I don’t sign up for some pay method
16 June 2026
Reply from Bradfordexchange
I am sorry but we don't have an extra fee for not signing up. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Bad delivery, not enough information given me to try and track the order
I haven’t received my order yet.After numerous calls have been told to wait u til June 27 before anything will be done.
Not acceptable, this order was placed May 13, as a graduation gift for my granddaughter who graduated June 8 from Guelph university.
My first order with Bradford Exchange, probably my last.
Very unhappy with the answers I get from your company when I ask for help from you.
No tracking number, nothing forthcoming to track this order.
13 May 2026
Reply from Bradfordexchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Surprised by the final cost
I’m looking forward to seeing it when it arrives. I’m a little disappointed that the total change once I clicked to purchase. I wish the true total came up before I purchased. I probably would have changed my mind after seeing the extra charges and shipping.
14 June 2026
Love seeing all of the items you come out with
Love seeing all of these amazing items. Was super easy to purchase and check out. The only reason your fot 4 stars is i would like to know then the other items will come out when you buy a set that you collect 1 by 1.
13 June 2026
Product delivery time unacceptable
Product delivery time unacceptable. Still waiting for item ordered.
My perception of this whole outfit now is that I will receive an item that will be of inferior quality to what is pictured!
17 May 2026
Reply from Bradfordexchange
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
It was easy to order
It was easy to order, other rings I have ordered have been beautiful and I trust the name 1000%!
13 June 2026
I still have not received my order
I still have not received my order. Very concerned about this and would like to receive a response from Bradford Exchange as soon as possible. If not, I would like a refund on my ring purchase.
Thank you,
Rhonda Hjorth
23 May 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
The parcel arrived much sooner than…
The parcel arrived much sooner than expected. That is great as it is a graduation present for our grandaughter and we will be able to give it to her at graduation rather than later.
29 May 2026
COLLECTIONS…OH-OH
I’m a bit confused regarding the ‘COLLECTION’ descriptor in each item choice; henceforth, I had to remove the above-mentioned items for financial reasons, and await further items to complete my existing collection(s)
11 June 2026
Easy order process and alot of products…
Easy order process and alot of products to choose from. Will check quality when I get it.
11 June 2026
You are a general screwup and you ask…
You are a general screwup and you ask me to tell you how to improve. Do you not know your own business. This will never happen to us again.
30 May 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn of your experience! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
Misleading advertising
I ordered a coin I have been paying for coins because apparently it is a collection. I have not received coins that I have been charged for. I asked for a reveral you refuse. I asked for my order to be cancelled - not done. Your advertising is misleading and unfair to a consumer who has ordered products from you in the past without being victimized
31 March 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
My daughter ordered a birthstone…
My daughter ordered a birthstone bracelet for me for Mother's Day, I received it in June and we could not see the names of my family and hardly the stones.. I want to exchange it for another one, while on the phone with customer service they said I could not exchange it I had to return it then re-order which again will take up to 4 weeks... yet the refund card you fill out asks if you would like a different item.. when I said that the guy insisted it was wrong and I had to return then reorder which is ridiculous!
9 June 2026
Reply from Bradfordexchange
Hello, I am sorry to learn you were disappointed with your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Sadie
Very easy to follow instructions
Very easy to follow instructions, I hope the delivery is as smooth as the ordering. Thank you
9 June 2026
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