Bradfordexchange Reviews 8,889

I have loved this company for 40 years or more My mom turned me on to them The stuff they sell is always awesome

All my orders in the past have been excellent ( Special plates etc

Billed twice and double shipped.

I received a few emails letting me know that I may have forgotten to place my order that was in my cart.
Now that I have placed my order, I haven’t received an email confirming my order so wondering if it was successful?Seems like priority is for notifications are there before you order and then not after you order? Hmmm…

I got nothing to say my order went through or when it will be delivered

Your correspondence is not overwhelming, and customer service fabulous. I had an issue with an order and it was quickly dealt with. Thank you

I have not received my purchase order therefore am unable to comment now.

Easy to access product on line and purchase.

I've asked for my debit card to be charged the remaining balance on Friday the 15th and it still hasn't been charged. I called a few times, and they give me the same speech that it will be charged soon. My son's grad is on Saturday and I still haven't received his gift yet. Im really frustrated and I don't think I'll be ordering through you guys again.

- Ease of ordering process
- Should consider additional methods of payment

Ordered and never received any info on shipping or when the item would arrive. 2 months after I paid and ordered I cancelled it all as the items were expensive and never received. Still waiting on a refund!

I haven't ordered from Bradford exchange for a few years but have always received good quality items.
I'm excited to receive my purchases
Thank you.

Very decent with prices I don’t normally order from companies like this, but I am really into space and I had to get myself one of these can’t wait

I like the products no problem with that. What I dislike is the the delays and the lack of respect for time sensitivity.
Your customer service rep should also reach out to let client know when something is wrong to correct it immediately.

very easy online to order

The purchase and check out process was very smooth with no issues but then there came two separate pop ups both suggesting substantial discount and all I needed to do was click on them to accept. The first looked suspicious so I did not touch it and just as I was reading the second my Norton Service warned me that a malware had just been placed on my computer. Long story short both pop ups contained malware and after approximately an hour of Norton working to find, identify and disable the malware it said my computer was safe.

If the folks at Bradfordexchange are not aware of these pop ups which contain malware that gets placed on personal computers than I am sadly disappointed in their service. Thankfully I have great software protection otherwise my computer would not be compromised. Follow up would be appreciated.

Easy to shop with an abundance of beautiful options.
Easy to find what we were looking for!

Order was cancelled even know i already paid, was told didn’t receive payment and yet i was reimbursed of the payment I already made back today 🤔 something not making sense