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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, often stating that items were never received or were incomplete, despite payments being processed. Reviewers consistently highlighted a complete lack of communication, with phone calls going unanswered, emails bouncing back, and no responses to online queries or contact forms. The delivery service was frequently criticized for being extremely slow, with items arriving weeks later than promised, or not at all. However, some customers also noted positive experiences, such as easy online ordering, quick dispatch, and helpful service. A few other people also felt that the products received were as described and well-packed, and in some cases, a free replacement was sent when an incorrect part was ordered.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders, frequently reporting that items were never... See more

Customer communications

Consumers express significant frustration with the inability to contact the company, reporting that phone... See more

Product

Customers had ambiguous experiences with product, with some reporting significant issues such as damaged... See more

Delivery service

Customers consistently note negative experiences with delivery service, with many reporting that items were... See more

Response time

People report negative experiences with response times, with many reviewers expressing frustration over a... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very late delivery, nearly two weeks and no reply to any phone calls or emails for an update. On the plus, a competitive price and well packaged. Unfortunately would think twice before using again .

Rated 1 out of 5 stars

I wish I'd looked at the reviews before ordering. Order placed, money taken (stolen), nothing received. Have tried emailing and telephoning, absolutely no response. Note to self..... no matter ho... See more

Rated 1 out of 5 stars

Purchased online with the promise of a speedy delivery as stated on their website. Money taken straight out of our account straight away. Paid £68 for 5 tins of fence paint. Four tins arrived two and... See more


Company details

  1. Do-it-Yourself Shop
  2. Hardware Store
  3. Store

Written by the company

Official Blaupunkt UK Power Tool Store At BP Tools, we offer a great range of garden and power tools to keep your home and garden looking neat and tidy and the envy of all the neighbours! Whether it’s grass and hedge trimmers to keep your lawn and shrubs looking pristine, or more heavy duty tools for bigger jobs such as chainsaws and pole saws, our range of lightweight designs make looking after your garden a breeze. For your lawn, we have a number of effective electric lawnmowers and leaf blowers and vacuums for clearing your driveway when autumn rolls around. We also have a great selection of cleaning tools, including pressure washers and wet & dry vacuums, which will help leave your home, driveway or patio spotless. We’re dedicated to bringing our customers the very best service and quality, effective products, which get the job done! All of our garden and power tools also come with our three-year Blue Dot warranty, which has represented the highest standards of quality and trust for almost a hundred years.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Pressure Washer saved

Thanks to Dave C for sourcing and supplying a vital small plastic component that has saved my Blaupunkt pressure . The part arrived with a complimentary pen and at no charge - an unexpected courtesy these days! Thanks too for the follow up advice and interest, great service.

5 November 2020
Unprompted review
Rated 5 out of 5 stars

Very prompt delivery and the power…

Very prompt delivery and the power washer looks to be in good condition and great value. Bought as a gift so don’t know how the product performs yet.
Update May 2021:very pleased so far - very powerful and definitely tremendous value for the specification.

1 November 2020
Rated 5 out of 5 stars

This company has to be one of the most…

This company has to be one of the most professional, proficient and courteous out there, I'd award 6 stars if I could. Aftercare service is exemplar and a personal thanks goes to Dave C there who dealt with my issue there without making me jump through 100 hoops or answer 100 questions. I will be buying from here again!!!

26 October 2020
Unprompted review
Rated 5 out of 5 stars

Very prompt

Very prompt, garanteed service. Trustworthy, for sure. Exactly what you orderd on line, very dependant. Sound company, recommend you

22 October 2020
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service. Maria told me just as lockdown started that the grinder was on back order and may take some time. True to her word, she contacted me as soon as it came back into stock and I was able to place my order straight away. This company manufactures well-designed and well-thought out products. This grinder, BP-3035, is one of the best in the market at a very good price. Many thanks!

13 October 2020
Rated 5 out of 5 stars

Pressure washer

Bought a great pressure washer from BP tools,was kept upto speed with delivery which was next day,excellent 3 year warranty too,al in all very please with this machine..

25 September 2020
Unprompted review
Rated 5 out of 5 stars

Mower Repair

First class service to assist with the repair of a mower. Spare part provided by return of post. Good to have an excellent product working again.

11 September 2020
Unprompted review
Rated 5 out of 5 stars

Pressure washer

I've only used it a few times it does the job.But I must say the foam bottle you get is far to small.so if you are going to buy the pressure washer I would get a decent snow foam lance.

6 September 2020
Unprompted review
Rated 5 out of 5 stars

THANK YOU BLAUPUNKT TOOLS FOR REPAIRING…

THANK YOU BLAUPUNKT TOOLS FOR REPAIRING MY LAWNMOWER
UNDER WARRANTY. AT THIS TIME OF PANDEMIC WHICH HAS BROUGHT
STRESSES AND STRAINS TO COMPANIES AND THEIR CUSTOMERS ONE
NEVER KNOWS HOW THINGS ARE GOING TO WORK OUT.
IT IS EASY TO MOAN WHEN THINGS GO WRONG, BUT IN THIS CASE I AM
HAPPY TO SAY THAT THINGS WENT SMOOTHLY. DPD COLLECTED THE
PACKAGE FROM MY HOME ON TIME AND RETURNED IT ON TIME.

BLAUPUNKT REPLIED TO MY EMAILS AND KEPT ME INFORMED OF
PROGRESS, MY LAWNMOWER WAS RETURNED ON WEDNESDAY
12TH AUGUST ABOUT 4PM AND AS THE GRASS HAD GROWN SOMEWHAT
IN THE INTERVAL BUT HAD DRIED OFF BY THAT TIME OF DAY I WAS
ABLE TO GIVE IT A FIRST CUT AT THE HIGHEST LEVEL, AND ALL WENT WELL.

JUST ONE QUERY I WOULD BE GRATEFUL IF BLAUPUNKT WOULD LET ME
KNOW WHAT HAD TO BE DONE TO REPAIR MY LAWNMOWER.

KIND REGARDS, JAMES GRANT.

27 August 2020
Unprompted review

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