BOXTReviews 

60,777
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 16,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the professionalism and efficiency of the staff who often go above and beyond expectations. Many people appreciate the clear communication and helpfulness of the engineers, who explain everything thoroughly and leave work areas immaculate. The user experience, from initial selection on the website to the installation process, is frequently described as smooth and painless. However, some customers also noted issues with product installation, such as incorrect parts being supplied or unexpected delays and additional work required. A few other people also felt that communication could be poor, leading to frustration and repeated disruptions, with some even experiencing problems with customer service responsiveness.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the professionalism,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with the... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as a fantastic and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, friendly, and communicative... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rob Bodie fitted our new boiler today. He was amazing, arriving early and at the specified time. He set to work immediately, quickly preparing the area around the boiler, covering the floor and surfac... See more

Rated 5 out of 5 stars

The installers were first class, we were told how the work would be carried out. Kept tidying up as work was out. Worked constantly throughout in order to minimise disruption to a minimum. With us get... See more

Rated 5 out of 5 stars

Anthony turned up spot on time. He worked efficently and profesionally.He was polite courteous and knowlegeable. The areas he worked on were left clean and tidy. Also thumbs upto Kevin who advised o... See more

Rated 5 out of 5 stars

Easy to book an appointment, with plenty of availability, so we were able to get an engineer out very quickly. Our engineer, Wing Lee, phoned the day before to introduce himself and let us know his... See more


Company details

  1. Boiler and Heating Service
  2. Boiler Supplier
  3. Gas Engineer
  4. Gas Installation Service
  5. Gasfitter
  6. Solar Energy Company

About BOXT

Written by the company

Boilers
Solar panels
Heat pumps
Air Conditioning
Electric Vehicle Chargers
Who We Are
Contact Us

BOXT is proud to be the UK's most trusted installer for new boilers, solar panels, air conditioning systems, heat pumps, home storage batteries, and EV chargers.

We partner with leading manufacturers and over 15,000 registered engineers to install high-quality Which?- and QuietMark-accredited products as soon as the next working day.

Each installation comes with a manufacturer warranty and a one-year workmanship guarantee for your peace of mind. Just answer a few simple questions online to uncover your personalised fixed price today.

✓ Join 250,000+ happy customers

✓ Enjoy our Price Match Promise

✓ Pick an installation date that suits you

✓ Finance options available

✓ Manage your installation and receive expert advice in BOXT's award-winning app

✓ Proud to be backed by HomeServe and Brookfield


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

61K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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4.7

All reviews

(60,777)

15,753 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

The operative arrived on time. He was friendly and efficiently did our annual boiler check thoroughly, and confirmed it was in good order. Many thanks!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Can't fault the service

Can't fault the service. It was during the heatwave and our boiler is in the loft. The engineer must enjoy sauna's. He cracked on anyway. Wouldn't hesitate to recommend Boxt for installation and servicing

25 June 2026
Rated 5 out of 5 stars

Great installation

Very easy to select and build your aircon system on the website. Good finance options and good communications. Plenty of available dates for installation. Matthew and his apprentice did a excellent job of the installation. They communicated every step of the process and answered all my questions. High quality workmanship and work areas were left very clean. Highly recommended

30 June 2026
Rated 5 out of 5 stars

First class service

Well impressed with Boxt, the Order was placed before 3pm on a Wednesday and the boiler was delivered Thursday morning 7:30 am and fitted the same day. Gwyn the engineer done a cracking job

1 July 2026

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