Box of Hugs London Reviews 

2,551
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, especially the thoughtful options to build personalized gift boxes. People frequently commend the excellent service, highlighting efficient communication and helpfulness throughout the ordering process. The delivery service is consistently described as prompt and reliable, often arriving exactly as expected. Many consumers appreciate the unique and heartwarming nature of the gifts, which consistently bring joy and comfort to recipients. Reviewers also frequently mention the ease of customization and the beautiful presentation of the gift boxes.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the wide selection and high quality of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and prompt delivery,... See more

Service

People report positive experiences with service, consistently praising its efficiency, reliability, and... See more

Order

Customers had positive experiences with order, praising the smooth and easy ordering process, quick... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,551)

381 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, good choice of gifts and reasonably priced. Perfect for when someone is feeling down.
Even go out of their way to trace a 'missing' parcel in a hospital. Had great support from these girls.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The sad loss of my dear friend in…

The sad loss of my dear friend in London husband. What can you send at a time like this when you are so far away? This was amazing I sent a box of hugs with I wish I lived next door cup and some lovely tea pigs. was so appropriate and delivered the next day. Amazing thanks guys

25 February 2026
Rated 5 out of 5 stars

Great reliable hamper service

Great options especially good selection of Vegan products to make my own box of hugz. My daughter is in UK and we are in Oz so great to have a reliable gift option to use❤️

24 February 2026
Unprompted review
Rated 5 out of 5 stars

My aunt doesn't like cut flowers so…

My aunt doesn't like cut flowers so when it was her birthday I decided to send a box of hugs and she was absolutely delighted with the excellent quality of the gifts. So much so she sent me a photo of the mug with a slice of cake. Don't hesitate to order, it's good stuff and the delivery company did not disappoint 😎👍

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent! The whole process was smooth and the gift basket reached its recipient as organized. Can´t fault a thing. Thank you and many more happy customers like me.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

There was a great variety of choices…

There was a great variety of choices for making a box and different reasons as well. I made one for a friend going through a hard time and he was touched by what I sent. He liked what was sent as well which was great. Would recommend them and will try them again for sure.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift

I designed my own box, there was so much choice in both items and range in price. My parents absolutely loved receiving it and it meant alot to send them a gift hug as I live in a different country to them. Great service and arrived quickly too.

5 February 2026

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