Box of Hugs London Reviews 

2,551
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, especially the thoughtful options to build personalized gift boxes. People frequently commend the excellent service, highlighting efficient communication and helpfulness throughout the ordering process. The delivery service is consistently described as prompt and reliable, often arriving exactly as expected. Many consumers appreciate the unique and heartwarming nature of the gifts, which consistently bring joy and comfort to recipients. Reviewers also frequently mention the ease of customization and the beautiful presentation of the gift boxes.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the wide selection and high quality of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and prompt delivery,... See more

Service

People report positive experiences with service, consistently praising its efficiency, reliability, and... See more

Order

Customers had positive experiences with order, praising the smooth and easy ordering process, quick... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always lots of choices on the website which is easy to navigate. Great gifts to suit everyone's choices and budgets. Quick communication of order confirmed and send by date. Kept me informed rig... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,551)

381 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely gift box

I bought a letterbox gift box for a friend going through a tough time and she loved it. I had to email with the team a couple of times about the delivery and they were super helpful and quick to respond. Will definitely use again.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful presentation & superb chocs

Beautiful presentation, from packaging to wording, and delicious chocolate. Taste & texture (snap of the chocolate) are superb. I received these as a gift, and wouldn’t normally go out of my way to write a review for something I hadn’t purchased, but these chocolates warrant the extra effort. Would highly recommend

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Such a personalised service.

Such a personalised service.
Excellent products, so many amazing gift choices and option to make up your own box of gifts.
Communication is amazing.
Reliable service, delivered on time and in good order.
I live in Australia and love this family business. I can’t recommend highly enough.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Two box of hugs to bring warm comfort

I purchased two box of hugs for a friend and family member. Both had recently lost a loved one, and flowers were not an option from me. I wanted to give them a hug, something to warm their heart, for them to have time to sit and reflect on good times. The mug choice, tea pigs, and scented candle were perfect. Thank you 🙏

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient company, quick delivery that makes for a happy experience.

I haven’t seen the delivered Box of Hugs (sent directly to my friend) so can’t comment on what was in the box or its presentation .
What I can say is the folks at Box of Hugs are a pleasure to work with, their pricing is reasonable, and their delivery is at lightening speed. They made it possible for me to order from Australia and have the package delivered to the UK seamlessly.
Thank you.

5 March 2026
Rated 5 out of 5 stars

Super present!

I have sent 2 boxes of hugs for 2 friends recently and I have got to say they are a fabulous present! The efficiency of the company is superb and great quality products.
Will definitely use again!
Thank you

24 February 2026
Rated 5 out of 5 stars

very satisfied

I was a bit concerned about this going wrong as the parcel was sent on my behalf to a bereaved friend. I need not have worried - efficient and exactly what I requested. She was very touched by the gesture. And I think this a far better option than flowers as it is personalised.

23 February 2026
Rated 5 out of 5 stars

Big Box of Hugs for my sons birthday

I sent a box of hugs to my son for his 25 birthday, as I couldn’t be with him in person and he was so happy with the gifts I chose. The box arrived on time, as requested, and perfectly packaged. He showed me the box and it looked wonderful. It was the first time I used this service and I would definitely use it again.
I highly recommend using Box of Hugs.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful gift.

Beautiful gift.
I wanted to send someone a hug, this really hit the spot.
With a crochet daisy, some chocolate, a biscuit and a card all beautifully packed it really cheered the recipient up. Thank you very much.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Box of Hugs is now my Go To site for special gifts for the special people in my life.

What a lovely idea this website is !
It makes me feel good just looking at the lovely choice of gifts one can give to loved ones.
Lucy, Anna & Sophie are so caring and thoughtful.
I have placed orders multiple times and all the recipients are truly delighted.
I have been lucky enough to receive a ‘Box of Hugs’ myself and it felt truly special.
Bog of Hugs is now my Go To site for special gifts.

28 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look