Boxbollen Reviews 1,621

I accidentally left both a 5-pack and a 3-pack of Boxbollen in my cart and didn’t remove one before checking out, resulting in an order for eight items. I emailed the company immediately—within minutes of placing the order—requesting that the 3-pack not be shipped, but was told it was already too late.

Attempting to return the extra items was extremely frustrating. It took days to receive basic instructions on where to send the return. After paying $17 for return shipping plus a $10 per-item restocking fee, the cost of returning them was almost the same as keeping them. Overall, the experience was very disappointing and customer service was not helpful.

Placed an order in the 7th Dec 2025 nothing received todate and tracking information says sent to wrong depot. Not worth the stress. Especially so close to Christmas! Delivery service is the worst! Now to see how I can get my refund! From the reviews that’s another problem!

Order placed on 5/12. No updates to order since placed, Aramex states "final stages pending" goods have not shipped. Clearly a scam. unsure where they get their 5 star trust pilot rating from however its clearly bogus

Wish I had found this page before ordering! Ordered and paid 2 weeks ago, but no communication at all since then. Hasn't been shipped. Nothing. Seems like a big scam.
Now I'm worried about my card details being on file with them.

I haven’t received it! Sent an email as to its whereabouts and no response!

The advertisements make it look like it’s not on a string but really you are paying $60 for a human cat toy. They don’t let you cancel orders even when it’s right after you placed the order cause you realize it’s cheaper to buy off amazon than directly off the company site. The shipping cost is about the cost of the toy itself. Then when you get it they say you need to spend about just as much money returning it with the restocking fee and the registered mail. It’s a full on scam. Hate this company and the scumbag owner.

I just received my order. It arrived in good shape and in a timely manner. However, let the buyer beware. I purchased mine on a social media site and now regret that I could have purchased the same for a fraction of the cost (mine was $65 for a 3 game order). They are cheaper on Amazon. Their return policy is abysmal. You have to pay for their shipping to you, plus you must get a return authorization within 14 days and the boxes must not only be unused (which is reasonable) but also must be "Unopened!" This disqualifies almost all returns. I would not recommend this purchase. It's simply a ball on a tether with a head band and string. I'm not even sure how durable this product will be but it is certainly not worth $65. Again, buyer, BEWARE.

After being EXCEPTIONALLY sceptical about both ordering online and ordering from BOXBOLLEN after reading some reviews, I can say I am so thrilled with the support I received from their team ( after hounding them nearly every second day ) and the fast delivery of my 5 sets. I am one really happy Nanna ready for Christmas - thankyou!!!

Paid for next day delivery but was delivered 3 days later. Complained to the worst customer service team I've ever encountered, who could not give two sh%ts about anything customer service related. This is a company on the verge of being a scam. They'll give you some pathetic response and then just ignore you. Wish I hadn't bought from them. Sure aint going to ever again.

Ordered. Said it has been shipped. Tracking number says it does not exist. Reached out to support email and contact form on website. No replies after 5 days.

I have been waiting 20 days for my boxballen to arrive. Very disappointed, especially in the lead up to Xmas.

Ordered item on November 30th. On website it states that it is tracked expidted shipping within 1-4 days. Item is only being delivered on December 18th. Customer service is shocking. Company charged 15 dollars for "expedited" shipping but refuses to refund this service that they have failed to deliver!

I would give ZERO star if I could.
Terrible delivery
Horrible customer service!!!

I recently purchased a product from Boxbollen and unfortunately had a disappointing delivery experience. The company marked my order as “delivered to the front door,” but the proof-of-delivery photo showed the package tossed at a side entrance that does not belong to my apartment. Despite checking thoroughly and speaking with my building’s management team, the package was never found.

I understand that delivery issues can happen, but the lack of accuracy in the delivery confirmation and the poor placement of the package resulted in a completely lost order. I would encourage Boxbollen to work more closely with their delivery partners to ensure packages are delivered securely and to the correct location.

At this time, I cannot comment on the product itself because I never received it, but I hope future customers will have a smoother experience.

Tracking number still showed as being processed 12 days after ordering.
Sent a eta request to company, they replied several days later saying it has been delivered and the tracking number now doesnt even point to a real delivery. Total scam.

Do not buy from this mob, order still did not arrive and no update received either. It has been 2 weeks and unable to contact them. Very disappointed

Considering the pretty slow shipping times, I bought the item on December 2nd. So far, I've only received an untraceable USPS tracking number. It was foolish of me to try to save some money on their website; I shouldn't have bought it through Amazon, which is much faster

Cheap product. The videos portray it to be easier and more enjoyable than it is.
Unable to return without costing more than what it’s worth.

After 8 days my order did not ship. I contacted their customer service and they informed me that they can't stop fulfilment. Like they actually tried to tell me that they can't stop an order even though it hadn't been shipped. If you've already ordered, ask them to cancel and then immediately dispute the charge with your Credit Card company.

Terrible site, terrible reviews, ridiculous return policy. Save your money!

Product does not work.

This is the response I got when I contacted customer services.

Upon investigating, it looks like there’s a small glitch in the app. You can usually fix it by turning off camera and microphone access in your phone’s settings, then turning them back on again.

When i told them it still wasn't working...

We’re sorry that it didn’t work for you. Most of our users were able to get it working after a few tries.

Please note that our return policy requires the product to be unopened, unused, and in its original packaging. Only regular-priced items are eligible for a refund; sale items, unfortunately, cannot be refunded. A $10 restocking fee per product also applies, and returns must be made within 14 days of purchase.

So basically they've sold a product they know is faulty and they're not prepared to refund it. Trading standards here I come.

This would be minus if I could ! Rude customer service and no help at all! Reporting to trading standards