My husband was so excited for his new smoking jacket I got him for Christmas. Great quality and it’s lovely. The only thing is, one of the sleeves is sewn poorly and the fabric is billowy on one side.... See more
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About Bown of London
Written by the company
What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.
Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.
Contact info
Trackside Business Centre, Unit 10 Abbot Cl,, KT14 7JN, West Byfleet, United Kingdom
- 01784 225904
- hello@bownoflondon.com
- bownoflondon.com
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I ordered 2 robes from Bown
I ordered 2 robes from Bown, one is very luxurious and beautiful, I'm disappointed withe the 2nd one, the quality is not as good, it is a gift and I will give it and let them decide if they want to return it.
Socks received promptly although…
Socks received promptly although postage & packing at £8+ for one item was a bit excessive! Had it not been for a Christmas present, I would not have bought.
Poor quality loads of threads and miss…
Poor quality loads of threads and miss placed stitching would I buy another product, im really not sure given the costs of them. the products need improving a lot.
Wonderful selection
Wonderful selection, found just the right style, color and sizes
Nice looking robe
Nice looking robe, loved it , except the material did not hold up as well as I would have liked for it to.
Very good and quality cotton robe
Very good and quality cotton robe. Nice and professional experience.
Great quality
Great quality - perfectly described on line. It's comfy and warm. Fits perfectly. The Regent robe has a beautiful pattern.
quality product easy returns when size…
quality product easy returns when size was too big Excellent service
Good product and timely delivery.
Superb quality and perfect sizing
Superb quality and perfect sizing. I just love the look and aesthetics. Shipping and delivery was great too.
My review
You answered ALL my queries promptly .
You dealt with replacing the item smoothly no hiccups .
Out of stock dressing gown
Excellent communication when I contacted them. Extremely helpful and I was able to buy the item I wanted, which had been out of stock. The dressing gown itself is second to none, always worth it. Plus it was in a sale too. Win, win! Thank you so much for your brilliant all round service. Don’t change please. We need more like you.
Wonderful warm new Highland dressing…
Wonderful warm new Highland dressing gown. It’s a fight between Mr D’Arcey (sic) my Siamese and me who gets the best spot at nighttime!
Expensive but worth it ,this is a…
Expensive but worth it ,this is a Christmas present for my husband so it's hidden away but I know he will love it .
Quality Robe and Service
The robe I ordered is very nice. I bought it for a Christmas present so I have not yet seen how the recipient likes it. But it clearly is a superior robe. Delivery went smoothly. Received the package in timely manner without mishap.
Speedy and efficient
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