Bown of London Reviews 

2,092
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and luxurious feel of the products, noting their comfort, elegant design, and excellent craftsmanship. Reviewers also highlight the efficient service and prompt delivery, often receiving their items quickly and without issues. However, some customers also noted specific concerns regarding product quality, such as poor stitching, misaligned patterns, or perceived material differences from descriptions. A few other people also felt that delivery issues occurred, sometimes due to courier problems or items not being received as expected. Additionally, some reviewers experienced order discrepancies, including receiving incorrect sizes, different items than ordered, or incomplete shipments.

What people talk about most

Product

People report positive experiences with product quality, describing items as well-made, luxurious, and of... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery of... See more

Order

Consumers have mixed experiences with their orders, with some reporting prompt delivery and good service when... See more

Service

Customers had positive experiences with service, often describing it as efficient, fast, and attentive, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My husband was so excited for his new smoking jacket I got him for Christmas. Great quality and it’s lovely. The only thing is, one of the sleeves is sewn poorly and the fabric is billowy on one side.... See more

Rated 5 out of 5 stars

We received our beautiful, rich smoking jacket with a deep quilted navy blue collar & cuffs. Expert workmanship! The sash and thick piping detail is spectacular. It's delicious dark green brocade and... See more

Rated 5 out of 5 stars

I just got my Bown of London Summer Blazer. Wow!, it is every bit as fantastic as it appears on their website. A finely crafted quality classic Boating Blazer. You'd be hard pressed to find a com... See more

Rated 5 out of 5 stars

Five stars for quality and customer service. Zero stars for DPD who 'fibbed' about a delivery attempt and took my purchase to a retail collection point instead. Huge thanks to Louise at Bown for t... See more



Company details

  1. Clothing Store

About Bown of London

Written by the company

At Bown of London, we believe that luxury is about more than just the products we offer—it's about the experience. For nearly 40 years, we have been dedicated to providing the finest luxury bathrobes, dressing gowns, and loungewear. While our products may not be for everyone, we take pride in our reputation for excellence, as evidenced by our outstanding ratings on Trustpilot. Our customers trust us for our commitment to high-quality craftsmanship and fair business practices. If you're seeking quality over mere affordability, you've come to the right place.

What Makes Us Special
Luxury, to us, is not only about the materials we use but also the experience we provide. That's why we go above and beyond to offer personalised options—whether it’s adding your initials, a special message, or creating bespoke custom-made shoes. These unique touches make each item special, whether you're treating yourself or gifting to someone else. Each of our products is handcrafted with the utmost care, using only the finest materials. We focus on comfort, style, and durability, ensuring that your purchase will last for years to come. When you choose Bown of London, you join a global community of individuals who value personal style, impeccable design, and the highest quality craftsmanship.

Our Legacy
For many years, Bown of London operated exclusively in Great Britain. However, in recent years, we have expanded our reach to Europe, the USA, and beyond, allowing customers worldwide to experience the luxury of our dressing gowns, smoking jackets, custom shoes, and pajamas—often with next-day delivery. We are proud of our reputation as the Rolls Royce of Robes and the choice of celebrities & aristocrats. You may be wondering about the origin of our name, "Bown of London." It traces back to our founder, Mr. Alan Bown, a successful businessman with a passion for British luxury. Having been unable to find a bathrobe that met his exacting standards, Mr. Bown decided to create his own brand. And so, Bown of London was born. Many of the designs we offer today were created by Mr. Bown himself, and we continue to honor his legacy with every item we produce.
Bown of London quality will be remembered long after the price is forgotten.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 93% of negative reviews

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4.4

All reviews

(2,092)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I ordered 2 robes from Bown

I ordered 2 robes from Bown, one is very luxurious and beautiful, I'm disappointed withe the 2nd one, the quality is not as good, it is a gift and I will give it and let them decide if they want to return it.

2 December 2025
Rated 5 out of 5 stars

Great quality

Great quality - perfectly described on line. It's comfy and warm. Fits perfectly. The Regent robe has a beautiful pattern.

28 November 2025
Rated 5 out of 5 stars

Out of stock dressing gown

Excellent communication when I contacted them. Extremely helpful and I was able to buy the item I wanted, which had been out of stock. The dressing gown itself is second to none, always worth it. Plus it was in a sale too. Win, win! Thank you so much for your brilliant all round service. Don’t change please. We need more like you.

20 November 2025
Rated 5 out of 5 stars

Quality Robe and Service

The robe I ordered is very nice. I bought it for a Christmas present so I have not yet seen how the recipient likes it. But it clearly is a superior robe. Delivery went smoothly. Received the package in timely manner without mishap.

17 November 2025

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