Lovely company. Always a brilliant delivery service from Bowen Pies. The pies arrive chilled, ready for your fridge or freezer and are excellent and good value.
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Most pies these days are more gravy than filling but these pies are the complete opposite each pie I've tried so far have been filled fully with tender and tasty meat and the customer service is excel... See more
Company replied
This review is for someone, like ourselves, who may not have ordered from Bowen’s for a while. In our case, 8 months. This was due to personal reasons that meant ordering food online was sim... See more
Company replied
I’ve only ever had pies this delicious once before and that bakery closed down so Thankyou for your amazing product got my next delivery on Thursday 10/10
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Company details
Written by the company
At Bowen Pies, we're passionate about making award-winning homemade pies using only the finest ingredients. Based in Chorley, Lancashire, Bowen Bakeries Ltd has been delighting taste buds since 1994. What began in a butcher's shop has grown into a renowned bakery offering mouth-watering pies and puddings. Our pies are not just tasty—they're award-winning! Each one is individually made according to our secret recipes, some of which have been cherished for over 30 years.
Contact info
Unit 5/6, Botany Brow, PR6 0JN, Chorley, United Kingdom
- 01257 480 427
- support@bowenpies.co.uk
- bowenpies.co.uk
4.6
Excellent
294 reviews
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The customer service is excellent,
The customer service is excellent,
Unfortunately DPD (delivery) are not !
Parcel arrived and the pies were warm they had defrosted and started to heat inside the foil packaging.
I received an immediate refund from Bowen pies .
I've had many problems with DPD they don't take care with parcels .
9 July 2025
Reply from Bowen Pies
Thank you for the review, we're really glad to hear our customer service hit the mark, even if the delivery didn’t go quite to plan this time.
We completely understand how frustrating it is when parcels aren’t handled with the care they deserve, especially when pies are involved! We always want your order to arrive in perfect pie condition, so we’re really sorry that wasn’t the case on this occasion.
We’re grateful you gave us the chance to put things right, and we hope we can get some fresh pies your way next time.
Lana,
Bowen Pies
Pies pies,pies.
Pies pies,pies.
The pies arrived on time and with no damage.
They tasted just like I remember them on Friday lunch times.
8 July 2025
Reply from Bowen Pies
Thanks for the smashing review David. We love that they tasted nostalgic for you and that they arrived in top condition. Hopefully we can bake for you again soon!
Lana,
Bowen Pies
Sadly the whole parcel was spoilt.
Sadly the whole parcel was spoilt.
Not bowens fault but DPD took to long to deliver in the heat .
The contents were warm and not safe to eat or refreeze .
11 July 2025
Unprompted review
Reply from Bowen Pies
Thanks for your feedback, Kim, I really appreciate you taking the time to share your experience.
As we chatted about over the phone on the day of delivery, your pies arrived on the delivery date you selected at checkout. They were packed, as always, in our temperature controlled boxes designed and tested to keep everything safely chilled for up to 48 hours in transit (even in warmer weather). They arrived in 27 hours from leaving our bakery fridges.
I understand that you were expecting the pies to arrive frozen, but just to clarify, our pies are always sent fresh and chilled, not frozen. They’re baked to order, packed with care and the insulation and cool packs in each box are there to keep them safe, not icy.
That said, we always want our customers to feel 100% confident in what they receive from us, which is why we were more than happy to offer you either a free resend or a full refund. Thank you again for your order and your feedback. I hope we get the chance to bake for you again.
Lana,
Bowen Pies
A bit disappointing after reading the reviews on their site.
Potato and meat pie was really good, the steak puddings were fine but the steak pies were so salty we couldn't finish them, I don't believe anyone would make a pie with so much salt in it so I can only assume there was a mistake made. One thing I have an issue with is that on their website they ask for reviews, I gave the potato and meat pie 5 stars and the review went up instantly but when I gave the steak pie 2 stars the review wasn't put up at all so it looks like they only post 4 and 5 star reviews.
Edit:- Thanks for the reply and explanation, it's quite apparent there was a bit of a mistake as another review mentions the saltiness, it is also clear that you value your customers so I have added another star. The refund wasn't necessary so I have donated it to Derian House.
1 July 2025
Reply from Bowen Pies
Thanks for taking the time to share your honest feedback, Robert, we really do appreciate it.
We’re so sorry to hear that the Chunky Steak Pies weren’t up to standard for you. We’ve looked into this with our bakery team, as we agree it sounds like something went wrong during production, and we’re taking it seriously.
Just to reassure you, we have now issued a full refund for the Chunky steak pies. While we wish you’d contacted us directly so we could resolve things sooner, we completely understand your disappointment, and we’re grateful you’ve brought this to our attention.
Regarding your website review- we don’t filter feedback unfairly. Our system automatically publishes 4 and 5 star verified reviews, but anything lower is manually moderated (just to make sure it’s genuine), and unfortunately we’re not notified when they’re submitted, which caused a delay in it appearing. We've since published your review, because transparency matters to us.
We’re really pleased to hear you enjoyed the Potato & Meat Pie, and we hope you’ll give us another try sometime, we’d love the chance to get it right.
Lana,
Bowen Pies
Reply from Bowen Pies
So pleased you enjoyed the taste of our pies. Thanks for your 5 star review!
Lana,
Bowen Pies
Reply from Bowen Pies
Cheers for the top review, Colin! It's great hearing that you enjoyed the pies as always. Looking forward to baking for you again soon.
Lana,
Bowen Pies
Reply from Bowen Pies
Thank you for the 5 stars, Les. Well packaged, great pies are what we're all about! It's so good to hear that you enjoyed them.
Lana,
Bowen Pies
Reply from Bowen Pies
It's great to hear that our pies, packaging and delivery are consistently excellent for you! Thanks for the great review, Roger.
Lana,
Bowen Pies
Reply from Bowen Pies
So pleased to hear that you found our customer service excellent and that your pies were very much enjoyed! Appreciate the five stars, thank you!
Lana,
Bowen Pies
Ordered pies that weren’t delivered due…
Ordered pies that weren’t delivered due to DHL but Paul sorted a re order and delivered on day requested.Top customer service and of course the pies are delicious
4 June 2025
Unprompted review
Reply from Bowen Pies
Thank you for your updated review Ian. We're so pleased that we could make things right for you! It's great to hear that you're enjoying your pies. We look forward to your next order.
Lana,
Bowen Pies
Bowens pies..Market st
Bowens pies..Market st, are delicious and served by lovely efficient staff.
19 June 2025
Unprompted review
Reply from Bowen Pies
Thank you for the great review Laura. So good to hear that you enjoy your pies from our Market Street pie shop and that our staff gave you a great experience. Hope to see you back there again soon!
Lana,
Bowen Pies
Love Bowens pies but they let me down…
Love Bowens pies but they let me down with the last order of cheese and potato pies!! They would have been delicious if the poato had been cooked more!
5 June 2025
Reply from Bowen Pies
Thanks so much for your kind words about our pies Kathleen. Really sorry to hear the Cheese & Potato ones weren’t quite right for you this time round. They were on sale as part of a limited run using a new season of spuds which are naturally a bit firmer than what we usually use in our Cheese & Onion pies. I'm sorry to hear that they weren't to your taste. We really do appreciate your feedback and we’d love to make it up to you next time!
Lana,
Bowen Pies
Great service and updates from Bowens
Great service and updates from Bowens. Not so good from DHL .
The Pies are 1st Class.
The Steak Puddings were brilliant Impossible to source in Scotland these were top class.
Recommended
1st
5 June 2025
Reply from Bowen Pies
Thanks so much Derek! It’s brilliant to hear you enjoyed the steak puddings and we’re chuffed we could deliver the goods. We’ll keep working with our couriers to make sure service improves across the board. Really appreciate the recommendation and hope to send more pies your way soon!
Lana,
Bowen Pies
Nice pies well pleaed
5 June 2025
Reply from Bowen Pies
Cheers Robert! We're so glad you’re pleased and really appreciate you taking the time to say so. Hope to bake for you again soon.
Lana,
Bowen Pies
Delicious pies
Delicious pies - I tried everywhere to get a traditional Butter pie and it certainly lived up to my expectations. The meat pie was so tasty. I only have two pies (out of 6) left to eat. I will certainly be ordering more.
4 June 2025
Reply from Bowen Pies
Ah we love this, thank you Mrs Gilmour! There's nothing quite like a proper Butter Pie. We’re so pleased we lived up to your expectations, it means a lot. Sounds like you’ve nearly polished off the box too… we’ll be here when you’re ready to order more!
Lana,
Bowen Pies
Pies like they used to be
Pies like they used to be . They were delicious and I would recommend them to everyone .
2 June 2025
Reply from Bowen Pies
Appreciate the great review Daphne, thank you. It's so good to hear that our pies are a taste of nostalgia for you! Proper traditional pies are what we're all about. Hope to bake for you again soon.
Lana,
Bowen Pies
The pies were very tasty and the pastry…
The pies were very tasty and the pastry not too thick.
Downside to this was THE delivery by DPD
There was a 24 hour delay on delivery. The ice pack had melted luckily the pies. Were fine
28 May 2025
Reply from Bowen Pies
Thanks so much for your review Carol. I’m really pleased to hear you enjoyed the pies and that the pastry hit the spot!
I’m really sorry about the delay with DPD. Unfortunately, unexpected courier delays can occasionally happen (though not very often) and are unfortunately out of our hands. That said, we completely understand how frustrating it is when things don’t arrive on time.
Just to reassure you, our pies are packed in temperature controlled packaging that keeps them safe and fresh in transit for up to 48 hours. It’s normal for the ice pack to melt during its journey - its the insulation inside the box that works together with the cool pack to keep everything at a safe internal temperature.
Thank you again for your order and kind words. We’d love to bake for you again soon!
Lana,
Bowen Pies
CHEESE AND ONION PIES AWFUL HARD POTATO…
CHEESE AND ONION PIES AWFUL HARD POTATO VERY MILD CHEESE FILLING HAD TO THROW THEM AWAY CONTACTED BOWENS NEVER EVEN ANSWERED
28 May 2025
Reply from Bowen Pies
Thank you for taking the time to leave a review, Kevin. I’m really sorry to hear that you were disappointed with your recent pies. That is never the experience we want for our customers.
Just to clarify, we did respond to both of your emails promptly. In our second message, we also mentioned that sometimes replies can land in spam or junk folders, which might explain why you didn’t see them.
As outlined in our first reply, the pies you ordered were our limited run of Lancashire Cheese & Potato Pies rather than our regular Cheese & Onion. These contained a new season of potatoes that were a little firmer in texture and we’re really sorry if they weren’t to your taste.
We always take customer feedback seriously and genuinely appreciate you getting in touch to share yours. If there’s anything else we can help with, please don’t hesitate to reach out.
Lana,
Bowen Pies
👍👍👍👍👍👍👍👍👍👍👍👍👍
8 May 2025
Reply from Bowen Pies
Cheers for the thumbs up, Paul! Chuffed that you enjoyed your pie delivery. Hope we can bake for you again soon.
Lana,
Bowen Pies
The pies are delicious
The pies are delicious, but the cellophane wrapping around some of them was split when they arrived. I don't think that this affects the longevity of the pies as I froze them immediately on receipt.
1 May 2025
Reply from Bowen Pies
So glad that you enjoyed your pies, Ian! Sorry to hear that some of the wrapping around some of the pies had split. This is not a usual occurrence, so please accept my apologies on this occasion. We really do appreciate your honest feedback, Ian, thank you.
Lana,
Bowen Pies
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