It's very easy to use and charge. I've seen a slight improvement around my eyes, although to be fair, I'm 67 and had really bad under-eye bags. There's been a significant improvement with my neck, th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After 3 months of gentle use, one arm fell off my Revitalize “glasses”. 5 * for customer service as a replacement pair was shipped at no cost. My 4* review is only because the damage should not have o... See more
Company replied
Fast deliveryand great customer service. I have been using my Revital eyes for 3 weeks now and have noticed a big reduction with the dark circles under my eyes and they don't look as tired as they did... See more
Company replied
I’ve been dealing with under eye dark circles for half my lifetime. I am very anxious to see how much improvement can come with this product. It came highly recommended from a nurse practitioner who... See more
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Company details
Written by the company
Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running our ⚽ WORLD CUP SALE as part of our seasonal promotion ❤️
Contact info
Los Angeles, United States
- support@botaniqueparis.co
- botaniqueparis.com
4.3
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Fast deliveryand great customer…
Fast deliveryand great customer service. I have been using my Revital eyes for 3 weeks now and have noticed a big reduction with the dark circles under my eyes and they don't look as tired as they did before using Revital Eyes. I would definitely reccomment this product.
1 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that your order arrived quickly and that our customer service team provided great support. It’s also wonderful to know that after 3 weeks of using RevitalEyes, you’re noticing a big improvement in the look of your dark circles and tired-looking eyes. We truly appreciate your recommendation and support.
Excellent and professional support!
29 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you had an excellent and professional support experience. We truly appreciate your support.
Well it's a great product however I…
Well it's a great product however I need to contact them and get a new pair of glasses the left side doesn't work. Don't get me wrong that can happen to anyone and I'm sure when I contact them tomorrow they will assist me with this ASAP. I love the eye cream as well.I can't wait to see the results,
28 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your feedback! We’re happy to hear that you’re enjoying the product and loving the eye cream as well. We’re sorry to hear that one side of your glasses is not working, but our team will be happy to assist and help make this right as soon as you contact us. We truly appreciate your patience and support.
I bought this device to help with my…
I bought this device to help with my under-eye dark circles, deep wrinkles, and fine lines. After using it for a few months, I was so happy with the results. It worked amazingly well, and most of my concerns were significantly improved.
Unfortunately, my device broke, and I was very disappointed. I contacted the company and explained what had happened. To my surprise, they responded quickly with kindness, respect, and excellent customer service. They emailed me and told me they would send me a replacement device free of charge. I honestly couldn't believe it!
I truly appreciate their dedication, professionalism, and outstanding customer support. It's rare to find a company that cares so much about its customers. On top of that, the device works wonderfully for me, and I highly recommend both the product and the company.
16 October 2025
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing such a thoughtful review! We’re happy to hear that the device has worked so well for your under-eye concerns and that you’ve seen meaningful improvements after using it consistently.
We’re sorry that your original device broke, but we’re glad our team was able to respond quickly and arrange a free replacement for you. Your kind words about our product and customer support truly mean a lot, and we’re grateful for your recommendation and support.
I have had such an amazing experience…
I have had such an amazing experience with this company, not only the product I got from them, which is the eye red light device, it works great, you need to be consistent to see results, I love it. But I’m mostly impressed by their customer service, one of the best experiences I’ve ever had with a company, they care about their costumers and deliver high quality everything. I had an issue with my purchase and they got on it and fixed it right away. Highly highly recommended!
22 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your amazing experience! We’re happy to hear that you’re loving the red light eye device and that consistent use has been working well for you. We’re also glad our customer service team was able to resolve your issue right away.
Your kind words and recommendation truly mean a lot to us. We appreciate your support and are grateful to have you as part of the Botanique Paris community.
From ordering to delivery was a very…
From ordering to delivery was a very smooth process and now excited to begin 😃
26 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that the ordering and delivery process went smoothly. We’re excited for you to begin using the product and truly appreciate your support.
Communication was fast and friendly
Communication was fast and friendly. I felt like Hazel was on my side and truly wanted to make things right. I was thrilled that it was a simple fix.
20 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that Hazel was able to communicate quickly, provide friendly support, and help make things right with a simple fix. We truly appreciate your kind words and support.
High customer care
Unfortunately the device I ordered broke, so I emailed to let them know. They responded the same day, even though it was the weekend, and said they’d send out a replacement immediately and that there was no need to send the faulty device back to them. A few weeks later a replacement device arrived. I was very impressed.
6 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience, Zoe! We’re sorry to hear that your original device stopped working, but we’re glad our team was able to respond quickly and arrange a replacement for you. We truly appreciate your patience and are happy we could help make things right.
Very fast response.
25 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that our team was able to respond quickly. We truly appreciate your support.
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you found the product easy to use and effective. We truly appreciate your support.
Excellent Customer Service
I needed to contact customer service and reached Abby. She took very good care of me and through kindness and patience, was able to resolve my issue completely. I appreciate her compassion, attention to detail, and ability to provide resolution in a very quick manner. Thank you, Abby. You were very helpful and truly a pleasure to speak with.
24 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that Abby was able to assist you with kindness, patience, and attention to detail. We truly appreciate your kind words and are glad our team could help resolve your issue quickly and completely.
Great product!
24 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you’re enjoying the product. We truly appreciate your support.
Must Have...
Mainly, the quality of their products and the profesionalism of the Team.
24 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your kind feedback! We’re happy to hear that you appreciate the quality of our products and the professionalism of our team. We truly value your support.
As a new Botanique Paris customer
As a new Botanique Paris customer, I couldn't be happier with my purchase. It’s been about two months since I started using the Revital Eyes Under Eye LED Therapy, and it has exceeded all my expectations. I’ve noticed a significant reduction in puffiness, and the skin where my fine lines used to be is visibly smoother.
A quick 10-minute daily session was exactly what my routine was missing. From the seamless website experience to the beautiful packaging and fast shipping, Botanique Paris is absolutely worth the hype. Plus, when I reached out to customer support, they were incredibly responsive and guided me step-by-step. Highly recommend!
23 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your wonderful experience! We’re happy to hear that RevitalEyes has exceeded your expectations and that you’ve noticed smoother-looking skin and reduced puffiness after adding it to your routine.
We’re also glad you had a smooth experience with our website, packaging, shipping, and customer support team. Your recommendation truly means a lot, and we’re grateful to have you as a Botanique Paris customer.
Received a defective unit
Received a defective unit , and quickly reached out to customer support . They were very prompt in resolving and replacing the unit , while still connecting to make sure I had a good experience with their reps . A good product is always supported with great customer service ! Thanks Botanique Paris !
12 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re sorry that you initially received a defective unit, but we’re glad our customer support team was able to respond quickly, arrange a replacement, and make sure you still had a positive experience.
We truly appreciate your patience, kind words, and support. Thank you for choosing Botanique Paris!
Brilliant customer service
Brilliant customer service had a problem with the unit but they didn't hesitate to fix my problem . I want to thank Cath for her great problem solving and a great outcome from a brilliant company very impressed by such great service Greg W
23 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience, Greg! We’re sorry to hear that you had an issue with your unit, but we’re glad Cath was able to help resolve it quickly and provide a great outcome. We truly appreciate your kind words and support.
Excellent customer service and Products
Excellent customer service and products. Hazel took care of an issue I was having with my device quickly. It's comforting to know there is an amazing customer service team behind this awesome product A+
23 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! We’re happy to hear that you’re enjoying the product and that Hazel was able to resolve your device concern quickly. We truly appreciate your kind words and are glad our customer service team could give you that extra confidence and support.
Love the product
Honestly, in my first day , I am very comfortable with the product.. & I love it already.. promise 👍👍👍..
22 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that you felt comfortable using the product from your first day and that you’re already loving it. We truly appreciate your support.
Great product helps my sinusitis daily.
Great product helps my sinusitis daily.
23 June 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! We’re happy to hear that the product has been helpful in your daily routine. We truly appreciate your support.
This company is a SCAM
This company is a SCAM. Do NOT buy from them. They sold me an under eye device for £60 that was supposed to remove my eye bags, with results promised in " as little as 5-10 days". I tried it twice a day for over 3weeks and it made ZERO difference. When I asked for a refund they said I could only have one if I did the following:
To proceed with a return under our updated policy, we require the following:
• One (1) 5-minute usage video showing a typical session
• Seven (7) consecutive daily photos with a visible date and time stamp
I then found out that you can buy the exact same product for under £10 on Temu as well as cheaper on many other cheaper outlets for exactly the same product.
This company is a SCAM and NOT to be trusted. Look elsewhere if you really want to find this useless product and avoid being RIPPED OFF.
20 June 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your feedback. We’re sorry to hear that you feel this way and that the product did not meet your expectations.
Our return process is designed to review results-based concerns fairly, which is why we may request usage documentation such as a short usage video and dated photos. This helps us confirm that the device is being used correctly and allows our team to provide proper support or next steps under the policy.
We understand your frustration, and we’re sorry that your experience has been disappointing. Our team would still be happy to review your case again and see what options may be available. Please contact us directly with your order details so we can assist you further.
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