BorrowMyDoggy Reviews 

2,105
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 259 reviews, reviewers had a great experience with this company. Customers consistently find the platform easy to use, highlighting its user-friendly interface and straightforward process for connecting with others. Many appreciate the simplicity of setting up an account and navigating the website, making it easy to find suitable matches and arrange meetings. Reviewers often praise the positive interactions with staff and other members, noting the genuine love for dogs and the flexibility in arrangements. However, some people were dissatisfied with the service, mentioning difficulties in finding willing matches despite being members for a long time. A few other people also felt that the staff were rude and unhelpful, leading to an unprofessional overall experience. There were also instances where communication was an issue, with some messages not reaching non-premium members, and a perception that some users sought free dog care.

What people talk about most

Service

Consumers find the service to be ambiguous, with some reviewers having very positive experiences, finding... See more

Staff

People report ambiguous experiences with staff, with many finding lovely, reliable, and caring individuals... See more

User experience

Users describe positive interactions with the user experience, often highlighting the platform's ease of use... See more

Website

Customers had ambiguous experiences with the website, with some finding it a great idea and easy to navigate,... See more

Subscription

Clients share ambiguous opinions on subscription, with some finding it well worth the cost for benefits like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We joined up to borrow my doggie to enable us to make a furry friend in our neighbour hood .. we where soon delighted to befriend a lovely dog who we have bonded to so well .. he comes to us twice a w... See more

Company replied

Rated 5 out of 5 stars

I do look forward to having Ronnie visit me for a few hours every few days We have only just met but Ronnie is happy to sit on my knee and be fussed When I lost my own dog last year, I was heart b... See more

Company replied

Rated 5 out of 5 stars

I met my borrowers owners today of Tiggy and Tiggy herself, it was a lovely first meet and great at my home Tiggy was a little nervous at first but soon with a little encouragement she seemed to sett... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t getting any response from my messages and was about to give up. Granted, some of my messages were to none premium members and they weren’t receiving alerts to tell them they had a m... See more

Company replied


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet Boarding Service
  5. Wellness Program

Written by the company

Connecting dog owners with local dog borrowers for walks, weekends and holidays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(2,105)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm very happy

I'm very happy, and I am glad I joined borrow my doggy site. I have a bit of rest time for myself now. With my physical health, I was struggling taking Leo out 4 times a day 7 days a week, now I have someone taking Leo out an hour on Wednesday and 1-2 hours on Sundays. That is absolutely a relief for me. I think for the borrower is a happy time as well as he enjoys Leo's company, and Leo is very happy and confident with him.
I am thankful for the organisation for making this possible for us as a dog owners and borrowers.
I hope that I get more borrowers to help me walking Leo out in the future.

7 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review. We’re really glad to hear that joining BorrowMyDoggy has helped give you a bit of well-deserved rest while still making sure Leo gets his walks and companionship.

It sounds like a wonderful match all around, Leo enjoying time and building confidence with his borrower, while you get some support with his walks during the week. That kind of win-win (or should we say woof-woof!) is exactly what the BorrowMyDoggy community is all about.

Thanks again for being part of the community and for trusting us to help make these connections possible.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Happy Memories and Connections Made

Excellently ran organisation with a simple yet wonderful and even life-changing premise to connect people by looking after peoples' dogs. I have met good friends through this and a couple of exceptionally good relationships with dogs which have bought us both happiness and exercise! This has also helped me gain experience of caring for a dog which has been a good reminder of how much work they are, so it's prevented me rushing in to buy a dog.

13 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share this wonderful review. It’s fantastic to hear how BorrowMyDoggy has helped you build meaningful friendships, both human and canine!

We’re so glad BorrowMyDoggy has been part of such positive moments for you, and we hope there are many more tail-wagging walks and friendships ahead.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

What a great site!!!

11 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for the lovely feedback, we’re really happy to hear you’re enjoying the site!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Esme is caring

Esme is caring. Myrtle loves walking with Esme. So glad I found Borrow my Doggy. I have 2 walkers and they both have helped me in different ways of doing things This is an amazing set up. All free just pay for insurance.

6 March 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for taking the time to share your experience! It’s wonderful to hear that Myrtle enjoys her walks with Esme and that you’ve found such great support from both of your walkers. Having trusted people who can help in different ways really is what makes the community so special.

Thanks again for being part of the community and giving Myrtle some extra happy walks!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I started my ‘borrower’ journey last…

I started my ‘borrower’ journey last week with 12 year old Leo the Huskey. His lovely owner can no longer give him the long walks he needs for a big dog & even though he’s 12, he has a lot of energy. I had an instant bond with Leo and will now walk him twice weekly. All involved very happy. What a great app & service 🙏

8 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing your lovely experience! It’s wonderful to hear that you and Leo bonded so quickly, and it sounds like he’s found the perfect walking companion in you.

We love hearing stories like this where everyone benefits: Leo gets the long walks he still enjoys, his owner has peace of mind, and you get to spend time with a great dog. A real win-win (or woof-woof!) for everyone involved.

Thank you for being part of the BorrowMyDoggy community and for giving Leo those well-deserved adventures.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Honestly I just feel sad

Honestly I just feel sad. I misunderstood what the site was for after my work coach at the jobcentre told me this would be a good site to advertise dog walking and sitting services (paid) but it is a volenteer only website. I paid the fee for checks only last night.
Naturally they closed my account as its a business account and that's OK but I obviously missed the smallprint that said they will keep my money. Sad and unfair I just did what I was asked by my work coach and they didn't accept my account but kept my money. I don't have alot of money was meant to be an investment into my business. Depressing site.

10 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your experience. We’re really sorry to hear how disappointing this situation has felt, especially when you were hoping the platform would help support your business.

BorrowMyDoggy is designed as a community where dog owners and local dog lovers help each other out with walks, sitting, and companionship on a voluntary basis, rather than a marketplace for paid dog walking services. Because of this, accounts set up for business purposes aren’t something we’re able to support on the platform.

We completely understand how frustrating it must have been to realise this after signing up, particularly when you were acting on advice and were hoping it would be a positive investment for you. Our membership and background check fees, along with how accounts are used on the platform, are outlined during the sign-up process, but we appreciate that this may not have been clear in your situation.

If you’d like us to take another look at your case, please feel free to contact our support team with the email address linked to your account and we’ll happily review it for you.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

I am furious with this organisation

I am furious with this organisation. Citizens Advice Bureau recommend this service to my mum, my dad has Alzheimer’s and she needs support with her dog. The man who said he would be able to support sent some concerning messages to my mum, calling her ‘babe’ in his messages, asking if she wanted to meet in ‘a lay by’, something felt very wrong about the communication …. Be careful people!

7 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave this review. We’re really sorry to hear about your mum’s experience. What you’ve described sounds upsetting and concerning, and we completely understand why it left you feeling this way.

BorrowMyDoggy is built on trust, kindness and respect within the community, and behaviour like the messages you’ve described is not acceptable on our platform. We take reports like this very seriously and have safety processes in place to investigate situations where communication makes a member feel uncomfortable.

If you’re able to, please ask your mum to contact our support team so we can look into this properly and take appropriate action. If she still has the messages, sharing them with us will help our team review the situation quickly and ensure the community remains a safe place for dog owners and borrowers alike.

We’d really appreciate the opportunity to investigate and support your mum directly.

Best wishes,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I LOVE BorrowMyDoggy

I love BorrowMyDoggy. I've been a 'Borrower' since 2018. In the early days, the company wasn't very well known in my area, however, there are now lots & lots of doggies. I love the fact I can borrow a doggie & bring them for walks, pup cups & other adventures. I love that owners can find local borrowers to spend time with their doggie(s). I love the fact that doggies get to socialise & have adventures.

I currently borrow lovely Teddy, a Cockapoo & Milo, a Toy Cavapoo who is 18 months old & a little nervous. I am trying to help build Milo's confidence. Last year I borrowed Charlee, a 15 year old Maltese a couple of times a week for nine months until he left for the Rainbow Bridge. After losing my sister's doggie, Charlee made me smile again & healed my broken heart. He was very special to me. Some members may not respond which is unfortunate. This happens with lots of websites, not just BMD. BorrowMyDoggy works hard to maintain a wonderful community. They also offer lots of support via their friendly to use app & website plus insurance for borrowers. BMD is perfect for doggie owners & anyone who has some time on their hands who loves doggies. I would recommend them in a heartbeat. I would also recommend signing up directly with BMD rather than the Apple store.

7 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for such a heartfelt review and for being part of the BorrowMyDoggy community for so many years. It really means a lot to us to hear from long-time members like you.

Thanks again for recommending BorrowMyDoggy and for being such a kind and dedicated member of the community. Wishing you many more happy adventures with Teddy, Milo, and future furry friends.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

What a brilliant idea

What a brilliant idea. I’m a ‘borrower’ and have found a lovely little dog that needs a bit of company/walks. I can understand frustration from people not finding the ‘right’ fit but keep going it’s worth it. Thanks BorrowMyDoggy!

2 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for your lovely review! We’re so happy to hear you’ve found a little dog to spend time with, it sounds like a perfect match and exactly the kind of connection our community is all about.

You’re absolutely right that sometimes it can take a little patience to find the right fit, so we really appreciate you encouraging others to keep going. When it clicks, it really can be a win-win (or should we say woof-woof!) for both people and pups.

Thanks for being part of the BorrowMyDoggy community and for giving a dog some extra company and walks.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Great experience

I have been using BMD for 3 years as my children would love to have a dog but we are simply too busy and travel too much to have our own. So instead we signed up to BMD and since then have looked after 3 local dogs repeatedly, 2 cockapoos and a cavapoo. We have become very friendly with the owners and they really trust us with their dogs, and we trust them. I even had to take one to the emergency vet on a weekend and fork out £600 for an operation but it all went well! Really recommend BMD!

2 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing your experience and for being part of the BorrowMyDoggy community for the past three years, it really means a lot to us. It’s wonderful to hear how the arrangement has worked so well for your family, giving your children the joy of spending time with dogs while fitting around a busy lifestyle.

Thanks again for recommending BorrowMyDoggy and for being such a valued member of the community.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

This is an excellent platform which…

This is an excellent platform which connects you with other dog lovers so you are in a ‘win-win’ situation.

We now have three different people helping us out at the weekends and one day a week and they are all lovely, kind people who really want to help others whilst at the same time getting their ‘doggy fix’ too!

I’ve learnt that unless you have the time it is very difficult to own a dog and take care of it 100% of the time so ‘borrow my doggy’ is a wonderful concept which gives so much joy to so many people! Thank you for caring & cresting such a wonderful community! 🐕‍🦺🙏🐕‍🦺

5 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share such a thoughtful review! It’s wonderful to hear that BorrowMyDoggy has helped you connect with lots of lovely people.

We love hearing how our community brings together dog owners and local dog lovers who are happy to help while getting their doggy fix at the same time.

Thank you for being part of the community and for your kind words about the platform, it truly means a lot to us and to the many members who make the platform such a special place.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

So disappointing!

I signed up as i wanted to have involvment with a dog as i cannot have my own currently. 1 person replied and sounded a good match but when i said that the day she wanted what was basically a free dogsitter to be at her home i would possibly have hospital apts but always have lots of notice she changed her tune as she wanted her puppy to always have same person. Why buy a puppy before researching care options for work. Other message no reply. I joined this group full of good intentions but there are an awful lotof folks only wanting dogs to be borrowed for holidays!! Would NOT reccomend this group it does not offer as advertised. VERY disappointed. Thankfully premium membetship isnt a lotof money.

7 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review and for joining BorrowMyDoggy with such good intentions. We’re really sorry to hear that your first experience left you feeling disappointed.

It sounds like you were genuinely hoping to build a regular relationship with a dog, and we understand how frustrating it can be when an initial match doesn’t work out as expected. Many owners, especially those with puppies, do look for the same borrower each time so their dog can build a consistent bond, which can sometimes make availability requirements a bit stricter.

That said, lots of members on BorrowMyDoggy are looking for ongoing walks, playtime, and companionship for their dogs rather than just holiday help. Finding the right match can sometimes take a little time, as every owner’s needs are different, but many members do go on to build lovely long-term friendships with local dogs.

If you’d like, our support team would be very happy to take a look at your profile and help you improve your chances of finding a great match nearby. Sometimes a few extra messages or small profile tweaks can make a big difference.

We really appreciate you giving the community a try and hope we can help you have a more positive experience.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Received two matches in the first week…

Received two matches in the first week and I've taken one of the dogs out for a couple of walks now. Meeting the second dog next week. We have been clear that we want to be matched with dogs a walkable distance from our home so whenever we get a match we ask the dog owners how close they are. We're very happy with the service so far. It's very useful to be able to message within the app initially.

4 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share your experience! it sounds like things are off to a great start.

Being able to connect with dog owners nearby is a big part of what makes the BorrowMyDoggy community special, so we’re really glad the in-app messaging has helped you confirm that the dogs are within a walkable distance and get to know the owners before meeting. Fingers crossed your upcoming meet with the second dog goes just as well!

Thanks again for being part of the community and for sharing the doggy love.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

Very useful

It's a great idea and gives us a break from dog walking. We've met a lovely family who walk our girl regularly. She loves them. Others have been less reliable (maybe because we prefer our girl to be walked on lead).

28 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share your experience! We’re really happy to hear you’ve met a lovely family who enjoy walking your dog regularly.

Thanks again for being part of the BorrowMyDoggy community and for sharing your dog with fellow dog lovers.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Entire site is paywalled and received…

Entire site is paywalled and received spam I never consented to.

28 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review. We’re really sorry to hear that your first impression of BorrowMyDoggy felt frustrating.

BorrowMyDoggy works on a membership basis, which means you can browse the members in your area for free before going premium to be covered by safety features, to message members and find a suitable match. That said, we always aim to be transparent about this during sign-up.

We’re also sorry to hear you felt you received spam. We only send emails related to your account, matches, or community updates, and you can manage or unsubscribe from these in your email preferences. If something didn’t look right or you’d like us to investigate, we’d be very happy to help.

Please feel free to reach out to our support team with a bit more detail so we can look into this further for you.

Best wishes,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Good system for finding lovely people…

Good system for finding lovely people who want to borrow my dog . It helps me out, so I feel assured he is well cared for when I need to leave him for several hours. He enjoys different company and varied walks too. Feels a safe way to find new people who love dogs.

26 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing this lovely review. We’re really glad to hear BorrowMyDoggy has helped you find such kind people to spend time with your dog.

Creating a trusted community where dog owners and borrowers can help each other, and where dogs get more love, walks and companionship, is exactly what we hope for, so it’s great to hear it’s been such a win-win (or should we say woof-woof!) for you both.

Thanks for being part of the community and giving your dog the chance to make new human friends along the way.

Best woofs,
The BorrowMyDoggy Team

Rated 3 out of 5 stars

BMD is a good concept but not always successful

BMD is a good concept but I have found that Borrowers can be unrealistic about the commitment to helping out with Dog Walking or Sitting. Some want to have my dog with them more than I need/want, and some are either unreliable or never available. I have had to try many different Borrowers and this is quite wearing, and whilst my dog is very adaptable it would be preferable to have a consistent Borrower.
Having said that, after 5 months I feel I may now have found a good fit.

25 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to leave such a thoughtful review. We really appreciate you sharing your experience.

Finding the right Borrower can sometimes take a little time, and we completely understand how wearing it can feel when you’re hoping to build a consistent routine for you and your dog. Because BorrowMyDoggy connects individual dog owners and Borrowers directly, availability, expectations, and levels of commitment can vary from person to person. Many members do find that it takes meeting a few Borrowers before discovering someone whose schedule and preferences align well with theirs.

It’s lovely to hear that after a few months you feel you may have found a good fit. Building that trusted, regular match is exactly what we hope for within the community, and it can make a big difference for both you and your dog.

If you ever need a hand with finding or connecting with Borrowers who might be a better match for the level of help you’re looking for, our support team is always happy to help.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

It’s one of the best things I’ve ever done

It’s one of the best things I’ve ever done, I have 3 days off at a time and it gives me company, exercise and meet new friends, what’s not to like 💙

22 February 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing this, we love hearing how BorrowMyDoggy fits so nicely into your days off. Thank you for being part of the BorrowMyDoggy pack!

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Sleazy business— hire a pet sitter instead

This site is unfortunately quite scummy. Not sure how they’ve managed as much success as they have by charging people to volunteer their time for free.
To be very clear, they charge on both ends— they charge the people looking to have their dog “borrowed” (paid to this random site instead of the person who they expect to care for their animal). They also charge the “borrowers” who are volunteering their time for 0 pay,, for the privilege of being connected to dog owners who need their dog minded.
This purpose can easily be accomplished via social media, networking irl, hell even a flyer on a local notice board. And in all of those situations, you’re likely to get at least some pay for the labour of caring for other people’s dogs, as opposed to paying a corporation for volunteer opportunities.
On several occasions owners expressed their irritation to me that the people walking their animals FOR FREE weren’t as reliable and consistent as they had hoped. People who were receiving no compensation to do a job for someone were prioritising their personal, family, and paid responsibilities over minding a stranger’s pet for free. That’s normal in a cost of living crisis. Expecting consistent and reliable free labour is not.

Dog lovers/borrowers— know your worth. Don’t use this site. Caring for someone’s animal is work that should be compensated.
Dog owners- your dog’s care is worth paying a competent pet care professional. Don’t use this site.

20 February 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review and we’re sorry to hear that BorrowMyDoggy wasn’t the right fit for you.

We’re not a paid pet care service or a volunteering marketplace. BorrowMyDoggy is a membership community built around connecting local dog owners and dog lovers who simply want to share time together, often leading to genuine friendships and long-term bonds. Many of our members tell us their dogs gain a second family, and borrowers get all the joy of dog companionship in a flexible way that fits around real life.

The membership fee on both sides helps us keep the community safe and secure, and ensures everyone joining is committed to building respectful, reliable arrangements.

We completely agree that caring for a dog is a real responsibility, which is why we encourage clear conversations from the start so expectations work for everyone involved.

Best woofs,
The BorrowMyDoggy Team

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