BorrowMyDoggy Reviews 

2,108
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 258 reviews, reviewers had a great experience with this company. Customers frequently highlight the platform's ease of use and straightforward navigation, making it simple to connect. Many people find the service invaluable and effective for finding reliable dog care or opportunities to interact with dogs, often describing it as a lifesaver. Reviewers appreciate the well-designed platform that facilitates positive interactions and helps create meaningful connections. However, some customers also noted challenges in finding suitable matches or consistent availability, with a few experiencing unreliability from other members. A few other people also felt that the service did not always meet expectations, mentioning unhelpful staff or an unprofessional overall experience.

What people talk about most

Service

Consumers find the service to be ambiguous, with some reviewers having very positive experiences, finding... See more

Staff

People report ambiguous experiences with staff, with many finding lovely, reliable, and caring individuals... See more

User experience

Users describe positive interactions with the user experience, often highlighting the platform's ease of use... See more

Website

Customers had ambiguous experiences with the website, with some finding it a great idea and easy to navigate,... See more

Subscription

Clients share ambiguous opinions on subscription, with some finding it well worth the cost for benefits like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We joined up to borrow my doggie to enable us to make a furry friend in our neighbour hood .. we where soon delighted to befriend a lovely dog who we have bonded to so well .. he comes to us twice a w... See more

Company replied

Rated 5 out of 5 stars

I do look forward to having Ronnie visit me for a few hours every few days We have only just met but Ronnie is happy to sit on my knee and be fussed When I lost my own dog last year, I was heart b... See more

Company replied

Rated 5 out of 5 stars

I met my borrowers owners today of Tiggy and Tiggy herself, it was a lovely first meet and great at my home Tiggy was a little nervous at first but soon with a little encouragement she seemed to sett... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t getting any response from my messages and was about to give up. Granted, some of my messages were to none premium members and they weren’t receiving alerts to tell them they had a m... See more

Company replied


Company details

  1. Pet Sitter
  2. Dog Day Care Center
  3. Dog Walker
  4. Pet Boarding Service
  5. Wellness Program

Written by the company

Connecting dog owners with local dog borrowers for walks, weekends and holidays.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(2,108)

247 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a fabulous idea!

What a fabulous idea!! I would strongly recommend this app. No brainer on both parties

29 April 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for your lovely review! We’re so happy to hear you think BorrowMyDoggy is such a fabulous idea. It’s wonderful to know you’d recommend the app and that you can see the win-win (or woof-woof!) for both dog owners and borrowers.

We really appreciate you being part of our community and helping more dogs enjoy extra love, care and company.

Best woofs,
The BorrowMyDoggy Team

Rated 2 out of 5 stars

Can't message anyone unless I pay £13…

Can't message anyone unless I pay £13 to the website. Why should I pay to offer someone a service for free?

12 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your thoughts — we understand how this can feel frustrating.

BorrowMyDoggy works on a membership model, which helps keep the community safe and trusted for both owners and borrowers. The annual fee supports things like ID checks, secure messaging, and our insurance cover for members, so everyone can connect with peace of mind. Once you’re a member, you can message as many people as you like — there are no additional costs for that.

We completely appreciate that paying upfront might not feel ideal, especially when you’re offering your time for free, but it helps us maintain a reliable and safe space for everyone involved.

If you’d like to chat more about how it works or see if it’s right for you, feel free to reach out to our support team — we’d be happy to help.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

Terribly flawed

Terrible. It’s very misleading. Out of 90 dogs only 4 had paid the owner’s fee. I don’t blame them for not paying. It’s extortionate.

Great concept but the business plan behind it is flawed. It should be a nominal fee for both borrower and lender in order to convert peoples interest in to link ups. You can’t contact someone unless the owner has paid the whopping fee and they don’t. It’s too big of an amount to gamble finding someone to look after your dog and save you fees on walking or holiday cover.
Brilliant concept but it just doesn’t work.

NB - in response to your response. Utter hoodwinking is yet again at play. Your ID check isn’t a ‘check’ at all. I had to provide name and address. No proof.

My profile is fully complete.
Your customer service you have asked me to contact to help with my profile gets slated!
You can’t link up because your fee is too high to lenders and no other reason.
The vet line. Well, I’d imagine it’s just as described. A vet line like 111 - take the dog to the vets. I doubt very much it’s more than that. It’s all a bit of a mess past the concept stage.

1 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your thoughts — we’re really sorry to hear it felt frustrating and misleading.

We completely understand your concerns about the membership fee and being unable to contact other members. Both dog owners and borrowers need an active membership to message each other, which helps keep the community safe, committed, and free from spam. It also supports things like ID checks, vet line access, and platform upkeep. That said, we know it can feel like a big step before you’ve made a connection.

In terms of visibility, many members choose to upgrade once they’ve found someone they’d like to connect with, so it’s not uncommon to see profiles that haven’t yet paid. There are ways to improve your chances too — like completing your profile fully and reaching out to active members — but we’d be really happy to take a closer look at your experience and offer tailored advice.

If you’re open to it, please get in touch with our support team so we can help you get the most out of the community.

We truly appreciate your feedback, it helps us keep improving.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Best thing I have done for my dog!

My dog loves company and with being single and in full time work, it was a struggle before borrow my doggy . it gives me peace of mind he was cared for just as if he was their own while I work and earn.

11 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing this, it’s wonderful to hear how BorrowMyDoggy has helped you and your pup!

Juggling full-time work while making sure your dog gets the companionship they need isn’t always easy, so we’re really pleased the community has been able to support you. It’s great to know you can head to work with peace of mind, knowing your dog is being looked after with the same love and care you would give them yourself.

Sounds like a perfect match for both of you, thanks for helping us share the love of dogs!

Best woofs,
The BorrowMyDoggy Team

Rated 3 out of 5 stars

What else do BMD do?

Once we had paid the fee, we were given names and emails of local dog owners. I messaged four or five of them and have only one reply. Luckily that first reply has worked out and we are happy at the moment with the owners and the dog. It fits well with both couples and more importantly the dog. Apart from giving out owner information, I'm not sure what else Borrow my doggy does.

2 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review, we really appreciate it. We’re glad to hear that your first match has worked out so well for both you, the owners, and (most importantly) the dog!

You’re right that introducing local owners and borrowers is a big part of what we do, but there’s a bit more going on behind the scenes to help those connections happen safely and smoothly. For example, we provide Accident & Third Party liability insurance, safety checks, messaging tools, and guidance on setting up meets and building trusted arrangements. Our goal is to create a community where both sides feel comfortable and confident.

We understand it can sometimes feel like response rates vary - it often depends on availability, timing, and how active members are in your area. We’re always working on improving this experience. If you ever have questions or want tips on getting more responses or making the most of your membership, our support team is here to help.

Really pleased to hear your current arrangement is a good fit, it’s exactly the kind of win-win we love to see.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

A Lifeline for Dogs and Owners Alike

A Lifeline for Dogs and Owners Alike

I cannot express enough gratitude for BorrowMyDoggy. It has been an absolute game-changer, not just for my dog, but for my entire quality of life.
Living with a disability presents unique challenges, and I was heartbroken at the thought of my dog being permanently confined or lacking the exercise and stimulation they deserve. This platform provided the perfect solution.
The couple I matched with are, quite simply, lovely. They have become a vital part of our routine, and the bond they have formed with my dog is heartwarming. They are reliable, kind, and genuinely passionate about animal welfare. I wouldn't swap them for the world!
For anyone who needs a helping hand—or for those who simply want to share the joy of a dog—this service is a brilliant, community-driven lifeline. It has truly transformed our situation for the better. Thank you!

8 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for this incredibly thoughtful review. We’re really touched to hear how much BorrowMyDoggy has meant to you and your dog.

It’s wonderful to know the platform has helped make things feel more manageable, and even more heartwarming to hear that you’ve found such a lovely couple to share your dog’s care with. The trust, kindness and bond you’ve described are exactly what we hope for in our community, and it’s so special to hear how positively it has shaped your routine and your dog’s happiness too.

Thank you for sharing your experience so openly. Reviews like yours remind us why community can be such a powerful lifeline, for dogs and humans alike.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Great value, easy to use, great people, everyone's a winner!

Joined BMD last year. We have used a few sitters / borrowers so far all very kind, friendly and helpful. Our dog literally pulls my arm off when she goes to a couple of the regulars!! I would say it is very easy to use, very good value and we have met many lovely sitters / borrowers. Would, and do, highly recommend. first used on 22/08/25 and many times since

22 August 2025
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for taking the time to share this - It’s lovely to hear that you’ve met such kind and helpful borrowers, and even better that your dog is so excited to see her regulars!

We’re really glad you’ve found the platform easy to use and good value, and that it’s helped you build those trusted connections since joining. That sense of community is exactly what we hope to create.

Thanks again for recommending us - it truly means a lot.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

I tried to look up rules not great…

I tried to look up rules not great apart from that we got a lady is coming on Wednesday

6 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to leave a review — we really appreciate it!

We’re glad to hear you’ve been able to arrange a meet with a dog owner for Wednesday, that’s exciting. At the same time, we’re sorry to hear you found the rules a bit difficult to locate or not as clear as expected. We’re always looking to make things as simple and transparent as possible, so your feedback is really helpful.

If you ever need a hand finding specific guidance or have questions before your first meet, our support team would be more than happy to help.

Wishing you a lovely first meet — we hope it’s the start of a great dog-sharing friendship!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Borrower with Borrow my Doggy

I have been a borrower with Borrow my Doggy since November 2024, I walk 3 dogs on a ad hoc basis and absolutely love it. I intend to continue walking dogs for many years to come!

18 January 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing your experience with us! It’s wonderful to hear that you’ve been enjoying BorrowMyDoggy since November and have built such lovely connections with three dogs already — ad hoc walks can be such a special way to fit dog time into your routine.

We love that you’re planning to continue your journey for many years to come. That’s exactly what our community is all about — creating lasting, flexible friendships between people and pups.

Thanks again for being such a valued part of BorrowMyDoggy!

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I joined borrow my doggy because I have…

I joined borrow my doggy because I have a job that means I’m away from home for long periods in the day. I have met a wonderful dog called Simba who I adore. I love to go walking around the park with him, he brightens my day!

1 April 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks so much for sharing this—it’s lovely to hear how Simba has brightened your day!

It’s exactly what BorrowMyDoggy is all about: bringing people and dogs together in a way that fits around real life. We’re so glad you’ve found such a special walking buddy to enjoy those park adventures with.

Give Simba an extra ear scratch from us.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Love Borrowing My Doggie!

So pleased I joined BorrowMyDoggie over a year ago now. Not being able to have a dog of my own I enjoy ‘borrowing’ my two new doggie friends and taking them out on walks.
I was contacted by their owners through the website and after initial meetings I now take them once a week. It helps their owners and the dogs get a new human friend and I get a lovely new four legged friend, so all round a win!! Highly recommend joining BorrowMyDoggie!! 🐾

31 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this lovely review. We’re so happy to hear that BorrowMyDoggy has brought two new doggie friends into your life over the past year.

It’s wonderful that what started with a message through the website and a few initial meetups has grown into a regular weekly routine. Stories like yours really capture what BorrowMyDoggy is all about, creating meaningful connections that help owners, give dogs extra love and attention, and bring joy to borrowers too. A real win-win, or should we say woof-woof.

Thank you for being part of our community and for recommending BorrowMyDoggy so highly.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

So far so good!

So far so good. I've found one "borrower" for my little dog - she is an absolutely delightful and caring girl - and he seems to have settled nicely with her. And another volunteer has come forward who I haven't met yet, but sounds nice too, I should be meeting up with her soon. I have sent a lot of messages but only had three replies - but then, since this a a voluntary "thing" I assumed some might not reply. Incidentally, I read one review which was very cross about "rich" people wanting free dog minders... I have looked and looked for dog care in the evenings which is when I need it most. And of course I'm prepared to pay! However, it's REALLY difficult to find even if you are willing to pay top dollar. Lots of day care available but very little evening care. So Borrow My Doggy has definitely come to my rescue here. It's a lovely idea and depends on a lot of good will.

28 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for taking the time to share your experience, it’s lovely to hear how things are going so far.

We’re really glad you’ve found a great match for your little dog already. It sounds like he’s settled in beautifully with his borrower, which is exactly the kind of happy, trusting connection we hope to create within the community.

You’re absolutely right that, as a community built on goodwill, not everyone will reply to messages, but it’s great to hear you’ve had some positive responses and made meaningful connections already. Many members find that a bit of patience and reaching out to a few people helps find the right match.

Thanks again for your thoughtful review and for being part of the community, it really means a lot.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

We have met the most amazing young…

We have met the most amazing young people who have cared and loved rufus as much as us
Totally reliable and safe
We could not have rescued rufus
Thank you so much BorrowMyDoggy xxx

23 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for your lovely review. It means a lot to hear that you’ve met such amazing young people who have cared for and loved Rufus so well.

We’re so happy BorrowMyDoggy has helped you find reliable and safe care, and even played a part in giving Rufus the chance to be rescued and so clearly adored. Stories like yours are exactly what our community is all about, creating a win-win (or woof-woof!) for dogs and their humans.

Please give Rufus a big cuddle from us, and thank you for being part of the BorrowMyDoggy community.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Joined Borrow my Doggy just a few weeks…

Joined Borrow my Doggy just a few weeks ago and already made 3 wonderful connections.

15 March 2026
Unprompted review
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Reply from BorrowMyDoggy

Thanks so much for sharing this, we love hearing how quickly you’ve made such wonderful connections!

We hope you continue to have many more lovely moments together.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Fantastic🕺🐾

The communication between the site and the owners is always brilliant unfortunately I cannot have a dog myself due to work commitments but it is nice to know that I’m helping people out when I can

19 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for your lovely review!

We’re so happy to hear that you’ve had such a positive experience with the communication on BorrowMyDoggy. It’s amazing that, even with a busy schedule, you’re still able to help dog owners and spend time with their pups – that’s exactly what our community is all about.

It really is a win-win (or woof-woof!) when kind people like you step in to give dogs the love and attention they deserve while supporting their owners too.

Thanks for being such a valued part of the pack.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

After losing my beloved dog I was at a…

After losing my beloved dog I was at a lost end. I didn't want to get another, but saw "borrow my doggie" what a fantastic idea, I now walk a lovely dog 3 days a week, i feel better in myself, I get free exercise and the love of a wonderful friend (Ernie) Would recommend highly to anyone..

19 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for sharing this with us. We’re so sorry for the loss of your beloved dog, and we’re really touched that BorrowMyDoggy has been able to bring some comfort during such a difficult time.

It’s wonderful to hear that walking Ernie three days a week has helped you feel better, stay active, and enjoy the companionship of a lovely furry friend. Stories like yours are exactly why we do what we do — creating happy connections that are a real win-win (or woof-woof!).

Thank you for being part of our community and for your heartfelt recommendation.

Best woofs,
The BorrowMyDoggy Team

Rated 4 out of 5 stars

Several lovely borrowers found

I’ve met several lovely borrowers on borrow my doggy. I’ve been on it a few years now. I’ve found that sometimes there’s hardly anyone available, then 3 come along at once! So it’s worth bearing with it a few months to see if a suitable borrower comes along. It’s conceptually such a nice idea. Most of the people I’ve met, love dogs, but their circumstances mean that it’s currently not practical to have a dog full time, so this can fill their need for some dog love :-)

19 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for your thoughtful review.

It’s wonderful to hear that you’ve met so many lovely borrowers over the years – that’s exactly the kind of community we hope to build. You’re absolutely right that availability can ebb and flow, and your advice about giving it a little time is so helpful for others considering joining.

We love how you’ve captured the heart of BorrowMyDoggy too – bringing together people who adore dogs, but might not be able to have one full-time, with owners who could use a helping hand. It really is a special kind of connection (with plenty of tail wags along the way!).

Thanks again for being such a valued part of the pack and for sharing your experience.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

I have met a couple of very lovely people

I have met a couple of very lovely people who have been genuine dog lovers and can help locally if you need a bit of help with your pooches. As there is no money involved you know the companionship / help is for genuine reasons of animal love.

4 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you so much for your lovely review!

We’re so pleased to hear you’ve met such kind, genuine dog lovers in your local area. That sense of community and shared love for dogs is exactly what BorrowMyDoggy is all about — bringing people together to help one another and give our four-legged friends even more care and attention.

It’s wonderful that the companionship and support feel so authentic and rooted in a true love of animals, that’s what makes it such a special experience for everyone involved.

Thanks again for being part of our community and for sharing your experience.

Best woofs,
The BorrowMyDoggy Team

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with BorrowMyDoggy. The overall service felt unprofessional from start to finish. Response times were extremely slow, which made even simple queries frustrating to deal with. On top of that, when I did receive replies, the staff came across as rude and unhelpful rather than supportive. I expected a much higher level of service, especially from a platform built on trust. Unfortunately, I wouldn’t recommend it based on my experience.

16 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thanks for taking the time to share your experience with us. We’re really sorry to hear that you found the service didn’t meet your expectations.

Our team always strives to be friendly, supportive, and timely, so it’s concerning to hear this wasn’t reflected in your experience.

We’d really like the opportunity to look into this further and make things right. We reached out to you via Trustpilot to locate your account and investigate what happened, but I’m afraid the information you provided didn’t match any of our records.

If you’d like us to take another look at your case, please feel free to contact our support team with the email address linked to your account and we’ll happily review this for you.

Best woofs,
The BorrowMyDoggy Team

Rated 5 out of 5 stars

Brilliant site

The site is a great idea . For people like us for whom it's not practical to have a dog of our own it's a chance to get to know a dog and enjoy it's company . For people who need someone to walk their dog the benefit is obvious .

13 March 2026
Unprompted review
BorrowMyDoggy logo

Reply from BorrowMyDoggy

Thank you for your lovely review. We’re so pleased to hear you see the site as a win-win or should we say, a woof-woof for both dog lovers and dog owners.

It’s wonderful that BorrowMyDoggy gives people who can’t have a dog of their own the chance to enjoy all the fun, companionship, and tail wags, while also helping owners find trusted support for their dogs. That sense of connection is exactly what our community is all about.

Thanks again for being part of it.

Best woofs,
The BorrowMyDoggy Team

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