Bootsphoto.com Reviews 

17,716
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,873 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, including photo albums, prints, and custom items, often noting their satisfaction with the final results. The ordering process is frequently described as easy and efficient, with many appreciating the straightforward tools for uploading and customizing, alongside excellent service. However, some people mentioned significant delivery delays, with orders taking a long time to arrive or experiencing tracking issues. A few others reported difficulties with missing items or problems during store collection. Additionally, some customers encountered minor product flaws such as missing pictures, cropping issues, or misaligned prints.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great photo quality, clear... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent photo quality and well-made... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and even... See more

Service

People report positive experiences with service, with many praising the epic and excellent service, often... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as missing items, unclear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once I'd worked out how to do the albums it was easier and fairly straightforward. When I pressed the button to send it came up with error but not sure what the errors were. Looked ok to me but didn'... See more

Rated 4 out of 5 stars

I ordered an aluminium print to withstand steam in the bathroom. The ordering process was easy, the delivery was prompt and we were delighted with the product - and then we noticed the scratch on t... See more

Rated 4 out of 5 stars

Nice and easy transaction Software wasn't too bad to use. Book was very nice when completed, a couple of glitches with photographs - gave a warning about quality/size but was OK when printed (was f... See more

Rated 4 out of 5 stars

Easy and efficient to upload and order prints via the website. Good quality prints too. Sadly the efficiency of the photo printing is let down by very slow delivery by Royal Mail. Boots should look in... See more



Company details

  1. Photo Printing Service

Written by the company

For all your photo needs Boots Photo has a fantastic product range, great prices and special offers as well as handy delivery methods - you can deliver to home or deliver to your local store for your convenience!

Boots Photo

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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4.1

All reviews

(17,716)

1,825 reviews in the last 12 months

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Rated 5 out of 5 stars

Two sets

I sent off on line one set and a second set of film to the local Boots store in Bath for developing.
I received my on line photos within a few days although advised there was a delay. These were of the usual good quality.
My photos have still not arrived at the store after 3 weeks by 11th June.
Have used both systems for many years.

25 May 2026
Rated 1 out of 5 stars

Bizarre customer service

I ordered photo prints of my new baby. They arrived cut to a really shoddy standard with white strips on the top. I sent photo evidence to customer service which they accepted... but said that for my refund, I had to destroy the photos and send them photographic evidence! I replied that this was a very strange request, but they insisted that for my refund I had to sit and cut up 200 photos of my newborn baby. I needed the refund so I complied, but this was altogether a bizarre and upsetting experience and I think I should receive an apology at the very least. I will not be ordering photos from Boots again.

13 June 2026
Unprompted review
Rated 2 out of 5 stars

The quality of the cushion is very…poor

The quality of the cushion is very poor. Material is thin and arrived with a broken zip. I have had several cushions from boots in the past, they were faux suede and excellent quality, none have faded and wash well , what a shame you have chosen a completely different cheap material.
The two stars are for the photo prints, and the only reason I kept the cushion, it was of my 6yr old dog who died of cancer.

6 May 2026
Rated 5 out of 5 stars

Family photo

The colours, the quality of the painting are truly amazing, and it arrived safely and really fast to my home address.
Well done to you all.
Thank you so much for your great work.

21 May 2026
Rated 1 out of 5 stars

Use someone who actually delivers.

I've been waiting since May 22nd for a photo to be delivered to my local store. It is now June 10th.

It is highly disappointing that I pay for delivery, and it isn't exactly cheap, I get charged even to have it to a store and yet after three weeks it still isn't there.

This is why people don't use Boots anymore

18 May 2026
Rated 4 out of 5 stars

Great prints, slow delivery

Easy and efficient to upload and order prints via the website. Good quality prints too. Sadly the efficiency of the photo printing is let down by very slow delivery by Royal Mail. Boots should look into using a more efficient carrier.

19 May 2026

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