Boon Brokers Reviews 

1,183
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, responsive, and professional throughout the entire mortgage application journey. Reviewers truly appreciate the clear guidance, personal care, and quick replies, which consistently make complex financial procedures feel completely seamless, manageable, and stress-free. Though some customers experienced notable delays and felt that communication deteriorated over time, others faced unexpected challenges regarding strict lender acceptance. A few people mentioned that their applications took significantly longer than anticipated or that they ultimately required specialized lending assistance to successfully proceed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting advisors who are exceptionally... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as consistently... See more

Customer service

Customers had overwhelmingly positive experiences with customer service, frequently praising responsive... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being proactive,... See more

User experience

People report positive experiences with user experience, highlighting that everything is explained clearly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

We have used Boon Brokers since being first time buyers back in 2019. This re-mortgage was no different - Lucinda was super responsive and understanding with our queries as always. Thank you again fo... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lee from Boon Brokers was great at helping us finds new home insurance policy that was a great price and covered everything we needed for both contents and business use. Lee was very understanding wh... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker
  3. Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,183)

192 reviews in the last 12 months

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Rated 5 out of 5 stars

Lucinda Robinson has been amazing…

Lucinda Robinson has been amazing throughout the whole process of finding me the best possible rate for my re-mortgage. She has been very engaging and extremely helpful walking me through this process. She has made the whole process very easy from start to finish and was always available to speak to.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Kathryn Hailes was incredible assisting me with my first mortgage and the whole process. She was incredibly efficient and patient will all my questions. Would highly recommend! Thank you Kathryn!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience for our first time!

Adam was an absolute pleasure to work with throughout the entire mortgage process. He was incredibly amicable, professional, and always happy to help — no question was ever too small or too much trouble. His clear communication and willingness to go the extra mile made everything smooth and stress-free. We really appreciated his patience and expertise, and we’d happily recommend him to anyone looking for a reliable and friendly mortgage broker.

7 November 2025
Rated 5 out of 5 stars

Great customer service from Josh…

Great customer service from Josh Lillie. Quick to respond to queries.
Even though he was not well along the way, he did all he could to follow up on my mortgage offer after returning to work. Santander unreasonably delayed the mortgage offer for over a month after the expiry of the current mortgage

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Boon Brokers review

I have used Boon Brokers for many things over the years and couldn’t fault their knowledge and expertise. We mainly deal with Lucinda Robinson for all our Mortgage related business and she couldn’t be more helpful, friendly and knowledgeable.

4 November 2025
Rated 5 out of 5 stars

Jay has been exceptionally helpful and…

Jay has been exceptionally helpful and professional throughout the entire process. We are so very grateful for the excellent service that he and Boon Brokers have provided.
I would highly recommend Boon Brokers to anyone looking for a mortgage.

31 October 2025
Rated 5 out of 5 stars

Takes the stress out of mortgage hunting!

I've made a habit now of going to Josh Lillie at Boon Brokers whenever my mortgage is coming up for review because of the reliable and consistent excellence he brings to the table. With a whole of market approach, I always end up coming away with a mortage offer that meets my needs. Thank you Josh for your dedicated and helpful searches and please don't go anywhere! :D

2 September 2025
Unprompted review
Rated 5 out of 5 stars

5* Service

Lucinda was amazing; finding me a mortgage with difficult circumstances and when a previous mortgage broker said it wouldn’t be possible. She has also gone above and beyond in helping to sort out my insurances and her recommendations are always personable and in plain English!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage broker

Our interactions with Jay take the stress out of the process. You can have confidence that he will obtain the best deal for you and push it through as committed.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

First time remortgaging

This is my first time remortgaging, a friend recommended Lucinda and I’m so glad she did. Lucinda is incredibly knowledgeable, professional, efficient, in addition to being friendly, approachable and very responsive to email. Lucinda has made the whole process a positive well organised experience. Everything has been explained clearly and the online portal has been very user friendly. I would highly recommend Lucinda and Boon Brokers.

28 October 2025
Rated 5 out of 5 stars

We will never use anyone else as our…

We will never use anyone else as our mortgage broker and we have been using Boon since we first came on the property ladder - always 5* service, Kathryn made everything super easy, always quick with responses and a credit to an amazing company and team!

23 October 2025
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Adam was professional throughout and made the process so easy. He explained everything clearly, giving me different options for my circumstances and offering expert advice on the benefits of each. I can’t recommend Adam and Boon Brokers enough. Thanks again!

13 October 2025
Rated 5 out of 5 stars

Home purchase experience

We had the absolute pleasure of working with Jacob Marjoram during our recent home purchase journey, and I can't recommend them highly enough. From our very first conversation, he was professional, knowledgeable, and incredibly responsive. Every question we had no matter how small was answered clearly and patiently. Even when there were hiccups along the way during the process which made it even longer, he reassured us and put in his absolute best.
Thank you Jacob for making what could've been a complicated experience feel straightforward and stress free.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Recommend

My partner and I were taking out a mortgage for the first time, and Kathryn was incredibly helpful throughout the entire process. She was patient and took the time to clearly explain every step to us, which made everything feel much more manageable.
What really stood out was how responsive she was — always quick to reply and ready to help. She also dealt directly with our solicitors and took care of some of the paperwork, which saved us a lot of time and definitely reduced the stress.
We truly appreciated her support and professionalism, and we wouldn't hesitate to recommend Boon Brokers to anyone looking for mortgage advice or support. Highly recommended!

10 October 2025
Unprompted review

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