Boon Brokers Reviews 

1,183
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, responsive, and professional throughout the entire mortgage application journey. Reviewers truly appreciate the clear guidance, personal care, and quick replies, which consistently make complex financial procedures feel completely seamless, manageable, and stress-free. Though some customers experienced notable delays and felt that communication deteriorated over time, others faced unexpected challenges regarding strict lender acceptance. A few people mentioned that their applications took significantly longer than anticipated or that they ultimately required specialized lending assistance to successfully proceed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting advisors who are exceptionally... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as consistently... See more

Customer service

Customers had overwhelmingly positive experiences with customer service, frequently praising responsive... See more

Response time

Users describe positive interactions with response time, frequently praising staff for being proactive,... See more

User experience

People report positive experiences with user experience, highlighting that everything is explained clearly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers who really have no knowledge of how this all works. Kathryn has been amazing. Answering all the questions & explaining everything so it makes sense. Kathryn's responses are always... See more

Rated 5 out of 5 stars

We have used Boon Brokers since being first time buyers back in 2019. This re-mortgage was no different - Lucinda was super responsive and understanding with our queries as always. Thank you again fo... See more

Rated 5 out of 5 stars

Boon Brokers were recommended to me by a friend, and I can see why! I was lucky enough to be assigned to Lucinda, and from my initial enquiry phonecall onwards (which also happened to be with her), I... See more

Rated 5 out of 5 stars

Lee from Boon Brokers was great at helping us finds new home insurance policy that was a great price and covered everything we needed for both contents and business use. Lee was very understanding wh... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker
  3. Property Investment

Written by the company

Boon Brokers Limited is an independent, mortgage, insurance and equity release brokerage. We offer remote advice and arrangement services to our clients with no client fees attached for mortgages or insurance. Our firm is directly authorised by the FCA. Number: 973757 and offers whole-of-market services. All advice and arrangement can be conducted through telephone, video or e-mail correspondence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,183)

192 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jacob was brilliant

Jacob was brilliant - he understood a complex situation with ease and walked me through what is required to ensure compliance. He took all the pressure away, was extremely responsive, proactive and knowledgeable. Highly recommend.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Lucinda was so helpful again

Lucinda was so helpful again. Third time she has guided me through the whole process, explaining everything and communicating throughout. This makes the process so much easier. She really is an asset to the team! Thanks again.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic & easy!

Boon, and especially Lucinda, made the entire process smooth and effortless. We’ve now used Boon three times—once for our initial mortgage and twice for remortgaging—and we genuinely can’t recommend them highly enough.

Everything was explained clearly from start to finish, making the whole experience stress-free. Thanks to their expertise, we secured a fantastic deal that perfectly suited our needs. We really appreciate all of the support and would happily use Boon again in the future.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Kath was great!

Kath handled our remortgage and got us an excellent rate. She answered any questions we had and was knowledgeable and supportive.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Kathryn has been fantastic throughout…

Kathryn has been fantastic throughout the entire process, explaining what will happen and how long it should take every step of the way. I'll definitely be coming back for the next remortgage. Thank you for making it so painless

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience with Boon Brokers

Stumbled upon this company when looking for advice for obtaining a Mortgage Capacity Report. I was helped by Jacob Majoram who was able to advise efficiently and knowledgeably. I would reccomend to anyone looking for support and advice.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Boon Broker's

I couldn't have asked for better support with my mortgage. From our very first conversation, they took the time to understand exactly what I needed and talked me through every option clearly. What really stood out was how responsive they were; emails and calls were answered quickly, often the same day.

They kept me updated at every stage, chased things up proactively, and were always happy to answer my (many) questions. Thanks to their knowledge and hard work, I secured a mortgage product that worked for our situation.

I'd recommend them to anyone looking for a mortgage broker who is professional, personable, and is on your side.

21 July 2026
Rated 5 out of 5 stars

Easy and Efficient

Very easy to deal with. Took all of the information into account as I dont have a generic employment set up and managed to find me a mortgage that suited my needs.

The premium package has made the whole process a lot easier for a very reasonable cost.

No need to find solicitors and surveyors yourself, go back and forth communicating information between parties. Everybody is connected and in sync which takes away a lot of the stress and anxiety.

Updates are received regularly, questions are answered quickly and everything has been explained very well for a first time buyer.

23 July 2026
Rated 5 out of 5 stars

Excellent service from start to finish

I cannot praise Boon Brokers enough, especially Lucinda Robinson and Gerard. They made the entire process smooth, clear, and completely stress-free. Their communication was excellent throughout, always keeping me updated and answering any questions immediately. Professional, efficient, and highly recommended!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

First time buying made easier

Adam made being a first time buyer so much wasted and a lot less stressful than it would’ve been without Adam guiding us through the process step by step! He was always there via email or call if we had any questions even if they seemed silly he assured us there was no silly question to ask as there is so much to know and learn! Would 100% recommend

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Been with Boom Brokers for four years

We’ve been with Boom Brokers for four years now, and the reason we’ve never even considered changing is simple — Jay Blackaby. Jay has handled every part of our mortgage journey with exceptional professionalism, clarity and genuine care.

He keeps us informed, makes everything easy to understand, and consistently goes above and beyond to make the entire process smooth and stress‑free. His dedication and expertise are unmatched.

Boom Brokers is outstanding, and Jay is the reason we remain loyal clients year after year.

8 July 2026
Rated 5 out of 5 stars

Got me a lender when other brokers can't!

I highly recommended Boon Brokers. They managed to get me a lender that another 2 fee-free mortgage brokers couldn't! Communication is great and responsive. Kudos to my broker Nathan for always keeping me updated, and also to Kathryn who looked after my case when Nathan was off. Everything was clear from the start and they are open to questions (I have a lot!)and discussed everything that is needed.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

#Lucinda

I was recommended by a word of mouth to use Boon Broker's back when buying my first home. They got me the best rate compared to other brokers I’d tried beforehand and also explained everything to me and made the process less daunting and stressful. Still using today for remortgaging, services and general advice. I recommend to anybody I know to use. Lucinda is approachable, professional, kind and super helpful! I wouldn’t be where I am today without her and the team and I can’t praise them enough for the excellent job they do :)

3 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look