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boom Reviews 

8,297
•
TrustScore 4.5 out of 5

4.3

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 1,102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight competitive and affordable pricing, often finding good deals for their insurance needs. Many people also praise the user experience, noting that setting up policies and navigating the website is easy, straightforward, and efficient. The service provided is consistently described as excellent. However, some people mentioned significant difficulties with direct contact, often finding no phone number to speak with a human. Reviewers reported long wait times for online chat and email responses, causing frustration when attempting to resolve issues or make changes, especially when urgent assistance was required.

What people talk about most

Price

Users describe positive interactions with price, often highlighting competitive and affordable quotes that... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Service

People report positive experiences with service, often highlighting the ease and efficiency of the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Customer communications

Clients share negative opinions on contact, with many reviewers expressing significant frustration over the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Process was relatively easy from start to finish. Getting a quote and accepting the policy was straight forward, as was setting up direct debit for monthly payments. I did struggle a little with goin... See more

Rated 5 out of 5 stars

I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more

Company details

  1. Insurance Agency
  2. Insurance Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.3

All reviews

(8,297)

1,081 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

the service is poor system doesn't work…

the service is poor system doesn't work and service is non exiting i would like to cancel so will have to call and they charge you to cancel before the service starts avoid plz cos they will know you gone cancel so this is how they make money.

8 June 2026
Unprompted review
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Reply from boom

Hi Abgelouahab,

We're sorry to hear you're unhappy with your experience.

A complaint has been logged with our complaints team and you'll hear from them within 5 working days.

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

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