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boom Reviews 

8,323
•
TrustScore 4.5 out of 5

4.3

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 1,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding it much more affordable than other providers. Many people highlight the user-friendly website and straightforward process, making it incredibly easy to set up insurance quickly and without confusion. Reviewers appreciate the efficient and smooth service, describing their overall experience as excellent and hassle-free. However, some customers were dissatisfied with the contact options and customer service, frequently mentioning the lack of a direct phone number. People reported difficulties reaching a human, experiencing long waits on online chat, being cut off, or receiving unhelpful assistance when trying to resolve issues or obtain documents.

What people talk about most

Price

Consumers generally express satisfaction with the pricing, often finding it competitive and affordable... See more

User experience

Users describe positive interactions with user experience, highlighting the ease of use and straightforward... See more

Service

Reviewers mention positive feedback about service, highlighting the ease and efficiency of applying for... See more

Customer service

Clients share ambiguous opinions on customer service, with many expressing significant frustration due to the... See more

Customer communications

Customers consistently express frustration with the difficulty of contacting the company, citing a lack of a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Clear pricing, easy to use website, clear options of add ons and great price!

Rated 5 out of 5 stars

I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more

Company details

  1. Insurance Agency
  2. Insurance Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.3

All reviews

(8,323)

1,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I have been driving for about five…

I have been driving for about five years, and over the past few days I have been searching for an offer that provides both a reasonable price and good coverage. After comparing many options, I honestly could not find anything that matched this offer in terms of either price or coverage. It is by far the best offer I have found. Thank you very much.

8 June 2026
Rated 1 out of 5 stars

the service is poor system doesn't work…

the service is poor system doesn't work and service is non exiting i would like to cancel so will have to call and they charge you to cancel before the service starts avoid plz cos they will know you gone cancel so this is how they make money.

8 June 2026
Unprompted review
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Reply from boom

Hi Abgelouahab,

We're sorry to hear you're unhappy with your experience.

A complaint has been logged with our complaints team and you'll hear from them within 5 working days.

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

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