Process was relatively easy from start to finish. Getting a quote and accepting the policy was straight forward, as was setting up direct debit for monthly payments. I did struggle a little with goin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful, explained things and quickly responded back to you
Very good but we as customer need to have your phone number
I think boom is brilliant it was so easy to set up car insurance whilst in the showroom in less than 15 minutes I had my documents and was fully insured 10 stars from me Definitely recommend as th... See more
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All process was easy and the response…
All process was easy and the response quick as well. I got a very affordable quote and so far I am happy with the company
12 June 2026
Very good and affordable premium
Very good and affordable premium, I’m stunning to deal with them
9 June 2026
Excellent service
16 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My experience with boom is good.
My experience with boom is good.
The the customer attendance was good, thank you
8 June 2026
Reply from boom
Hi Mary,
Thanks for taking the time to leave us a review, we’re delighted to have you with us.
If you need any help with your new policy, please don’t hesitate to get in touch with our customer support team via live chat at boom.co.uk
Team boom
Brilliant service
8 June 2026
Very good insurance and I would…
Very good insurance and I would definitely recommend this to my relatives and closed ones!
6 June 2026
Choose them this year will let you know how it goes
Well I heard some bad reviews about customer service and communication to customers agent hard but i don’t think we need that App is simple it’s amazing i hope i don’t have to make a claim this year just bought a one year insurance with them, they had cheapest quote well let’s see i choose them this year
15 June 2026
Unprompted review
Very easy and with the app it’s even…
Very easy and with the app it’s even easier thanks
14 June 2026
Easy and clear
Boom Car Insurance was easy to set up, with competitive prices and clear information throughout the process. Great customer service and a hassle-free experience.
5 May 2026
Poor Service, Poor Attitude!
Terrible experience, they don’t want to listen, ended up cancelling.
11 October 2025
Reply from boom
Hi Steve,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Best Insurance
12 June 2026
They cancelled it
I signed up for my car insurance and they sent an email about a week later asking me to send my no claims bonus proof and that my insurance would be cancelled if I didn’t send it. I then sent it and they emailed me again another week later to say that they wanted proof of my occupation? I’ve never had that for an insurance company, but… they sent it on a Saturday afternoon while I was busy and I completely missed it. On the Tuesday afternoon, I’ve got an email to say that they had cancelled my car insurance and were refunding not even half of the amount - I’d had the policy for 6 weeks! When I explained to the mixup and sent my payslip they just told me there was nothing they could do and that I needed to reopen a policy. But like how am I going with them again!!!! I had to take out a new policy while I was at work cause I’ve driven to work that day and then they just cancelled it!
10 June 2026
Unprompted review
Reply from boom
Hi Chelsea,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our reply with more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.