Bookwhen - Online Booking System Reviews 526

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for its ease of use and reliability, often describing it as a game-changer that simplifies management. The user experience is frequently highlighted as intuitive and straightforward, making it easy for both businesses and their clients to navigate. The staff and customer service team are commended for being friendly, responsive, and genuinely helpful, providing excellent support and guidance. Many users also appreciate the website's design, finding it easy to set up sessions, manage bookings, and organize their activities efficiently. Conversely, a small portion of people felt the booking system could be clumsy and illogical, particularly when trying to book multiple classes. Some users also mentioned initial difficulties in setting up the system exactly as desired and expressed concerns about data security.

What people talk about most

Booking process

Users describe positive interactions with the booking process. Many customers find the system easy to use,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers find the system easy to navigate,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being incredibly... See more

Website

Customers had positive experiences with the website. Many reviewers found the platform super easy to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to use, all the guides are helpful and it is easy for clients too, maybe needs to say on the first page that payments are taken after confirming booking as some clients hadn't got this far before... See more

Company replied

Rated 5 out of 5 stars

Bookwhen has been a game-changer! We’ve been using Bookwhen for our classes and it’s made everything so much easier to manage — from bookings and payments to communicating with customers. The s... See more

Company replied

Rated 5 out of 5 stars

I use Bookwhen for all my class and party bookings at The Creative Corner, and it’s been brilliant! It’s so easy to set up sessions, manage bookings, and keep everything organised. My customers find i... See more

Company replied

Rated 5 out of 5 stars

We are using BookWhen to manage our Gym booking system. Initially, we had some issues setting this up the way we wanted but customer support and the help pages were excellent. We now have a fu... See more

Company replied


Company details

  1. Event Management Company
  2. Software Company

Written by the company

We're passionate about helping businesses succeed - through great value booking software and a team focused on success, not just support. Over the years, we've transformed bookings for thousands of businesses, helped individuals follow their passions, and supported franchisors to scale internationally. We don't just provide "off-the-shelf" booking software. Just get in touch if you want to discuss this with us! You can get set up in 15 minutes - join us for a free two-week trial and reduce your admin time today 😊


Contact info

4.8

Excellent

TrustScore 5 out of 5

526 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The Best Booking system I have found

The Best Booking system I have found. Even the basic plan gives me everything I need. It's easy to find your way around to personalise it and my students find it easy to use too! It's really help me cut down on time-consuming admin.

24 October 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

I think this calls for celebration! We feel so honoured to be considered the best booking system you've tried. Thank you 🥹

Rated 5 out of 5 stars

I like that Bookwhen is a UK online…

I like that Bookwhen is a UK online booking system with real, patient and knowledgeable people available at the other end ready to answer questions. I have found their customer service dependable and person centred.
I have experienced the system as efficient and easy to learn. I am glad to have found them.

20 October 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

We're really pleased to read that our Support team has been providing you great service, Satya. Thanks so much for your review 😊

Rated 5 out of 5 stars

Dance class

After recently setting up a dance class I have found this booking system so easy and helpful to keep track of bookings and admin. The free trial was awesome, allowing me to get a feel for it before committing. The features included are incredibly useful. Highly recommend.

20 October 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

Thanks so much for your recommendation, Isobella 🤩

Rated 4 out of 5 stars

I am very pleased with my Bookwhen…

I am very pleased with my Bookwhen experience. I use it for personal and my business needs. The interface is straight forward, and the customer assistance is robust. I am very satisfied.

18 October 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

Thanks so much, Nuria!

Rated 5 out of 5 stars

We have been using this for our weekly…

We have been using this for our weekly Wine Mafia events and have found it hugely useful in making sure that we don't overbook a very limited event. No charge, and ability to edit each event as you like. Thank you

11 October 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

We were so curious to know what your weekly Wine Mafia events are about we looked you up! The events look incredible and so much fun. If anyone from the Bookwhen team is around in Budapest, we'll be sure to drop by and say hello 🙌🏽🍷

Rated 5 out of 5 stars

Great for me and clients

I love Bookwhen. It’s so easy to use from an admin point of view and clients always comment on how straightforward it is for them too. Always get great support from the Bookwhen team when I’ve needed it.

12 October 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

It's wonderful to hear that you and your bookers find the system easy to navigate. Thanks so much for taking the time to write us a review 😊

Rated 4 out of 5 stars

Great booking site for my business and…

Great booking site for my business and my clients
Easy to use, upload images and logos and links with other booking portals. Options to add payment or free classes also great.

2 October 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

We appreciate your review, Karen 😊

Rated 5 out of 5 stars

An absolute must for anyone that…

An absolute must for anyone that provides online training sessions and webinars. An absolute doddle to sync to your zoom and payments platform and even easier to schedule the events. Particularly love that you can upgrade and downgrade as and when you want.

20 September 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

We love to hear our customer says using Bookwhen is a doddle! Thanks so much for your 5-star review, Deirdre 🧡

Rated 5 out of 5 stars

I love bookwhen

I love bookwhen - I have used it for my yoga business for years. I decided to try another platform a few years back and found so many problems that I didn't have with bookwhen. I love the monthly payment structure - I know exactly what I'm paying every month rather than some platforms which charge a percentage. When I need help with something I have always received great support promptly. The help pages are great and are easy to follow step by step. I can see myself continuing to use Bookwhen for years to come.

19 September 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

We really appreciate our customers leaving us positive feedback, and your words are no exception. Although it's sad to hear you tried another platform, we're over the moon to read you came back to us. Thank you for leaving us this wonderful review, and we hope to keep supporting you as your business grows ☺️

Rated 5 out of 5 stars

Easy to use, good value and friendly help service

We've been using Bookwhen for several years now and find it very good. The system is easy to set up events on and allows a good level of customisation to our own business for a system which is not bespoke to us. In general our users also find it simple to use. Any time I've needed to contact the Bookwhen team for assistance, they are very quick to respond and really helpful and friendly. Highly recommend as a good value option.

14 September 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

Many thanks for taking the time to write us a review. It's wonderful to read that your users find us easy to use and that the Bookwhen support team has been on hand to help whenever you've needed it 😊

Rated 5 out of 5 stars

Bookwhen works for my small business

Bookwhen works for my small business. It allows me to set up sessions easily and my customers can book easily. It works great collecting payments with Stripe which means I am not chasing customers for payment.

12 September 2023
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're really happy you've found using Stripe with Bookwhen a timesaver, and your customers can book with ease. Thanks so much for your 5-star feedback Paula!

Rated 5 out of 5 stars

Friendly and easy to use

Friendly to use both for clients and for business owners.
So much easier to handle all the bookings and gained so much time.

4 September 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

That's great news! Thank you for your review 😍

Rated 5 out of 5 stars

Great service

Great service, very easy to use and straightforward. No issues with using, as a first time user I’ll be back for sure

4 September 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

We look forward to welcoming you back 😊

Rated 5 out of 5 stars

Superb customer support!

I have found Bookwhen really easy to set up and use. It is perfect for my small business.
Best of all, however, is the amazing customer support which is amongst some of the best I have ever received. Queries are always very quickly answered and they are always followed up to make sure I am happy and have managed to resolve any issue. Thankyou to all the Bookwhen team!

29 August 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

We're really happy you're impressed with our customer support. Knowing it's some of the best you've received is amazing! Thanks so much for your review 😊

Rated 5 out of 5 stars

Very easy to use and straightforward…

Very easy to use and straightforward for customers to pay online. I've used other booking platforms and this one has been more successful getting bookings.

11 May 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

It's always nice to know we've trumped the other booking platforms out there! Thanks Cordelia 😊

Rated 5 out of 5 stars

Book when has made life much easier for…

Book when has made life much easier for me as a start up business. Once your dates are set up you can leave it and get on with other things that need attention

21 August 2023
Unprompted review
Bookwhen - Online Booking System logo

Reply from Bookwhen - Online Booking System

We're delighted to hear we've been able to help you carve out time for other things. Thank you for your review Tracy.

Rated 5 out of 5 stars

A reliable and easy to use site for my business

I’m a self employed yoga snd pilates instructor. I’ve been using Bookwhen for a couple of years now. I find it really easy to and very pleasant to use. It’s so much better than other sites I’ve seen or used. The customer service is brilliant. Prompt and friendly. They always explain how to do things really clearly or direct you to explanatory videos which are really helpful.
I have also recommended Bookwhen to other yoga teacher friends who need a reliable booking site.

4 August 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

Thanks for the referrals and lovely review Melanie. I'm glad your support experience has always been positive.

Rated 5 out of 5 stars

Brilliant Customer Service!

Simple to use, once you've learnt all the nuances - as with any system! Their customer service team are second to none - super speedy and helpful, and really friendly too. Nothing is too much trouble.

13 July 2023
Unprompted review
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Reply from Bookwhen - Online Booking System

We really appreciate the 5 star review Karina 😍

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