Bookplanet247 Reviews 57

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with billing discrepancies and unexpected charges, often finding that initial small payments led to larger, recurring deductions. Customers frequently reported issues with subscription management, leading to significant financial frustration. Reviewers also struggled to contact the company for support, with many reporting no response to emails or live chat attempts. Furthermore, customers often did not receive the products they believed they were purchasing, and found the pricing to be unclear, with additional, unadvertised costs appearing on their statements.

What people talk about most

Payment

Customers consistently express strong dissatisfaction with the payment process, frequently reporting... See more

Price

Reviewers highlight significant dissatisfaction with pricing, frequently reporting unexpected charges. Many... See more

Subscription

People report negative experiences with subscriptions. Many customers claim money was taken from their... See more

Customer communications

Reviewers mention negative feedback about contact. Many customers report unsuccessful attempts to contact the... See more

Product

Clients share negative opinions on product, often reporting that they did not receive the items they ordered.... See more

Based on these reviews

Rated 1 out of 5 stars

NOT EVEN 1 STAR ITS ONLY THERE BECAUSE I HAD TO SELECT ONE , AD ON FACEBOOK LOOKED LEGITIMATE FOR SMYTHS TOY SUPER STORE UK PAID THE £9 ODD RECEIVED NO EMAIL NO CONFIRMATION NOTHIN AND NOW THEY HAVE T... See more

Rated 1 out of 5 stars

I ordered a small piece of Gym equipment from an ad on Facebook, and This bunch of scammers hijacked the payment page, and unknown to me, they took 2 payments from me, £39.47 and £9.95 but I did not... See more

Rated 1 out of 5 stars

39.47 seems to be a repetitive amount .... no idea about this bookplanet247 .. thunk they intercepted a survey I did or something I was ordering from B&Q ... thankfully my bank stopped this and anot... See more

Rated 1 out of 5 stars

As with all other reviews, they are scammers. I paid £9.95 for a garden storage box from B and Q that I saw on Facebook, too good to be true but it looked genuine. I received no confirmation email and... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

57 reviews

5-star
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Rated 1 out of 5 stars

Not even one star

Not even one star. As with everyone, a scam. I filled in a survey and was supposed to get free Tupperware, left card details for £4 postage. Now I am charged £39.47 for sod all. I don't want a digital book membership that are probably stolen. Stay away.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam merchant

Scam merchant
Had them appear on Aug Bank statement with £9.95 and a £39.99 transaction.
Two £39.99 in Sept.
Tried contacting them unsuccessfully.
Taken the matter upwith .my bank

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam artists

Scam artists. Like you all fell in the trap. Mine was just for £1.99 postage fee only and they managed to several payments.They are still trying several times daily to get £39.99 from my account. Surely they get the message when the payment has been declined about 60 times in the last few weeks alone. Thank goodness my bank picked up on it asap. Some people have no shame at all 😡

14 August 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, paid £9.95 for face cream. Nothing delivered but now have had £9.95 and two further payments of £39.47 taken out of my bank. PLEASE BE WARNED. DISGUSTING COMPANY.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

They are scammers, avoid !

As with all other reviews, they are scammers. I paid £9.95 for a garden storage box from B and Q that I saw on Facebook, too good to be true but it looked genuine. I received no confirmation email and then saw that the merchant was bookplanet247 and not B and Q. A few days later another £39.47 was taken that I didnt authorise! I emailed and was told my subscription has been cancelled but a refund isn't possible, I didnt sign up for any subscription. I have raised a dispute with my credit card company and they are investigating. Stay away from them

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. I ordered from facebook and my payment (9.95) came out of my card then a few days later they ask for another payment of £39.95 😳. Please do not fall for any ads on facebook !

21 August 2025
Unprompted review
Rated 1 out of 5 stars

NOT EVEN 1 STAR ITS ONLY THERE BECAUSE…

NOT EVEN 1 STAR ITS ONLY THERE BECAUSE I HAD TO SELECT ONE , AD ON FACEBOOK LOOKED LEGITIMATE FOR SMYTHS TOY SUPER STORE UK PAID THE £9 ODD RECEIVED NO EMAIL NO CONFIRMATION NOTHIN AND NOW THEY HAVE TAKEN A FURTHER £39 .. ODD FROM MY ACCOUNT I DIDN'T SIGN UP TO NO SUBSCRIPTION OR DID I AGREE TO ANYTHING OF THE SORT! I AM FUMING! CURRENTLY IN CONTACT WITH MY BANK TO REPORT AS FRAUD! GET THESE OFF FACEBOOK 😤

20 August 2025
Unprompted review
Rated 1 out of 5 stars

This company are a bunch of scammers…

This company are a bunch of scammers and fraudsters
Beware, I got caught out With a boots offer for Elimis trial pack of products for £9.95
Instead of being charged to boots or Elimis
My card was charged to bookPlanet247
No products where received and I subsequently got charged £39.47
I’ve emailed the company, but they say I’m beyond my trial period
What a lot of nonsense?
I’ve sent all the relevant information to my credit card company for them to investigate this fraud
They say they’re based in Hemel Hempstead, but I’m pretty sure they are abroad somewhere in Asia or the far east
Don’t do business with this company or offer that seemed too good to be true

12 August 2025
Unprompted review
Rated 1 out of 5 stars

It’s a scam

It’s a scam. After your first payment they then set up a subscription which I didn’t authorise for £39.47 per month.

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Yes this is a scam

Yes this is a scam. Mine was an American Golf promotion. Payment, then went to Bookingplanet 247. They have tried unsuccessfully to take more money

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

Buyer Beware
This is a scam.
I saw a facebook advertisement from Boots for an Elemis skincare bundle.
I paid £9.95 thinking it was Boots but the payment was taken by bookplanet247 I obviously didn’t receive my bundle
I emailed and tried live chat to this bogus company who didn’t reply.
Reported fraud to my bank

4 August 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam and has…

This company is a scam and has committed fraud in my case! I am posting the following to illustrate my point. This company took $14.99 from my account for some kind of membership. They refuse to refund my money. I thought I was ordering a Canadian Tire cart. It is a SCAM and FRAUD.

"Isabella Williams"
July 1
·
"M​y​ ​d​a​u​g​h​t​e​r​ ​w​o​r​k​s​ ​a​t​ ​C​a​n​a​d​i​a​n​ ​T​i​r​e​,​ ​a​n​d​ ​s​h​e​ ​t​o​l​d​ ​m​e​ ​t​h​a​t​ ​n​o​t​ ​m​a​n​y​ ​p​e​o​p​l​e​ ​k​n​o​w​ ​t​h​a​t​ ​i​f​ ​y​o​u​ ​a​r​e​ ​a​ ​s​e​n​i​o​r​ ​c​i​t​i​z​e​n​,​ ​y​o​u​ ​c​a​n​ ​g​e​t​ ​a​ ​G​o​r​i​l​l​a​ ​C​a​r​t​ ​f​o​r​ ​$​10 ​b​y​ ​f​i​l​l​i​n​g​ ​o​u​t​ ​a​ ​s​m​a​l​l​ ​f​o​r​m​ ​o​n​ ​t​h​e​i​r​ ​w​e​b​s​i​t​e​!​ ​T​h​e​y​ ​a​r​e​ ​c​l​e​a​r​i​n​g​ ​o​u​t​ ​t​h​e​i​r​ ​w​a​r​e​h​o​u​s​e​s​ ​o​f​ ​o​l​d​ ​p​r​o​d​u​c​t​s​,​ ​s​o​ ​t​h​e​y​ ​h​a​v​e​ ​a​ ​l​o​t​ ​o​f​ ​t​h​e​s​e​ ​c​a​r​t​s​ ​a​n​d​ ​d​e​c​i​d​e​d​ ​t​o​ ​g​i​v​e​ ​t​h​e​m​ ​a​w​a​y​ ​t​o​ ​s​e​n​i​o​r​s​ ​i​n​ ​C​a​n​a​d​a​ ​t​o​ ​f​r​e​e​ ​u​p​ ​w​a​r​e​h​o​u​s​e​ ​s​p​a​c​e​ ​f​o​r​ ​n​e​w​ ​d​e​l​i​v​e​r​i​e​s"​.​

24 July 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM I signed up for a £9.95 offer, ended up taking further £39.47 on top of that once they had my card details. Ended up with my card frozen, having to make numerous phone calls to the bank in an attempt to get my money back. Still waiting for refund.

26 July 2025
Unprompted review

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