BookMyGarage Reviews 

9,040
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward and efficient booking process, often finding it quick and convenient to arrange services. Many highlight the professional, friendly, and knowledgeable staff who provide excellent service and maintain good communication. People appreciate the competitive and reasonable pricing, often noting significant savings and transparency in costs, leading to a positive overall user experience. However, some customers also noted issues with the booking system, experiencing instances where garages did not have their appointments or cancelled them. A few people mentioned being asked to change their scheduled times or finding that the booked slot was unavailable upon arrival.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as quick, simple, and easy... See more

Price

Consumers find prices to be very positive, often describing them as competitive, reasonable, and affordable.... See more

User experience

Clients share positive opinions on user experience, consistently describing it as simple, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Company replied

Rated 5 out of 5 stars

This book my garage is so helpful and offers the best garages with the choice of locations and time and day that works for you, also you know what it will cost once the required job has been done. Sav... See more

Company replied

Rated 5 out of 5 stars

JCC Autofix. Came when they said, identified the problem quickly, told me what was needed and picked car up today to hopefully bring it back on Friday all sorted. Communication from Samuel was excel... See more

Company replied

Rated 5 out of 5 stars

Great experience. Needed air con fixed for holiday travel. The garage I had booked cancelled late afternoon so I had one day to find local garage with reasonable price. Book my garage was great for... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(9,040)

2,596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Did what it said on the proverbial tin.

Did what it said on the proverbial tin.
Happy to use again.

16 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!

We're delighted to hear that the service delivered exactly what you expected and that you were happy with your experience.

We really appreciate your feedback and are pleased to hear that you'd be happy to use our service again.

We look forward to helping you with your motoring needs in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish. I dropped my car off at 9:15am and it was ready in less than two hours. They kept me updated with a clear video showing the work carried out, which was a great touch and gave me confidence in the service. Friendly, efficient and professional throughout. I wouldn't hesitate to recommend them and will definitely use them again

10 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!

We're delighted to hear that you received excellent service from start to finish and that your vehicle was ready so quickly after being dropped off.

It's great to know that the garage kept you updated throughout the process, and that the video showing the work carried out gave you added confidence and transparency. Friendly, efficient, and professional service is exactly what customers hope for, so we're thrilled that your experience reflected this.

We're glad to have been able to connect you with the garage, and we'll be sure to pass your fantastic feedback on to them.

Thank you for taking the time to share your experience. We really appreciate your recommendation and look forward to helping you again in the future.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Reasonable prices combined with good…

Reasonable prices combined with good service - I will use again.

18 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We're delighted to hear that you found the prices reasonable and received good service throughout your experience.
Providing customers with a convenient way to compare trusted local garages and secure great value is what we aim for, so it's wonderful to know we met your expectations.
We really appreciate your feedback and are especially pleased to hear that you would use our service again. We look forward to helping you again in future.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Don't bother

Don't bother. Over books appointment for thebhsrahes amd gets cancelled last minute. Eden vauxhal told me this is what happens as it happened to me. Even if u think ube booked you actually have not

11 July 2026
Unprompted review
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Reply from BookMyGarage

Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to have your appointment cancelled.

When your booking was made, we sent a booking confirmation email to the garage on 11/07/2026. In addition to these notifications, every garage listed on our platform has access to their own garage portal, where they can view and manage all bookings made through BookMyGarage.

We're concerned to hear that this booking was not handled as expected and will be contacting the garage directly to discuss what happened. We will also remind them of the importance of regularly reviewing and managing their bookings to help prevent situations like this from occurring again.

While BookMyGarage provides the platform to connect customers with local garages and facilitate bookings, we appreciate that experiences such as this can be disappointing, and we're sorry for the inconvenience caused.

Thank you for bringing this to our attention. Your feedback helps us work with our garage partners to improve the booking experience for all customers.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great overall experience

Great overall experience

15 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!
We're delighted to hear that you had a great overall experience.
Providing a simple, convenient way to compare local garages and make bookings with confidence is what we strive for, so it's wonderful to know that we met your expectations.
We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy booking

Easy booking , great choice of local garages. Costumes exactly as advertised.

15 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review! We're delighted to hear that you found the booking process easy and appreciated the wide choice of local garages available through our platform.
It's especially pleasing to know that your experience was exactly as advertised. We work hard to provide a straightforward way for customers to compare local garages, reviews, and prices so they can book with confidence.
Thank you for taking the time to share your feedback. We appreciate your support and look forward to helping you again with your motoring needs in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Quick and easy

Quick and easy

15 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback!
We're delighted to hear that you found the process quick and easy.
We appreciate you taking the time to leave a review and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service.

Very polite, efficient service. Comfortable waiting room.
Got job done.

15 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We're delighted to hear that you received a polite and efficient service and that the waiting room was comfortable while your vehicle was being attended to.
We're also pleased that the work was completed to your satisfaction. We're glad to have been able to connect you with the garage, and we'll be sure to pass your lovely comments on to them.
Thank you for taking the time to leave a review, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Amazing quality.

Amazing quality.

18 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic feedback!
We're delighted to hear that you were happy with the quality of the service you received.
Providing a great experience for our customers is always our goal, so it's wonderful to know we've met your expectations. We really appreciate you taking the time to leave a review.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Had a very honest experience with…

Had a very honest experience with Hackney Car Centre Limited today booked throw bookmygarage was extremely honest with me the owner was amazing off the garage well looked after my car thank you

18 July 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!
We're delighted to hear that you had such a positive experience with the garage and that you found the owner to be honest, helpful, and committed to looking after your car.
We're glad to have been able to connect you with the garage and help you find a service that met your expectations. It's especially rewarding to hear that you felt well looked after and received honest advice throughout the process.
We'll be sure to pass your kind feedback on to the garage.
Thank you for taking the time to share your review, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great choices on here

Book my garage is a great way to find the garage you want at the price you want to pay. First time using this but I will use again and highly recommend this service.

18 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you found BookMyGarage to be a great way to compare garages and find the service you want at a price that suits your budget.
Making it easy for customers to compare local garages, reviews, and prices so they can make an informed choice is exactly what we aim to do, so it's wonderful to know that your first experience with us was such a positive one.
We're especially grateful for your recommendation and are thrilled to hear that you'll be using our service again in the future.
Thank you for taking the time to share your feedback, and we look forward to helping you with your motoring needs again soon.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback! We're delighted to hear that you found the service professional and quick.
We're glad to have been able to connect you with the garage and help make the process as smooth and efficient as possible.
Thank you for taking the time to leave a review, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

A fantastic experience things explained…

A fantastic experience things explained simply and more than friendly

18 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!
We're delighted to hear that you had a fantastic experience and that everything was explained clearly and simply throughout the process.
We really appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Useful to find a local garage and price…

Useful to find a local garage and price was good. Easy to book for service and mot.

14 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We're delighted to hear that you found it easy to find a local garage through our platform and that you were happy with the price offered.
It's also wonderful to know that booking your service and MOT was a simple and straightforward process.
Thank you for taking the time to share your experience. We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

I wouldn't recommend this company for any garages

I wouldn't recommend this company. In my experience, they don't own or operate any garages themselves. Instead, they act as a middleman between customers and independent garages.

From what I've seen, garages pay a monthly subscription fee of around £70, plus approximately £24 for each job they receive through the platform. Those costs have to be covered somehow, and it's hard not to feel that customers ultimately end up paying for them.

The company doesn't actually repair your car—the work is carried out entirely by independent local garages. Their role is simply to connect customers with those garages while taking a fee for each booking.

Many people praise the service, but I don't see what value it adds. If you're happy to contact a local garage directly, you may be able to avoid the middleman altogether. In my opinion, this business is more about generating commission than providing a genuine repair service.

They even threatened to see me in court when I tried to get out of the contract

11 June 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you with a negative impression of BookMyGarage.

To clarify, BookMyGarage has never advertised itself as owning or operating garages. We are a comparison and booking platform that connects customers with garages in their local area. Each garage manages its own dedicated portal, where they control their pricing, availability, lead times, and listing information. This information is displayed alongside customer reviews to help motorists make an informed decision about which garage best suits their needs.

Customers do not pay BookMyGarage when making a booking. All work is carried out by the chosen garage, and payment is made directly to the garage on the day. Our aim is to provide motorists with a convenient way to compare local garages, prices, services, and customer reviews all in one place, making it easier to find the right option for their needs.

Many customers find value in being able to book online at any time of day, particularly outside of normal business hours when garages may be closed. In turn, this also benefits garages by increasing their visibility and allowing them to receive bookings when they may otherwise miss out on enquiries.

We appreciate that comparison services may not suit everyone's preferences, and some customers may prefer to contact garages directly. However, our goal is simply to make the process of finding and booking with a local garage as straightforward and transparent as possible.

If you have any questions or concerns regarding your experience with BookMyGarage, we would encourage you to contact our team on 0330 124 3299. We'd be happy to discuss the matter further and assist in any way we can.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

The staff was really helpful price was…

The staff was really helpful price was good and easy booking referred to my son and we both had positive outcomes

23 March 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!
We're delighted to hear that you found the booking process easy, received helpful service from the staff, and felt that the pricing offered good value.
We're especially pleased that we were able to connect you with the garage and help contribute to a positive experience. It's fantastic to hear that you were happy enough with the service to recommend us to your son, and even better that you both had positive outcomes.
We'll be sure to pass your kind comments on to the garage.
Thank you for your support, and we look forward to assisting you both again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Staff team keeping you up-to-date with…

Staff team keeping you up-to-date with the progress.

17 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We're delighted to hear that the team kept you up to date throughout the process and helped make your experience a positive one.
We're glad to have been able to connect you with the garage, and it's great to know that their communication met your expectations. We'll be sure to pass your feedback on to the garage.
Thank you for taking the time to leave a review, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Comprehensive site and easy to use to…

Comprehensive site and easy to use to make a booking.

17 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
We're delighted to hear that you found our website comprehensive and easy to use when making your booking.
We work hard to provide all the information our customers need in a simple and convenient format, so it's wonderful to know that your experience reflected this.
Thank you for taking the time to leave a review. We appreciate your support and look forward to helping you with your vehicle maintenance needs again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Organisation and value for money by…

Organisation and value for money by bookmygarage first class, experience only spoilt by ford garage not washing car and not adding service history to on line records.

17 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback.
We're delighted to hear that you found BookMyGarage to be first class in terms of organisation and value for money.
We're sorry to learn that your experience at the garage didn't fully meet your expectations regarding the vehicle wash and the update to your online service history records. We understand how important these details are and appreciate you bringing them to our attention.
That said, we're grateful for your positive comments about our service and value. Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very helpful!

A very easy process to follow to then get a selection of garages who can help, with info about them, reviews etc, so that you can make an informed decision. I was not disappointed with the garage of choice.

17 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!
We're delighted to hear that you found the process easy to follow and that the information, reviews, and garage options available helped you make an informed decision with confidence.
We're especially pleased that we were able to connect you with a garage that met your expectations and delivered a great experience. It's fantastic to know that your chosen garage did not disappoint.
We'll be sure to pass your kind feedback on to the garage.
Thank you for taking the time to share your experience, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

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