BookMyGarage Reviews 

9,147
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the polite, professional, and friendly staff, often highlighting their helpfulness and knowledge. The user experience is frequently described as easy, quick, and straightforward, making the booking process efficient for finding competitive prices and scheduling appointments. Many people appreciate the great value and savings found, often noting the convenience of the platform. However, some customers reported issues with bookings not being recognized by garages or discrepancies with advertised prices. A few also noted concerns regarding service quality, such as incomplete work or unexpected problems after a service, suggesting occasional inconsistencies.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting the friendly, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Booking process

Customers had positive experiences with the booking process, finding it easy, quick, and straightforward to... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing for... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy and simple it is to use the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leeds Auto Repair & Services Couldn’t recommend this garage more - booked me in for an MOT on short notice, I needed work doing to pass which was priced better than expected and completed in great... See more

Company replied

Rated 5 out of 5 stars

This was the first time that I had used BookMyGarage to have my car fully serviced and it’s first scheduled MoT, which came as a deal offer from a servicing centre I have used previously. I found the... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Company replied

Rated 5 out of 5 stars

Set up my service and mot with a main dealer very close to my home but what was really good was the price, it was much cheaper than what I would normally pay. I will definitely use this service again... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

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4.8

All reviews

(9,147)

2,625 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic experience things explained…

A fantastic experience things explained simply and more than friendly

18 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!
We're delighted to hear that you had a fantastic experience and that everything was explained clearly and simply throughout the process.
We really appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Useful to find a local garage and price…

Useful to find a local garage and price was good. Easy to book for service and mot.

14 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We're delighted to hear that you found it easy to find a local garage through our platform and that you were happy with the price offered.
It's also wonderful to know that booking your service and MOT was a simple and straightforward process.
Thank you for taking the time to share your experience. We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

I wouldn't recommend this company for any garages

I wouldn't recommend this company. In my experience, they don't own or operate any garages themselves. Instead, they act as a middleman between customers and independent garages.

From what I've seen, garages pay a monthly subscription fee of around £70, plus approximately £24 for each job they receive through the platform. Those costs have to be covered somehow, and it's hard not to feel that customers ultimately end up paying for them.

The company doesn't actually repair your car—the work is carried out entirely by independent local garages. Their role is simply to connect customers with those garages while taking a fee for each booking.

Many people praise the service, but I don't see what value it adds. If you're happy to contact a local garage directly, you may be able to avoid the middleman altogether. In my opinion, this business is more about generating commission than providing a genuine repair service.

They even threatened to see me in court when I tried to get out of the contract

11 June 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you with a negative impression of BookMyGarage.

To clarify, BookMyGarage has never advertised itself as owning or operating garages. We are a comparison and booking platform that connects customers with garages in their local area. Each garage manages its own dedicated portal, where they control their pricing, availability, lead times, and listing information. This information is displayed alongside customer reviews to help motorists make an informed decision about which garage best suits their needs.

Customers do not pay BookMyGarage when making a booking. All work is carried out by the chosen garage, and payment is made directly to the garage on the day. Our aim is to provide motorists with a convenient way to compare local garages, prices, services, and customer reviews all in one place, making it easier to find the right option for their needs.

Many customers find value in being able to book online at any time of day, particularly outside of normal business hours when garages may be closed. In turn, this also benefits garages by increasing their visibility and allowing them to receive bookings when they may otherwise miss out on enquiries.

We appreciate that comparison services may not suit everyone's preferences, and some customers may prefer to contact garages directly. However, our goal is simply to make the process of finding and booking with a local garage as straightforward and transparent as possible.

If you have any questions or concerns regarding your experience with BookMyGarage, we would encourage you to contact our team on 0330 124 3299. We'd be happy to discuss the matter further and assist in any way we can.

Kind regards,
BookMyGarage

Rated 5 out of 5 stars

The staff was really helpful price was…

The staff was really helpful price was good and easy booking referred to my son and we both had positive outcomes

23 March 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!
We're delighted to hear that you found the booking process easy, received helpful service from the staff, and felt that the pricing offered good value.
We're especially pleased that we were able to connect you with the garage and help contribute to a positive experience. It's fantastic to hear that you were happy enough with the service to recommend us to your son, and even better that you both had positive outcomes.
We'll be sure to pass your kind comments on to the garage.
Thank you for your support, and we look forward to assisting you both again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Staff team keeping you up-to-date with…

Staff team keeping you up-to-date with the progress.

17 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We're delighted to hear that the team kept you up to date throughout the process and helped make your experience a positive one.
We're glad to have been able to connect you with the garage, and it's great to know that their communication met your expectations. We'll be sure to pass your feedback on to the garage.
Thank you for taking the time to leave a review, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Comprehensive site and easy to use to…

Comprehensive site and easy to use to make a booking.

17 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
We're delighted to hear that you found our website comprehensive and easy to use when making your booking.
We work hard to provide all the information our customers need in a simple and convenient format, so it's wonderful to know that your experience reflected this.
Thank you for taking the time to leave a review. We appreciate your support and look forward to helping you with your vehicle maintenance needs again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Organisation and value for money by…

Organisation and value for money by bookmygarage first class, experience only spoilt by ford garage not washing car and not adding service history to on line records.

17 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback.
We're delighted to hear that you found BookMyGarage to be first class in terms of organisation and value for money.
We're sorry to learn that your experience at the garage didn't fully meet your expectations regarding the vehicle wash and the update to your online service history records. We understand how important these details are and appreciate you bringing them to our attention.
That said, we're grateful for your positive comments about our service and value. Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very helpful!

A very easy process to follow to then get a selection of garages who can help, with info about them, reviews etc, so that you can make an informed decision. I was not disappointed with the garage of choice.

17 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!
We're delighted to hear that you found the process easy to follow and that the information, reviews, and garage options available helped you make an informed decision with confidence.
We're especially pleased that we were able to connect you with a garage that met your expectations and delivered a great experience. It's fantastic to know that your chosen garage did not disappoint.
We'll be sure to pass your kind feedback on to the garage.
Thank you for taking the time to share your experience, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great site

Great website for booking servicing, mots etc. used this website a few times and find the prices competitive.

11 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you've found our website easy to use for booking services and MOTs, and that you've chosen to return to us multiple times.
Thank you for your continued support, and we look forward to helping you with your vehicle servicing needs again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy and simple to book.

Easy and simple to book.

17 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
We're delighted to hear that you found the booking process easy and simple.
We aim to make arranging vehicle services as straightforward and hassle-free as possible, so it's wonderful to know we delivered that experience for you.
We appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to book

Easy to book, friendly staff, timely process and air con suitably re-gassed.

16 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!
We're delighted to hear that you found the booking process easy, our team friendly, and that everything was completed in a timely manner.
We're especially pleased that we were able to connect you with the garage and help ensure your air conditioning was suitably re-gassed. We'll be sure to pass your kind comments on to the garage.
Thank you for taking the time to share your review, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent service

Excellent service

14 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We're delighted to hear that you received excellent service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great way to find quality garages at…

Great way to find quality garages at low prices

16 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.
We're glad you found it a great way to compare quality garages and secure a competitive price for your MOT.
Making it easy to find trusted garages at great value is exactly what we strive for.
We appreciate your feedback and look forward to helping you again in the future 🚗⭐
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Was easy to find a good garage to do my…

Was easy to find a good garage to do my MOT and book it. Very useful.

11 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review, we're pleased to hear that you found it easy to find a good garage and book your MOT through our service. Making the process simple and convenient is exactly what we aim for.
We appreciate your feedback and hope to help you again in the future 🚗⭐
Best regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.
We're delighted to hear that booking your MOT was quick and easy. We appreciate your feedback and look forward to helping you again when it's time for your next appointment 🚗😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very happy with the service and MOT of…

Very happy with the service and MOT of my car.
Efficient, friendly and fair price.

16 July 2026
BookMyGarage logo

Reply from BookMyGarage

We're delighted to hear that you were very happy with your service and MOT experience.
It's great to know that the garage provided efficient, friendly service at a fair price, as these are exactly the qualities we want our customers to enjoy when booking through BookMyGarage.
Thank you for taking the time to share your feedback.
We look forward to helping you again with your motoring needs in the future.
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Great service. Professional and helpful mechanics. Price more than reasonable

16 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your 5-star review.
We're delighted to hear that you received great service and found the mechanics to be professional and helpful.
It's also fantastic to know that you felt the pricing offered excellent value for money.
Thank you for taking the time to share your feedback.
We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great garage

Professional courteous friendly I even got a cup of tea. Great price highly recommended.

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your 5-star review.
We're delighted to hear that you had such a great experience with the garage.
Professional, courteous and friendly service is exactly what we look for in our garage partners, and it's great to know they looked after you so well – the cup of tea is a nice bonus too!
We're also pleased that you were happy with the price and would recommend the service.
Thank you for taking the time to share your feedback, and we hope to help you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Found a very reasonable garage for a…

Found a very reasonable garage for a service and mot for me - very pleased

13 July 2026
BookMyGarage logo

Reply from BookMyGarage

We're delighted to hear that you found a garage offering great value for your service and MOT.
Helping drivers compare trusted local garages and find competitive prices is exactly what BookMyGarage is designed to do.
Thank you for taking the time to share your feedback.
We're pleased you had a positive experience and look forward to helping you again in the future.
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

Kept informed of the booking and they…

Kept informed of the booking and they were quick in responding

16 July 2026
BookMyGarage logo

Reply from BookMyGarage

We're pleased to hear that you felt well informed throughout the booking process and that our team responded quickly to any queries.
Keeping our customers updated and providing prompt support are both important parts of the service we aim to deliver.
Thank you for taking the time to share your feedback.
We look forward to helping you again in the future.
Kind regards,
BookMyGarage

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