Bookatrekking.com Reviews 

2,033
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for its simplicity and seamless organization, making arrangements stress-free. The company's excellent service and brilliant communication are frequently highlighted, ensuring everything is well-managed. The accompanying app is described as very helpful for navigation, providing useful information, and working reliably offline, contributing to unforgettable trekking adventures in spectacular locations. However, some customers noted occasional inaccuracies within the app regarding hike durations, distances, or food availability, and inconsistencies between app routes and local signs. Reviewers also found certain trails unexpectedly difficult or unpassable, and a few experienced incorrect accommodation bookings or inconvenient hotel locations.

What people talk about most

User experience

People report positive experiences with user experience, finding the app and its navigation tools amazing and... See more

Service

Consumers find service to be positive, with many reviewers appreciating the seamless logistics and prompt,... See more

Location

Customers had positive experiences with location, frequently describing them as beautiful, spectacular, and... See more

Application

Reviewers mention positive feedback about the app, highlighting its helpfulness, ease of use, and... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it easy and stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great trail lovely huts, pretty easy booking process, but obviously a bit of a mark up compared with booking it myself, I guess that's the cost of convenience. Your app should have graphs with stan... See more

Company replied

Rated 4 out of 5 stars

Great app- including maps, preparation etc.; good response to Qs by email and by phone; all bookings were fine. Fantastic trip overall Areas for potential improvement....information on whether wate... See more

Company replied

Rated 4 out of 5 stars

We really enjoyed the experience in the Dolomites, amazing views, the weather was very kind to us and the Rifugios were fantastic, especially the staff who looked after us! We also enjoyed meeting... See more

Company replied

Rated 5 out of 5 stars

This was actually an amazing hike. Really incredible. Booking through Bookatrekking made it incredibly simple, the app, the gpx maps, the gear list are all invaluable information which really ensured... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Bookatrekking.com you’ll find the treks that will make your life unforgettable. Whether you want to discover the Inca Trail or climb the Kilimanjaro, Bookatrekking.com offers a wide and varied range of services. Here, no false promises are made, prices are transparent and every booking is confirmed immediately. Find, compare, book and trek.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 91% of negative reviews

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4.4

All reviews

(2,033)

637 reviews in the last 12 months

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Rated 5 out of 5 stars

Topnotch experience

We thoroughly enjoyed our trek. All of the Rifugio arrangements were fantastic, and the navigation portion of your app kept us on track and getting everywhere we needed to go. The mountains were spectacular and best of all the people (many of whom also used bookatrekking.com) we met along the way were so enjoyable and make the entire experience that much better. We always know that anyone who is a hiker/trekker must be good solid people, but to experience that with all the international flavor of the people was a special and new experience for us. Thank you very much for all you did to ensure our trek was the best it could be.

19 June 2026
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Reply from Bookatrekking.com

Tom, we're so glad the Southern Alta Via 1 lived up to expectations! That stretch from Cortina down to Agordo really does offer a perfect mix of iconic spots like Cinque Torri and the Lagazuoi tunnels, plus quieter gems like Rifugio Tissi and the descent through Malga Calleda. And you're absolutely right about the people you meet on these trails, there's something special about the camaraderie that forms between trekkers from all corners of the world. Sounds like you experienced the Dolomites at their very best. We'd love to welcome you back for another adventure in the mountains, Tom!

- Bookatrekking.com

Rated 5 out of 5 stars

The AV1 South was an amazing experience…

The AV1 South was an amazing experience with dramatic scenery, and interesting encounters with people on the trail and at the rifugios from all over the world who were attempting the same physical challenge. The trail is marked with both the red and white blazes and trail numbers. The blazes are sometimes hard to follow across some areas as they are faint or far apart. The provided GPS worked very well, but also being familiar with the trail numbers beforehand would be a definite advantage.

17 June 2026
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Reply from Bookatrekking.com

Thank you for your wonderful review! We're so pleased to hear that you enjoyed the spectacular scenery of the AV1 South and the camaraderie that comes with sharing the trail and the rifugios with hikers from around the world.

We also appreciate your practical feedback about the trail markings. While the GPS is there to provide extra confidence when the blazes are less obvious, your suggestion about becoming familiar with the trail numbers beforehand is a great tip for future hikers.

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

Great way to travel …

Very convenient to have the bookings made for me on set routes.the old youth hostel style accommodation was great for meeting similar minded new people

21 June 2026
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Reply from Bookatrekking.com

Great to hear the Klausner Hütte and Schutzhaus Latzfonser Kreuz gave you that classic mountain hut vibe! Those shared evenings with fellow trekkers over dinner are half the magic of a hut-to-hut trip, and we're glad the Sarntal Alps delivered exactly that. Sounds like you made some good connections up there. Hope to see you on the trails again! - Bookatrekking.com

Rated 5 out of 5 stars

Unforgettable experience

Unforgettable experience! We went in June 2026 and weather is perfect. Views of the mountain range with glaciers is spectacular! Quite hot but tolerable. We did half of TMB from Chamonix to Courmayeur. Everything went smoothly from transport to accomodations(hut). Overall great experience!

26 June 2026
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Reply from Bookatrekking.com

Alvin, what a joy to hear you had such a spectacular time on the western half of the TMB! June really is ideal for that stretch from Chamonix through the Col de la Croix du Bonhomme and over to Courmayeur, those glacier views from the Italian side are absolutely stunning. We're thrilled everything flowed smoothly with your transport and huts, that's exactly what we aim for. Hope to see you back in the Alps for another trek, Alvin! - Bookatrekking.com

Rated 5 out of 5 stars

Family trekking - good experience

The booking experience was really good from the very beginning until the end. The communication from the company was clear and delivered within 24 hours. The trails, the hotels, the hut conditions were clearly communicated and very easy to follow. Some suggestions would be to clarify the parking space because some of the parking spaces had signs for cars to be towed away. It would be great to informed the customers about the hidden gems along the path, such our waterfalls we found the information from one of the huts, and also the very last day of the trail seems to be redundant to the last three trails, and I would suggest to choose a new trail. I will definitely book my next travel experience with the company.

25 June 2026
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Reply from Bookatrekking.com

Hi Darko, thank you for sharing your thoughts and for choosing us for your family adventure around Hochkönig! We're glad the booking process and communication worked smoothly for you. Your feedback about parking signage and hidden gems like those waterfalls is really valuable, we'll definitely look at ways to highlight those spots better. It sounds like Day 4 felt a bit repetitive after the previous stages, we appreciate you pointing that out. We're thrilled you had a good experience overall and that the Arthurhaus and Erichhütte treated your family well. Looking forward to planning your next trek with you! - Bookatrekking.com

Rated 5 out of 5 stars

Great app

Great app, good information ahead of the actual track.

25 June 2026
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Reply from Bookatrekking.com

Thank you for your review! We're delighted to hear that the app and the pre-trip information helped you prepare for your adventure in Val di Fassa. Knowing you could set off with everything you needed is exactly what we aim for.

We hope you enjoyed every step of your time in the Dolomites.

See you on the trails!
–Bookatrekking.com

Rated 1 out of 5 stars

Have had a horrible experience dealing…

Have had a horrible experience dealing with this firm. I cancelled my two bookings on 1st of June and still not received refunds despite several phone calls and emails. The customer service experience is terrible. I have list 1170 euros now and I feel so bitter. Please don’t approach them as they are happy accepting your money but terrible at returning it if you cancel due to change in personal circumstances. Just awful!

24 June 2026
Unprompted review
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Reply from Bookatrekking.com

Thank you for your feedback. We are truly sorry for the frustration and inconvenience this situation has caused.

We can confirm that your refund was processed today. Depending on your bank, it may take a few business days before the funds appear in your account.

We sincerely apologize for the delay and appreciate your patience. We understand how disappointing this experience has been and hope this helps bring the matter to a close.

–Bookatrekking.com

Rated 4 out of 5 stars

Lake Garda medium loop

Very helpful in the booking process, but the final confirmation was very late. Beautyful area to hike in, stunning views. The last hotel we stayed in was close to the main road and far from any place to eat dinner, not what we needed after a long hike. Lack of dinner options was also the case for the second accomodation, but that was a lovely place to stay. We also loved Rifugio San Pietro. The tracks were mainly well kept, but there was a tree blocking the path the first day, and some parts were full of brambles and stinging nettles on both sides. There were also inconsistencies between the app and the road signs, a bit confusing. Since our hike was so "urban", we would have loved to have luggage transport. Otherwise it was a great experience!

24 June 2026
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Reply from Bookatrekking.com

Thank you for your detailed review! We're delighted to hear that you enjoyed the Lake Garda region and that places like Rifugio San Pietro helped make the trip memorable.

We also appreciate your constructive feedback regarding the accommodation locations, trail conditions, navigation, and luggage transport. Comments like these are invaluable, and we'll review them internally to see where we can further improve the experience for future hikers.

We're glad that, despite these points, you had a great trip overall. We hope to welcome you on another adventure soon!

See you on the trails!
–Bookatrekking.com

Rated 1 out of 5 stars

SNOW IN JUNE - BEWARE!!! not for beginners

My friend and I booked the BEGINNER KESCH TREK from June 21-23. This trek is described as "Gentle alpine trails for first-time multi-day hikers". We communicated with the company and they assured us that this trek was appropriate for experienced hikers seeking a first hut-to-hut experience. We ran into trouble on our very first day - soft, deep snow at high altitude prevented us from reaching our first hut, forcing us to cancel the entire trip. We got stuck several times into knee-deep snow in the T3 section of the hike and had to be rescued and guided back down to the Fluela pass by two hikers who were coming (sliding!) down the mountain. They advised us not to keep going as conditions were even worse ahead. The company never told us about possible deep snow. All of this could have been avoided as there are other approaches to the hut . The company did not refund us our trip and did not seem concerned about our ordeal. THIS IS NOT A HIKE FOR BEGINNERS. Be sure to seek advice from locals before hiking to understand conditions and possible alternative routes.

21 June 2026
Unprompted review
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Reply from Bookatrekking.com

Thank you for taking the time to share your experience. We are truly sorry to hear that the conditions on the trail prevented you from completing your trek. Your safety is always our highest priority, and we're glad you made the decision to turn back.

Mountain conditions, especially early in the season, can change rapidly, and it is not uncommon for significant snow to remain on higher sections of alpine trails well into June. While the Kesch Trek is indeed designed as a suitable first hut-to-hut hike under normal summer conditions, seasonal snow can temporarily increase the difficulty of certain sections.

We understand how disappointing it must have been to cancel your trek, and we appreciate you sharing your experience. We will continue reviewing how we communicate seasonal mountain conditions so hikers can make the most informed decision before setting out.

We wish you many safe adventures in the future.

–Bookatrekking.com

Rated 5 out of 5 stars

amazing trekking - will book again

amazing trekking, everything was taken care of. The app worked fantastic, also offline, for our route, to see the elevation, and for packing lists or other instruction. Will be booking through bookatrekking again!

24 June 2026
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Reply from Bookatrekking.com

Thank you for your fantastic review! We're delighted to hear that you could simply focus on enjoying the trek while everything else was taken care of. It's especially great to know that the app proved useful throughout the journey, both on and off the trail.

The fact that you'd choose to travel with us again is the biggest compliment we could receive. We look forward to helping you plan your next adventure!

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

I'd do it again

I'd do it again. Best vacation ever! User friendly, huts were great, no issues at all!

23 June 2026
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Reply from Bookatrekking.com

Thank you for your fantastic review! "I'd do it again" is about the best compliment we could ask for. We're delighted to hear that everything went smoothly and that you enjoyed both the huts and the overall experience.

Hopefully this was just the first of many trekking adventures to come!

See you on the trails!
–Bookatrekking.com

Rated 3 out of 5 stars

Alta via del Granito

We booked the Alta via del Granito as fit, experienced hikers. The description did not note the significant portions of areas where there were exposed sections and rock scrambling. This is a difficult hike which should only be attempted by people with alpine experience. Additionally, the hike is listed as in the Dolomites. On the first day of the trip the staff at the Refugio’s noted that the trek was not in the Dolomites region. This should be noted on the website explicitly. The Refugio’s were welcoming and comfortable. The Book a Trekking staff were responsive to queries.

19 June 2026
Unprompted review
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Reply from Bookatrekking.com

Thank you for your detailed feedback. We're pleased to hear that you enjoyed the hospitality of the rifugios and that our team was able to assist you whenever needed.

We also appreciate your comments regarding the route description and the information provided about the region. Feedback from experienced hikers like yourselves is particularly valuable, and we will review these points internally to ensure expectations are set as clearly as possible for future trekkers.

Thank you for taking the time to share your experience.

See you on the trails!
–Bookatrekking.com

Rated 4 out of 5 stars

Easy booking process

Easy booking process, trickier for harder groups - accommodation level varies wildly.

22 June 2026
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Reply from Bookatrekking.com

Thank you for your review! We're pleased to hear that you found the booking process straightforward.

We also appreciate your feedback regarding the accommodations. On many trekking routes, especially in remote mountain areas, accommodation options can vary significantly in character and comfort level. Thank you for sharing your experience, and we'll continue working to set clear expectations for future trekkers.

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

Picos de Europa 3-day hut to hut trek

Overall my husband and I had an amazing time on the 3-day Picos de Europa trek. Bookatrekking was easy to use, the app helped us pack the correct gear, and the navigation feature was pretty good. We had never hiked in this area so it was very helpful to have the hikes already planned and accommodations booked. The Refugio Urriellu was so charming and we met interesting people from all over, and the Fuente Dé hotel was gorgeous and the indulgence so welcome after a very hard day of hiking. It was only about 6 hours of hiking per day which was good pacing for us. My husband especially and I are fairly experienced hikers and even for us there is a section on the second day between the Refugio Urriellu and Fuente De that was very exposed and scary, we went in mid June and there was a significant amount of snow on trail still and requires micro spikes or crampons to go. The trek recommends taking the left hand trail instead of the steeper, but more commonly traveled right hand trail - the left hand trail is slightly more gradual but still very steep and exposed and requires careful footing and is slow going. It is worth mentioning that we were the only hikers who took the left hand trail while many were going up the right hand trail - it is not well marked so we had to check the navigation constantly and were often not sure we were on trail. I'm sure it is probably easier when there is no snow on trail later in season. Apart from the two hours spent on this small part of day 2, the trails were well marked and the views absolutely spectacular. We are so glad we did it and would highly recommend Bookatrekking and this particular hike for experienced hikers.

16 June 2026
Unprompted review
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Reply from Bookatrekking.com

Thank you for your detailed review! We're delighted to hear that you enjoyed the Picos de Europa and that the accommodations, app, and itinerary helped you make the most of the experience.

We also appreciate your thoughtful comments about the snowy section on day two. Early-season conditions in the mountains can sometimes make certain parts of a route more challenging than usual, and feedback like yours helps future hikers prepare accordingly.

It’s wonderful to hear that, despite that demanding section, the spectacular scenery, mountain huts, and overall experience made the trek such a memorable one.

See you on the trails!
–Bookatrekking.com

Rated 4 out of 5 stars

Friendly accommodations

Friendly accommodations

21 June 2026
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Reply from Bookatrekking.com

Thank you for your review! We're delighted to hear that you enjoyed the accommodations and the warm hospitality along the way. In the Julian Alps, a friendly welcome after a day on the trail can make all the difference.

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

The Dolomites were amazing

The Dolomites were amazing. Staying in rifugios was new to me. I wasn’t expecting so much comfort and history. The itinerary was perfect. We managed to experience so much over three days. The most magical hiking was actually on the final day, where we went through a high pass and down into Passo Gardena.

22 June 2026
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Reply from Bookatrekking.com

Thank you for your wonderful review! It’s great to hear that your first rifugio experience exceeded your expectations. The combination of mountain hospitality, history, and spectacular scenery is what makes hiking in the Dolomites so special.

We're especially happy to hear that the itinerary allowed you to make the most of your three days and that the final stage turned out to be such a highlight. Passo Gardena is a truly memorable place to end an adventure.

See you on the trails!
–Bookatrekking.com

Rated 3 out of 5 stars

We had a marvelous trip trekking in the…

We had a marvelous trip trekking in the Julian Alps. However our last day of trekking led us to the top of a ski lift to ride the gondola down. The gondola was closed and this created quite a struggle to try to figure out how we would get back to our hotel. We fortunately were able to locate cable car for 40 euro to take us down. We added an extra mile and a half to our trip. It is very important to list closing times of the gondolas in the app. The gondola closed at 3 and we weren’t aware of this.

Otherwise we had a lovely trip and the hut hosts were delightful.

21 June 2026
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Reply from Bookatrekking.com

Thank you for sharing your experience. We’re delighted to hear that you had such a wonderful time in the Julian Alps and enjoyed the hospitality of the hut hosts along the way.

We also appreciate you bringing the gondola issue to our attention. We understand how frustrating it must have been to discover the lift had already closed, especially at the end of a trekking day. This is valuable feedback, and we will review the information provided in the app to see how we can make this clearer for future hikers.

We're glad you were able to find an alternative way down and that, despite this setback, you still had a lovely trip overall.

See you on the trails!
–Bookatrekking.com

Rated 4 out of 5 stars

Alta Via del Granito

We really enjoyed the experience in the Dolomites, amazing views, the weather was very kind to us and the Rifugios were fantastic, especially the staff who looked after us!
We also enjoyed meeting all the fellow trekkers with there own stories to tell.
We found the route difficult but doable, although this was due to our lack of fitness.
We are already looking forward to trekking again and want to come back to Italy to see more of this wonderful country.

22 June 2026
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Reply from Bookatrekking.com

Thank you for your wonderful review! It’s great to hear that you enjoyed everything that makes a hut-to-hut trek in the Dolomites so special: spectacular views, welcoming rifugios, and meeting fellow hikers along the way.

The Alta Via del Granito can certainly be a challenge, which makes reaching the end all the more rewarding. We’re delighted that the experience has inspired you to return to Italy for more trekking adventures.

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

Very easy to navigate

Very easy to navigate. Great accomodation.

22 June 2026
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Reply from Bookatrekking.com

Thank you for your review! Great to hear that the navigation was straightforward and that you enjoyed the accommodations. That's exactly the kind of hassle-free experience we aim to provide.

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

The trekking.com is great for…

The trekking.com is great for communication through out the period from booking to returning from the trip and most important also teamed up with a great local company which is called Alpaca Expédition, over all superb, helping and responding to any reasonable request, So pleased for booking through this company and I have already recommended it to all my friends and would do to my Rambler group, the local company at my request organise my hôtel accommodation, tour of the city Cusco, hyking Rainbow mountain and Red valley, I must also mention during few days trekking Inca trail, the guides were very good, knowledgeable about history of Inca civilisation, the chef made very tasty meals every day, altogether excellent trip, thank you

20 June 2026
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Reply from Bookatrekking.com

Thank you so much for your wonderful review! We're delighted to hear that you felt well supported throughout the entire journey, from the first booking steps all the way through to your return home.

It's especially great to hear that Alpaca Expeditions and their team helped make your experience so memorable. We'll be sure to pass your kind words on to them. It sounds like your time in Peru was filled with incredible experiences both on and off the trail.

Thank you as well for recommending us to your friends and rambling group. That means a lot to us.

See you on the trails!
–Bookatrekking.com

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