Bookatrekking.com Reviews 

2,017
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless booking process and excellent communication, simplifying all arrangements. The comprehensive app is highly valued for its detailed navigation, preparation tools, and essential information. Many people enjoyed the stunning locations and beautiful scenery, describing the service and logistics as excellent. However, some customers noted occasional issues with the app's accuracy, finding navigation tools vague or inconsistent with real-world conditions. A few also felt some routes were more difficult than described, encountering unexpected terrain challenges or minor discrepancies with accommodation.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the booking process incredibly simple and... See more

Service

Clients share positive opinions on service, with many reviewers feeling well-prepared and supported,... See more

Location

Reviewers highlight positive aspects of location, with many finding the booking and locations great, and the... See more

Application

People report positive experiences with the app, finding it to be a key guide, very useful, and practical for... See more

Booking process

Reviewers mention positive feedback about the booking process, finding it incredibly simple and stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great app- including maps, preparation etc.; good response to Qs by email and by phone; all bookings were fine. Fantastic trip overall Areas for potential improvement....information on whether wate... See more

Company replied

Rated 4 out of 5 stars

The trek plan was great - taking in a wide variation in terrain and routes. The app was very comprehensive and useful. The food in the rifugios was mixed; evening meals were generally great, breakfast... See more

Company replied

Rated 4 out of 5 stars

The scenery was beautiful. Some of the refugi’s had challenging aspects- the soap containers to wash your hands ran out of soap, to few toliets (2 for 50 people in the morning isnt enough) Refugi del... See more

Company replied

Rated 4 out of 5 stars

We really enjoyed the experience in the Dolomites, amazing views, the weather was very kind to us and the Rifugios were fantastic, especially the staff who looked after us! We also enjoyed meeting... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Bookatrekking.com you’ll find the treks that will make your life unforgettable. Whether you want to discover the Inca Trail or climb the Kilimanjaro, Bookatrekking.com offers a wide and varied range of services. Here, no false promises are made, prices are transparent and every booking is confirmed immediately. Find, compare, book and trek.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,017)

625 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall we had a great time hiking Via…

Overall we had a great time hiking Via Alta 1 (4 days), and was made stress free with all the bookings being sorted and the useful app with we relied on for navigation. The views were stunning.

Enjoyed staying at the rifugios, although rifugio lagazuoi was frosty and charged us city tax which I was not expecting. Definitely bring ear plugs and sandals!

My only criticism would be the difficulty- we both are experienced hikers and marathon runners but we struggled with the first 2 days- 34km total with 2700 meters of elevation (and a good chunk down too). This meant we didn’t get as much time to sit and enjoy the environment rather race to get there for 6pm and crash after dinner.

29 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your detailed review, Alicia! We’re glad to hear that you had a great time on the Alta Via 1 and that the app and arranged bookings helped make the trip stress-free.

We also appreciate your feedback about the difficulty of the first stages. The Alta Via 1 can be demanding, especially in a shorter itinerary, and your comments help us communicate expectations more clearly to future trekkers. We’re happy that, despite the tough days, you enjoyed the rifugios and the stunning views along the way.

–Bookatrekking.com

Rated 4 out of 5 stars

The trek plan was great

The trek plan was great - taking in a wide variation in terrain and routes. The app was very comprehensive and useful. The food in the rifugios was mixed; evening meals were generally great, breakfasts and packed lunches were universally disappointing. While this isn’t a Bookatrekking responsibility, it should be made very clear.

28 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your thoughtful review! We're delighted to hear that you enjoyed the variety of the route and found the app useful throughout your trek.

We also appreciate your feedback about the meals in the rifugios. While the menus and meal quality are managed by each individual hut, your point about setting clearer expectations is well taken. We'll review how we present this information so hikers have a better idea of what to expect before they set off.

–Bookatrekking.com

Rated 5 out of 5 stars

Book a trekking provides a memorable experience…

Book a trekking provides a wonderful portal that focuses on critical information to trekkers that have chosen not to be in large guided groups . From a downloadable detailed itinerary to packing list to weather. I was a bit suspect when I first found the website as I had never heard of it before. However its legitimacy was evident as the trekking began. We met many other trekkers also using BAT who had similar itineraries. We developed friendships with about 15 other trekers. We were all disappointed to discover that we were split up into about 5-6 different huts on our last night. Ultimately we planned a little reunion dinner after returning to Chamonix. I will very likely use BAT in the future.

15 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Lori! So glad we could earn your trust and help you tackle the Tour du Mont Blanc independently. Meeting fellow trekkers along the way is one of the best parts of a self-guided adventure, and it sounds like you found a wonderful group to share those alpine passes and glacier views with. We know that final night can be tricky when huts fill up fast, but love that you all organized a reunion dinner back in Chamonix. That's the spirit of the trail right there! We'd be thrilled to help you plan your next trek. Safe travels, and hope to see you out there again soon. - Bookatrekking.com

Rated 5 out of 5 stars

Well organized trip

Well organized trip. The communication was good, the app for navigating was excellent.

28 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your kind review! We're delighted to hear that everything was well organized and that both our communication and the navigation app helped make your trip a smooth and enjoyable experience.

We hope to welcome you on another adventure soon!

See you on the trails!
–Bookatrekking.com

Rated 4 out of 5 stars

Very good experience

Very good experience. Two constructive feedback options. 1. At 50 years old and in good shape - day 1 and 3 were gruelling. Maybe a little shorter day would be better. 2. We had a group of 6 people. Non of us liked Rifugio Castiglioni Marmolada. Great adventure all around and app is excellent.

29 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your review! We're delighted to hear that you had such a great adventure and that the app helped you along the way.

We also appreciate your constructive feedback. We'll take another look at the pacing of the itinerary and consider whether shorter alternatives could be offered where possible. We also value your comments about Rifugio Castiglioni Marmolada and will take them into account when reviewing our accommodation partners.

We hope to welcome you back for another trekking adventure soon!

–Bookatrekking.com

Rated 5 out of 5 stars

I liked the most the weather forecast…

I liked the most the weather forecast for the tracking route!

27 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Masa and Zorana! So glad our weather forecasts helped you tackle the Brenta Piccola with confidence. Those exposed via ferrata sections between Rifugio Tuckett and the upper routes demand good conditions, so we know how crucial accurate forecasts are when you're up there. Sounds like you handled the spicy terrain like pros! Hope this wasn't your last adventure with us, we'd love to welcome you back for another challenging trek. - Bookatrekking.com

Rated 3 out of 5 stars

Overall

Overall, the application is really good, however there was one issue.
Application wasn't updated with the fact that the red trail between Bremer hutte and Insbrukker hutte was blocked at some point and we needed to return back about 10 minutes.

29 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for sharing your feedback, David. We're glad to hear the app worked well for you overall during your Stubai Höhenweg trek.

We're sorry you encountered that trail closure between Bremer Hütte and Innsbrucker Hütte. Alpine trail conditions can change unexpectedly due to rockfall, erosion or maintenance work, and local authorities sometimes close sections at short notice. While we do our best to keep the app updated with the latest information, temporary closures like this can occasionally slip through before we're notified. We appreciate you bringing this to our attention, as it helps us improve the experience for future hikers.

We wish you many safe adventures in the mountains ahead.

- Bookatrekking.com

Rated 4 out of 5 stars

As beautiful and wonderful as you can imagine

The trek was absolutely wonderful and all went very smoothly. The bookings and organisation was flawless and we had an incredible experience.
Possible improvements: the hikes are explained rather generally and it does not really tell you what you can expect. In general yes, but they all sound rather scenic and do not give you a feeling how tough or difficult they can be.
The written explanation should be used to prepare you for this rather than giving you a bloomy picture of nice hikes and nature.
Some hikes were officially more difficult than mentioned in the app/description. We managed well but maybe it could be tricky for others. And some were more a nice walk rather than a hike while there were alternatives possible locally which we would have preferred to do.

21 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your thoughtful review! We're delighted to hear that you had such a wonderful experience and that everything from the bookings to the organization went smoothly.

We also appreciate your constructive feedback. Striking the right balance between describing the beauty of a route and clearly setting expectations about its difficulty is something we continuously work on. Your comments are valuable and will help us further refine our route descriptions so hikers are better prepared for what lies ahead, while still highlighting the special character of each stage.

Thank you for sharing your experience, and we hope to welcome you on another adventure soon.

–Bookatrekking.com

Rated 4 out of 5 stars

Seamless booking, tough hike

The booking was seamless, and I appreciated all the information the app provided. My only complaint is that this hike is advertised as a "level above beginner." This hike was very strenuous those first two days, a great challnege but definitely people do need to prepare well. There was a point where it would've helped to bring something to attach to the metal cables we ran into on day two.

15 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your thoughtful review! We're delighted to hear that the booking process and the app helped you prepare for your adventure.

We also appreciate your feedback about the difficulty of the route. We'll review how this trek is described to ensure hikers have the right expectations before setting out. Regarding the fixed cables, these are there to provide extra support on more exposed sections and are not intended as via ferrata routes. However, we understand why you would have felt more comfortable with additional equipment in that section.

Thank you for sharing your experience, and we're glad you were able to complete what sounds like a rewarding challenge.

–Bookatrekking.com

Rated 4 out of 5 stars

Bookatrekking is an incredibly reliable…

Bookatrekking is an incredibly reliable hike provider. We chose to go on a 10-day hut-to-hut Tour du Mont Blanc and had all breakfasts and dinners included. They booked and took care of everything for us (except flights), which was a big relief. The app worked almost perfectly for navigation (maps, shortcuts, incline, decline) and most features are available offline which was extra useful.
Why not 5 stars:
Some of the huts were wrongly marked as private homes and on day 9 we barged into someone’s private property (most of the time it was easy to find the right property however this one had the wrong address down, no phone number and wrong in-app marking), one of the huts made us pay for a 14-litre shower despite it supposedly being included and - in the same hut- we slept in a room that resembled a concentration camp rather than a refuge.
I will say, the minor issues while annoying, did not taint the overall experience, I have had a great time and would probably book with them again and maybe even recommend it to a friend!

20 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your detailed and balanced review! We're delighted to hear that you enjoyed your Tour du Mont Blanc and that our team and app helped make the logistics of such a classic trek as smooth as possible.

We also appreciate you highlighting the issues you encountered. We'll review the accommodation location for day 9 to make sure the information in the app is accurate, and we'll follow up with the hut regarding the shower charge. We value this kind of feedback, as it helps us improve the experience for future trekkers.

It means a lot to hear that, despite these setbacks, you still had a fantastic trip and would consider traveling with us again. We hope to welcome you on another adventure soon!

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

The trek was beautiful

The trek was beautiful, the huts comfortable, and the food excellent. book atracking.com made it all very easy. The navigation tools through the app were very helpful.

The only suggestion we have is to stop at Rifugio San Marco for lunch on the first day. And don’t miss the waterfall on the second day!

20 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thanks for the insider tips, RD! We're thrilled the Marmotta delivered on all fronts. Rifugio San Marco for lunch on day one is a brilliant shout, and that waterfall between Galassi and Chiggiato really is a highlight people shouldn't rush past. Glad our app kept you on track through those remote valleys. This trek doesn't get the attention it deserves, so we're chuffed you had such a great experience. Hope to help you discover another hidden gem soon! - Bookatrekking.com

Rated 5 out of 5 stars

Topnotch experience

We thoroughly enjoyed our trek. All of the Rifugio arrangements were fantastic, and the navigation portion of your app kept us on track and getting everywhere we needed to go. The mountains were spectacular and best of all the people (many of whom also used bookatrekking.com) we met along the way were so enjoyable and make the entire experience that much better. We always know that anyone who is a hiker/trekker must be good solid people, but to experience that with all the international flavor of the people was a special and new experience for us. Thank you very much for all you did to ensure our trek was the best it could be.

19 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Tom, we're so glad the Southern Alta Via 1 lived up to expectations! That stretch from Cortina down to Agordo really does offer a perfect mix of iconic spots like Cinque Torri and the Lagazuoi tunnels, plus quieter gems like Rifugio Tissi and the descent through Malga Calleda. And you're absolutely right about the people you meet on these trails, there's something special about the camaraderie that forms between trekkers from all corners of the world. Sounds like you experienced the Dolomites at their very best. We'd love to welcome you back for another adventure in the mountains, Tom!

- Bookatrekking.com

Rated 5 out of 5 stars

The AV1 South was an amazing experience…

The AV1 South was an amazing experience with dramatic scenery, and interesting encounters with people on the trail and at the rifugios from all over the world who were attempting the same physical challenge. The trail is marked with both the red and white blazes and trail numbers. The blazes are sometimes hard to follow across some areas as they are faint or far apart. The provided GPS worked very well, but also being familiar with the trail numbers beforehand would be a definite advantage.

17 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your wonderful review! We're so pleased to hear that you enjoyed the spectacular scenery of the AV1 South and the camaraderie that comes with sharing the trail and the rifugios with hikers from around the world.

We also appreciate your practical feedback about the trail markings. While the GPS is there to provide extra confidence when the blazes are less obvious, your suggestion about becoming familiar with the trail numbers beforehand is a great tip for future hikers.

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

Great way to travel …

Very convenient to have the bookings made for me on set routes.the old youth hostel style accommodation was great for meeting similar minded new people

21 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Great to hear the Klausner Hütte and Schutzhaus Latzfonser Kreuz gave you that classic mountain hut vibe! Those shared evenings with fellow trekkers over dinner are half the magic of a hut-to-hut trip, and we're glad the Sarntal Alps delivered exactly that. Sounds like you made some good connections up there. Hope to see you on the trails again! - Bookatrekking.com

Rated 5 out of 5 stars

Unforgettable experience

Unforgettable experience! We went in June 2026 and weather is perfect. Views of the mountain range with glaciers is spectacular! Quite hot but tolerable. We did half of TMB from Chamonix to Courmayeur. Everything went smoothly from transport to accomodations(hut). Overall great experience!

26 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Alvin, what a joy to hear you had such a spectacular time on the western half of the TMB! June really is ideal for that stretch from Chamonix through the Col de la Croix du Bonhomme and over to Courmayeur, those glacier views from the Italian side are absolutely stunning. We're thrilled everything flowed smoothly with your transport and huts, that's exactly what we aim for. Hope to see you back in the Alps for another trek, Alvin! - Bookatrekking.com

Rated 5 out of 5 stars

Family trekking - good experience

The booking experience was really good from the very beginning until the end. The communication from the company was clear and delivered within 24 hours. The trails, the hotels, the hut conditions were clearly communicated and very easy to follow. Some suggestions would be to clarify the parking space because some of the parking spaces had signs for cars to be towed away. It would be great to informed the customers about the hidden gems along the path, such our waterfalls we found the information from one of the huts, and also the very last day of the trail seems to be redundant to the last three trails, and I would suggest to choose a new trail. I will definitely book my next travel experience with the company.

25 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Darko, thank you for sharing your thoughts and for choosing us for your family adventure around Hochkönig! We're glad the booking process and communication worked smoothly for you. Your feedback about parking signage and hidden gems like those waterfalls is really valuable, we'll definitely look at ways to highlight those spots better. It sounds like Day 4 felt a bit repetitive after the previous stages, we appreciate you pointing that out. We're thrilled you had a good experience overall and that the Arthurhaus and Erichhütte treated your family well. Looking forward to planning your next trek with you! - Bookatrekking.com

Rated 5 out of 5 stars

Great app

Great app, good information ahead of the actual track.

25 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your review! We're delighted to hear that the app and the pre-trip information helped you prepare for your adventure in Val di Fassa. Knowing you could set off with everything you needed is exactly what we aim for.

We hope you enjoyed every step of your time in the Dolomites.

See you on the trails!
–Bookatrekking.com

Rated 1 out of 5 stars

Have had a horrible experience dealing…

Have had a horrible experience dealing with this firm. I cancelled my two bookings on 1st of June and still not received refunds despite several phone calls and emails. The customer service experience is terrible. I have list 1170 euros now and I feel so bitter. Please don’t approach them as they are happy accepting your money but terrible at returning it if you cancel due to change in personal circumstances. Just awful!

24 June 2026
Unprompted review
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your feedback. We are truly sorry for the frustration and inconvenience this situation has caused.

We can confirm that your refund was processed today. Depending on your bank, it may take a few business days before the funds appear in your account.

We sincerely apologize for the delay and appreciate your patience. We understand how disappointing this experience has been and hope this helps bring the matter to a close.

–Bookatrekking.com

Rated 4 out of 5 stars

Lake Garda medium loop

Very helpful in the booking process, but the final confirmation was very late. Beautyful area to hike in, stunning views. The last hotel we stayed in was close to the main road and far from any place to eat dinner, not what we needed after a long hike. Lack of dinner options was also the case for the second accomodation, but that was a lovely place to stay. We also loved Rifugio San Pietro. The tracks were mainly well kept, but there was a tree blocking the path the first day, and some parts were full of brambles and stinging nettles on both sides. There were also inconsistencies between the app and the road signs, a bit confusing. Since our hike was so "urban", we would have loved to have luggage transport. Otherwise it was a great experience!

24 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your detailed review! We're delighted to hear that you enjoyed the Lake Garda region and that places like Rifugio San Pietro helped make the trip memorable.

We also appreciate your constructive feedback regarding the accommodation locations, trail conditions, navigation, and luggage transport. Comments like these are invaluable, and we'll review them internally to see where we can further improve the experience for future hikers.

We're glad that, despite these points, you had a great trip overall. We hope to welcome you on another adventure soon!

See you on the trails!
–Bookatrekking.com

Rated 1 out of 5 stars

SNOW IN JUNE - BEWARE!!! not for beginners

My friend and I booked the BEGINNER KESCH TREK from June 21-23. This trek is described as "Gentle alpine trails for first-time multi-day hikers". We communicated with the company and they assured us that this trek was appropriate for experienced hikers seeking a first hut-to-hut experience. We ran into trouble on our very first day - soft, deep snow at high altitude prevented us from reaching our first hut, forcing us to cancel the entire trip. We got stuck several times into knee-deep snow in the T3 section of the hike and had to be rescued and guided back down to the Fluela pass by two hikers who were coming (sliding!) down the mountain. They advised us not to keep going as conditions were even worse ahead. The company never told us about possible deep snow. All of this could have been avoided as there are other approaches to the hut . The company did not refund us our trip and did not seem concerned about our ordeal. THIS IS NOT A HIKE FOR BEGINNERS. Be sure to seek advice from locals before hiking to understand conditions and possible alternative routes.

21 June 2026
Unprompted review
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for taking the time to share your experience. We are truly sorry to hear that the conditions on the trail prevented you from completing your trek. Your safety is always our highest priority, and we're glad you made the decision to turn back.

Mountain conditions, especially early in the season, can change rapidly, and it is not uncommon for significant snow to remain on higher sections of alpine trails well into June. While the Kesch Trek is indeed designed as a suitable first hut-to-hut hike under normal summer conditions, seasonal snow can temporarily increase the difficulty of certain sections.

We understand how disappointing it must have been to cancel your trek, and we appreciate you sharing your experience. We will continue reviewing how we communicate seasonal mountain conditions so hikers can make the most informed decision before setting out.

We wish you many safe adventures in the future.

–Bookatrekking.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look