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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the professionalism and friendliness of the staff, often highlighting their efficiency and helpfulness. Many found the service to be effective in connecting them with skilled tradespeople who delivered quality work, often at a fair price. Reviewers frequently mentioned that the tradespeople were punctual, tidy, and communicative, providing sensible solutions and going above and beyond expectations. However, some people were dissatisfied with the payment process, reporting issues with billing, concerns regarding service delivery, and difficulties in contacting the company for resolutions. There were also concerns about the value for money, with some customers feeling that the service did not deliver the expected leads or results after paying significant upfront fees.

What people talk about most

Service

People report ambiguous experiences with service. Many customers express significant disappointment, citing a... See more

Staff

Customers consistently note positive experiences with staff, often praising their helpfulness, efficiency,... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting very reasonable and fair prices for... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report that once payment is secured,... See more

Customer communications

Users describe ambiguous interactions with contact. While some reviewers report positive experiences, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Step up joinery were great building and altering breakfast bar to fit where I wanted it placed. Can't fault his joinery skills, very professional, polite and hard working. Will use again. Highly recom... See more

Company replied

Rated 5 out of 5 stars

We had a front garden wall that needed rebuilding due to the footings being done wrongly by a previous builder. Used this service and was given a few quotes, chose AJ Builders who came out explained w... See more

Rated 5 out of 5 stars

"Working with Book A Builder has been a fantastic experience. From day one, they were open, collaborative, and took the time to listen to our partnership ideas. I thoroughly believe this has created t... See more

Company replied

Rated 5 out of 5 stars

An amazing experience using Jack, he was friendly, tidy, knowledgeable and took his time to ensure the work looked perfect. He didn’t rush to get to the next job and took care of our materials to ensu... See more

Company replied


3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good leads

Still really happy with the service I am being provided from Book a builder They have connected me with genuine customers proper good quality leads

21 October 2025
Unprompted review
Rated 5 out of 5 stars

MIPA joinery

Very helpful. Adapted quickly to change of date and made a big effort to be able to do the job within a tight deadline caused by other tradesmen. Excellent joinery skills and very friendly.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Garden path renewed

Quality of the work was very good. Gary always discussed the different stages of the work with us before starting, and he always cleaned up and left the garden tidy at the end of the day. His timekeeping took a bit of getting used to, some days he couldn't start until 12 but he always stayed late to put in a full day's work. We are very happy with our new path!

12 July 2025
Unprompted review
Rated 4 out of 5 stars

Simple and easy from start to finish... Ben G

Simple and easy process from start to finish. From the original job posting to gathering quotes, I was impressed at the quick turnaround. You are safe in the knowledge, the chosen trades are trustworthy and pre approved before they come out to your property.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Bathroom refurbished

Five star builders Ltd helped me to refurbish my bathroom. I am very happy with the job done. The worker was skilled in putting tiles and all the plumbing.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam bandits

Do not use this company I was with them 2yrs in that time I never had one job come in when I joined unknown to me I was on a automatic renewal and could not get out of the contract unless on time of joining I should of opted out of the automatic renewal so I had to give 12 months notice so they had the power to take the amount of my debit card even though I asked them not to and my bank couldn’t stop the transaction anyway I have now cancelled down my membership thus company is a total scam

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Satisfied customer

The job was to remove a double oven within a unit and replace it with a small free standing fridge/freezer. Was done to my satisfaction. They arrived when they said they would and did the job. Nuff said.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

5☆ service!

The joiner went above and beyond to help my elderly relatives. Even went to purchase new door as they had bought wrong size. Excellent customer service

14 November 2025
Unprompted review
Rated 1 out of 5 stars

The service follows a familiar pattern


The service follows a familiar pattern: an extensive sales pitch with unrealistic promises, followed by payment and minimal delivery. In return, I received only a handful of poor-quality leads, none of which were relevant to my specific trade or geographic area. Overall, it was a complete waste of money, and I would not recommend this service to anyone. I strongly advise others to avoid it.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE SCAM DO NOT USE THIS COMPANY

ABSOLUTE SCAM DO NOT USE THIS COMPANY! They get you to sign up with the promise of regular leads. We signed up over a month ago and have not had 1 job come through. They are extremely helpful on the phone pre sale, then once they have your money they couldn’t care less. We have been absolutely robbed.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Needed help to repair or replace b

Needed help to repair/ replacement of bathroom extractor fan. Job done sameday and more than happy with the price. Will have no problem in recommending this company it worked for me. 10 out of 10

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Not a good company so far

Not a good company so far
Signed up a couple of weeks ago after they were constantly calling with a promise of leads.
Now no leads, no support, no way of getting hold of them

9 December 2025
Unprompted review

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