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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the professionalism and friendliness of the staff, often highlighting their efficiency and helpfulness. Many found the service to be effective in connecting them with skilled tradespeople who delivered quality work, often at a fair price. Reviewers frequently mentioned that the tradespeople were punctual, tidy, and communicative, providing sensible solutions and going above and beyond expectations. However, some people were dissatisfied with the payment process, reporting issues with billing, concerns regarding service delivery, and difficulties in contacting the company for resolutions. There were also concerns about the value for money, with some customers feeling that the service did not deliver the expected leads or results after paying significant upfront fees.

What people talk about most

Service

People report ambiguous experiences with service. Many customers express significant disappointment, citing a... See more

Staff

Customers consistently note positive experiences with staff, often praising their helpfulness, efficiency,... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting very reasonable and fair prices for... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report that once payment is secured,... See more

Customer communications

Users describe ambiguous interactions with contact. While some reviewers report positive experiences, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Step up joinery were great building and altering breakfast bar to fit where I wanted it placed. Can't fault his joinery skills, very professional, polite and hard working. Will use again. Highly recom... See more

Company replied

Rated 5 out of 5 stars

We had a front garden wall that needed rebuilding due to the footings being done wrongly by a previous builder. Used this service and was given a few quotes, chose AJ Builders who came out explained w... See more

Rated 5 out of 5 stars

"Working with Book A Builder has been a fantastic experience. From day one, they were open, collaborative, and took the time to listen to our partnership ideas. I thoroughly believe this has created t... See more

Company replied

Rated 5 out of 5 stars

An amazing experience using Jack, he was friendly, tidy, knowledgeable and took his time to ensure the work looked perfect. He didn’t rush to get to the next job and took care of our materials to ensu... See more

Company replied


3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would highly recommend messer…

I would highly recommend messer brothers building work . I couldn't afford his quote so he passed my details onto another company for me . Which to me in my point of view is bloody decent of them. If I need them again I will contact them

17 April 2025
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

NO WORK ...loss of money

NO WORK ...loss of money

14 April 2025
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

We are very sorry to hear that you are unsatisfied with our services. Could you kindly contact us so we may assist with the account.

Many thanks.

Rated 1 out of 5 stars

TRADERS REVIEW

Absolutely garbage leads for carpets & flooring, I’ve had about 7 leads in roughly a year. Luckily I didn’t buy a membership and I only signed up due to a staff member calling me and saying there were a few jobs in my area and he would sign me up free of charge. For the first few weeks they were hounding me to sign up to a paying membership and due to the very few leads on there I declined. THERE ARE MUCH BETTER WAYS OUT THERE TO GET LEADS FOR YOUR MONEY! Recommend trying a free membership first.

9 April 2025
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. At Book A Builder UK, we’re committed to ensuring every user has a positive experience, and we take feedback like yours very seriously. Please contact our support team at via our website, so we can address your concerns promptly and work towards resolving the issue. Your satisfaction is important to us, and we’re here to make things right.

Rated 5 out of 5 stars

Quick and reliable service

17 January 2025
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!

Rated 5 out of 5 stars

Good price and job completed quickly…

Good price and job completed quickly and efficiently

23 March 2025
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!

Rated 4 out of 5 stars

Bookabuilderuk provided a reliable and…

Bookabuilderuk provided a reliable and efficient service. Jobs were completed promptly with great attention to detail and professionalism. Communication was friendly and helpful throughout. While there were minor issues, they quickly resolved them without hassle. A tidy and well-done finish left me impressed. I'd definitely recommend them to others and consider using them again in the future!

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Roland Puci

I posted a job on Bookabuilder uk (Job #171440) and was pleasantly surprised by the quick responses I received. Roland Puci was the first person to visit and said he can start straight away so we said go ahead. The work started ok but the job required fitting a door frame and door. The door was fitted upside down. The architrave was the wrong way round. There were gaps that were not filled or partially filled. The door latch was not cut into the frame so the door didn’t open or close properly etc. I paid for a skip that was never delivered. I made the last payment and he never came back to finish the job. He looks the part but he doesn’t have any skill to finish a job and he runs away with the money as soon as he can. I’ve had to pay a real tradesperson to rip out the door and frame and start again. I’ve been foolish, don’t employ this man or you will regret it.

19 March 2025
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. At Book A Builder UK, we’re committed to ensuring every user has a positive experience, and we take feedback like yours very seriously. Please contact our support team at via our website, so we can address your concerns promptly and work towards resolving the issue. Your satisfaction is important to us, and we’re here to make things right.

Rated 5 out of 5 stars

Drop kerb installed on driveway service…

Excellent service simple to use…I used bookabuilder.com to find post a job for a drop kerb I found the right guys to do the job within 2 days and the job was completed on the same week by Reinforce Utilities (South Wales) Ltd will definitely use again and highly recommend them

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Great company!

Great company!

Work was done efficiently and quickly, even returned to fix a light switch that wasn’t working! Would book again!

22 March 2025
Unprompted review
Rated 4 out of 5 stars

Looking forward to getting a ton of leads!

We had hey Rocky start with Book a Builder in the beginning but they were keen to help us and spent a lot of time on our account making sure that we could get the maximum leads and in my opinion it is better to go to for the full corporate account as we did in the end - and go for that straight away we have upgraded and we are looking forward to getting some real building jobs now and getting things moving .

Thank you, Book a Builder for endeavouring to help us

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Great work, professional worker.

I highly recommend DBD home improvements. After they replaced a very old and damaged fence for me about 4yrs ago, I recently returned to them to do a similar job. This is a small firm and the Director, who also does the majority of the work, will always go the 'extra mile' to ensure satisfaction. He cares about his customers and his charges are very reasonable.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Very Responsive

Engineer called me within minutes of posting the job online, and attended site the same day to investigate the issue. Very pleasant and knowledgeable

3 March 2025
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!

Rated 5 out of 5 stars

Ethan (EGH Services)

Ethan (EGH Services) did a great job. Very pleasant and professional - nothing was too much trouble, so have no hesitation in recommending him.

3 March 2025
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!

Rated 5 out of 5 stars

Good

Very good company for find jobs for your company

19 March 2025
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

Thank you so much for taking the time to share your experience with Book A Builder UK! We're thrilled to hear that you're happy with our service. Your feedback means the world to us and motivates us to keep providing an excellent service. If you ever need any assistance in the future, don't hesitate to reach out – we're always here to help!

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