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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its exceptional quality and how perfectly it captures the essence of their beloved pets. Many people appreciate the staff's patience and willingness to incorporate feedback, ensuring the final artwork meets their expectations. The overall service and user experience are frequently described as seamless and professional, with efficient communication throughout the process. However, some customers were dissatisfied with the shipping, noting that the packaging was insufficient and led to concerns about potential damage. A few other people also felt that the artwork did not meet their expectations regarding its artistic nature or originality, and they were disappointed when certain details from the original photos were carried over into the final product.

What people talk about most

Product

Users describe positive interactions with product, often expressing delight with the final artwork. Many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the stunning and professional... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, artistry, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service and product! I lost my fur baby 3 years ago and it literally broke me into pieces. I am slowly coming back around and needed a visual reminder of his loving face and dreamy... See more

Rated 5 out of 5 stars

We had a portrait made of our beloved dog who recently passed, and it turned out absolutely perfect. The team was incredibly easy to work with—kind, responsive, and attentive to even our smallest requ... See more

Rated 5 out of 5 stars

Shopping around, I found the Bondel website and liked the artwork and reasonable price, We decided to have our three Siberian Husky girls portrayed and there were a total of 5 revisions. We wanted eve... See more

Rated 5 out of 5 stars

Thrilled with my portrait! I sent in several pictures depicting my pup in different positions and with different facial expressions. I also provided a picture of the intended wall in my livin... See more


Company details

  1. Portrait Studio
  2. Art Supply Store

Written by the company

Art that makes you smile. Hand-drawn pet portraits made with love and care. The most exceptional customer care you'll ever find.


Contact info

4.8

Excellent

TrustScore 5 out of 5

241 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Birthday Gift

I love it very much, love the color choices. My wife love her birthday gift. I’m impress how it was done. The artist very professional and shock how good the portrait art work. I will order more art work in the future, love it.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

My dog is nearly fourteen years old

My dog is nearly fourteen years old, and she is that one.
The absolute love of my life and i've been lucky enough to work from home.The entire time I have had her, so we are in separable
I recognize that the end is somewhat near, and I just I fell in love with this idea and i'm thrilled to have my sweetheart's portrait forever

20 June 2025
Unprompted review
Rated 5 out of 5 stars

My portrait was absolute PERFECTION

My portrait was absolute PERFECTION! I asked for certain corrections to the photo I submitted, and they nailed it! I've already recommended this company to everyone who has seen my portrait since receiving it. Great job!

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Beautiful art work and the portrait looks just like my fur babies. Couldn't have asked for anything better.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful work!

Beautiful work!
Very proffesionals.
Planning to order portraits for my other dogs.
Thank you!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Very special

Love my pet portrait so much. My pup has passed on recently and this portrait means a lot to me. They captured his spirit and joined him with my kitties again in perfect likeness. Thank you for the memory.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

5 dogs one beautiful picture

5 dogs one beautiful picture. The results were amazing. I asked for a couple of changes from the original, and it came out perfect. They were more than happy to get it right. I would recommend this company to everyone. I cant wait till try them again.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

They did an absolutely amazing job…

They did an absolutely amazing job bringing my babies to life in these beautiful portraits. I could not be more happy with the results and working with them through edits was very professional and they made sure I was 100 percent happy with the proofs before printing.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I adore my Loki art!

Andrew was tireless in ensuring the portrait met my requirements. The result is a perfect, stunning piece of art. I opted for the biggest size (60x40). My dog now smiles at everyone who walks in the door; you cannot miss this beautiful piece of art!

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful portrait

I am super happy with the final result. The communication was pretty easy, the team was very responsive, and the picture arrived on time. Thank you very much.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Bondel created an absolutely stunning…

Bondel created an absolutely stunning portrait of my beloved dog, Loki. Losing Loki left a huge emptiness in our hearts and home, but this incredible piece truly captured his gentle, kind, and caring gaze—the very look he gave us every single day. The size and quality of the artwork beautifully fills the room, making it feel as though Loki is still here, lovingly watching over us. Thank you so much, Bondel, for this precious and heartfelt tribute.

2 June 2025
Unprompted review

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