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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its exceptional quality and how perfectly it captures the essence of their beloved pets. Many people appreciate the staff's patience and willingness to incorporate feedback, ensuring the final artwork meets their expectations. The overall service and user experience are frequently described as seamless and professional, with efficient communication throughout the process. However, some customers were dissatisfied with the shipping, noting that the packaging was insufficient and led to concerns about potential damage. A few other people also felt that the artwork did not meet their expectations regarding its artistic nature or originality, and they were disappointed when certain details from the original photos were carried over into the final product.

What people talk about most

Product

Users describe positive interactions with product, often expressing delight with the final artwork. Many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the stunning and professional... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, artistry, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service and product! I lost my fur baby 3 years ago and it literally broke me into pieces. I am slowly coming back around and needed a visual reminder of his loving face and dreamy... See more

Rated 5 out of 5 stars

We had a portrait made of our beloved dog who recently passed, and it turned out absolutely perfect. The team was incredibly easy to work with—kind, responsive, and attentive to even our smallest requ... See more

Rated 5 out of 5 stars

Shopping around, I found the Bondel website and liked the artwork and reasonable price, We decided to have our three Siberian Husky girls portrayed and there were a total of 5 revisions. We wanted eve... See more

Rated 5 out of 5 stars

Thrilled with my portrait! I sent in several pictures depicting my pup in different positions and with different facial expressions. I also provided a picture of the intended wall in my livin... See more


Company details

  1. Portrait Studio
  2. Art Supply Store

Written by the company

Art that makes you smile. Hand-drawn pet portraits made with love and care. The most exceptional customer care you'll ever find.


Contact info

4.8

Excellent

TrustScore 5 out of 5

240 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great company to work with

Great company to work with. They went above and beyond to make sure I was satisfied with the final product. I purchased two portraits and I cannot stop staring at them. Absolutely gorgeous!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

We have purchased 2 portraits

We have purchased 2 portraits. This is a great way to hold pets close to your heart that have passed away! We love both! Cookie was 16 and currently Mollie is 3. Working with Bondel was a very smooth process. Thank you Bondel Co!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and portrait of my boys!

I cannot thank you enough for such a wonderful experience and portrait of my boys! Andrew and team nailed the color background I was looking for and the changes requested were perfect! I will definitely be having more portraits made! No doubt I chose the right photo to use and the right team to capture those cherished memories. Welcome home Buster and Mojo.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I cannot thank Bondel enough for the beautiful portrait of our beloved dog who recently passed away. Losing her was incredibly difficult, but this portrait truly brought comfort to our family. It perfectly captured her gentle expression and spirit.
They were incredibly responsive and throughout the entire process and the turnaround time was fast, and the quality exceeded our expectations.
This portrait is more than just artwork—it’s a cherished memory we’ll have forever. I highly recommend this Bondel to anyone looking for a meaningful, personalized tribute to a beloved pet.

5 July 2025
Unprompted review
Rated 2 out of 5 stars

Know this before you order...

Know this before you order....

First thing to know is that they're not actually creating an original image based off the pic you send in. They're running your photo through a computer program, and what you get will be exactly what you send in, only made to look like an original painting. Why they ask for additional photos of your pet to assist in their creation process is beyond us, as none were used for anything.

We went through four revisions with 'Andrew' and eventually got something we were satisfied with. Some of the original instructions were ignored, and others weren't really done like we had intended. For example, when we didn't like how the original version looked with the button/latch on our dog's collar, we asked for that to be removed and just have the collar extended all the way around. They deleted the button/latch but didn't extend the collar, so there was just a gap where her collar stopped in the middle of her neck. Also, there were aspects, like a reflection from a light fixture in our dog's eyes that we would've expected to either not be brought into the first version or then removed when they noticed it was that were still there until we asked for it to be removed. Same with a glare around her lip that they actually made look like another row of teeth. Also, a slight glare on her black nose was made to look like there was a dark gray smudge there. Lots of suggestions needed to be provided to 'make her eyes brown', 'give her tongue some pink color', etc.

There were also often many days between communication and then versions, so a present intended to be a June birthday/Father's Day present wasn't actually approved and received until early July.

Overall, I guess we're satisfied with the final product, because for the price, it was much more reasonable than other options. And honestly, the back and forth got to be so tiring, and you have to pay in advance, so we really just wanted to be done with the process.

We also knew going in what others had said...black dogs just don't look as good in this kind of art as there's less definition in their faces. And we tend to agree. Also, the glare on the canvas isn't great, so if you put it anywhere near where you'll have direct light, prepare for there to be quite a glare.

Would we do it again for this price? Maybe...but we probably would've checked even more options first and/or looked at someone on Etsy to make a truly original image of our dog even if it were more expensive.

**Adding on after seeing the reply from Victor...I'm sorry, but comparing the original photo to the four proofs, you can't convince me this is an original work of art. Sure, perhaps the 'artist' is outlining or drawing over the photo, but side by side, it's the same thing. And if it is an actual original, there's no way flaws from the photo should be carried over into a proof that's sent to a customer. That's just sloppy and unprofessional.**

30 June 2025
Unprompted review
Bondel logo

Reply from Bondel

Hey Mike,
I'm Victor, founder of Bondel. I really appreciate you taking the time to share such detailed feedback, and I’m genuinely sorry to hear your experience wasn’t smoother.

Just to clear something up, since it’s important to us, every portrait is 100% hand-drawn by a real artist. No filters, no AI, no shortcuts. That’s also why we ask for extra photos; they help us capture those subtle details that make each piece feel alive.

I totally get how back-and-forths and delays can be frustrating, especially when the gift is for someone you love. That’s not the experience we want for anyone.

If you’re open to it, we’d love to take a closer look and understand what went wrong. Just email us at hello@bondel.co with your order number, and we’ll do our best to make it right. Even if a redo isn’t possible at this stage, we’ll always try to leave things on a good note.

Thanks again for your honesty.
Victor
Founder, Bondel

Rated 5 out of 5 stars

Perfect portrait

We had a portrait made of our beloved dog who recently passed, and it turned out absolutely perfect. The team was incredibly easy to work with—kind, responsive, and attentive to even our smallest requests. They took our feedback into consideration and made sure every detail was just right. We’re so grateful for the care they put into this piece, and we couldn’t be happier with the final result. It’s a beautiful tribute that means so much to us. Thank you!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

From the prof to the finished product

From the proof to the finished product, Bondel made sure I was going to be happy. The entire process was friendly and fast. They did a wonderful job bringing my dog from the phone to the wall. Very pleased.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

I think the artist did a great job with…

I think the artist did a great job with the pictures we provided in capturing a great look of all the animals. I think the prints themselves being on canvas and the quality was exceptional. I asked for a few changes to be made and that was done quickly and any questions I had was always answered quickly as well. Probably the one thing I would say they might want to do better in the future is to advise the customers on the sizes of the photos. If you have a very large photo it looks great on a very large wall. But if your walls are not that tall, they could maybe provide a little bit of guidance on getting smaller prints. I was hoping to put say all the prints on one wall but because I ordered two large of sizes I have to now spread them out throughout the house. They're still awesome and I take full blame for the size I ordered, but a little more guidance would have been helpful on the print size. Thank you again!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

I ended up doing 5 different pieces

I ended up doing 5 different pieces. The first was my dog a doodle named Chipper. I was totaled happy. Then I did my Son's doodle. We were both blown away. We had a picture of both dogs together and I did it. Each time I had a ball communicating with Andrew as he relayed my wishes to his team. Had another of Chipper. Then I had a lady that had a picture of her dog that was only a 9-year-old picture that only showed the head and face of him. I got with Andrew and asked if he could just take the dog's head and put it on the dog. Long story Andrew and team took the head and put it on the body and we continued for a couple more days, and the dogs picture came to life. We continued and fine turned it until it was amazing what they created. I got the canvas this week and I gave it to her the next day. I wish I could show the pictures we took. She was so surprised and overjoyed. If you have a pet, you want something special of try Andrew and team you won't be disappointed.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Our hearts overflow with love

Our hearts overflow with love for the portrait of our beloved Abe. We collaborated closely with the artist to ensure his vibrant personality shone through. Although he left us too soon, the sight of his portrait reminds us of the joy he brought to our lives.

24 June 2025
Unprompted review

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