Boilergenie Reviews 

662
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient service, noting that engineers arrive promptly, work cleanly, and handle full heating installations smoothly. People also highlight the exceptional customer support and rapid response times when dealing with unexpected boiler issues or routine annual checks. Reviewers appreciate the polite and professional demeanor of every technician involved in the process. However, some reviewers noted that communication could occasionally be improved, especially regarding appointment updates, arrival times, and reaching out to staff during busy periods. A few customers also experienced unexpected boiler faults or reported issues with initial setup cleanliness.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff, timely... See more

Staff

People report positive experiences with staff, frequently highlighting that engineers are polite, arrive on... See more

Customer service

Customers had positive experiences with customer service, frequently praising friendly staff who explained... See more

Product

Clients share ambiguous opinions on product installations, with many reviewers praising the solar panels, new... See more

Quality

Reviewers mention mixed feedback about quality, with several consumers praising the high quality of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. We’ve been using them for four years now. Nothing is too much trouble for them. Our pipe outside froze in early January and therefore our heating went off. They answered the phone stra... See more

Rated 5 out of 5 stars

Excellent customer service by Ally fast response to questions. Engineer was prompt called in advance, polite and carried out service and minor repair to boiler to a high standard. Very reasonable pric... See more

Rated 5 out of 5 stars

We needed a new boiler After seeing boiler genie advertisements on TV. We Decided to go with them From calling them to installation was very quick and efficient. Paul engineer arrived on tim... See more

Rated 5 out of 5 stars

Boiler Genie have kept in touch since installing my mum’s boiler which is fantastic. Simon sent me a message with a great time window and was courteous, pleasant and professional when he carried out t... See more


Company details

  1. Gas Installation Service
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier

About Boilergenie

Information provided by various external sources

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Boiler Genie website is designed to allow you to receive quick and accurate quotes for your new boiler or central heating system

Contact info

4.8

Excellent

TrustScore 5 out of 5

662 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(662)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and great company.

Great service, great communication and a fabulous job carried out for my mum. She is absolutely delighted with the work carried out and is delighted with all the workmen who carried out the installation of her boiler and insulation. Thank you very much. I would definitely recommend Boilergenie to all my friends and family. They had to send an engineer back to explain everything again to my elderly mum and this was not a problem for them. Thanks to Ally for organising this.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

My boiler broke down and I contacted Boiler Genie to see what they could do to help me. They were brilliant from Emma in the office to the workmen. I secured loft insulation, vents and a new boiler due to a government scheme. It cost £500, which is a great price for what I got. I would highly recommend Boiler Genie. Don't hesitate to contact them.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable and have been helpful…

Very reliable and have been helpful even during out of hours. I had a leak from my boiler during the Xmas period and had left a voicemail and one of the engineers called within the hour and was able to advice what to do.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Broken boiler meant no heating or hot water but all sorted within a few hours. Thanks again

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Awesome Boiler Genie

Great experience from start to finish.

Friendly and professional sales, survey, and installation team, who made the experience hassle free.

Special thanks to the gas engineer Danny, who not only installed the boiler perfectly, he also kept my dog Ruby entertained each time he went to his van for tools :)

9 December 2024
Unprompted review
Rated 5 out of 5 stars

We have used Boiler Genie for the last…

We have used Boiler Genie for the last 9 years and would recommend them. The engineer is always very polite and professional, explaining what he was doing while carrying out service. Never let down always turns up at arranged date/time.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Genies 👏

Very efficient, friendly and convenient service provided. Boiler was fixed within 24 hour and everyone I dealt with was very professional. Thank you!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, fantastic service from start to finish. Came on time and left a good job, clean and tidy.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Genie

I had boiler fitted with Boiler Genie in October when Allan with smile and done job you wouldn’t thing anybody hadnt been and so helpfullyThe over all service off phoning up at head office and staff very friendly and obligeing i recommend their services

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Genie recommendation.

Cold caller came to our door and as I was about to leave gave him a couple of minutes to explain what he was selling apparently it was a government scheme to replace inefficient boilers. I was a bit sceptical at first but agreed to get a survey done. Simon came out on week 1 Dave came out week 2 week 3 Danny fitted the boiler. All done with excellent communication from Ally in the office through the surveys and the fitting. I would 100% recommend Boiler Genie.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - came round in advance to help plan the job. We agreed what was going to be done and everything carried out as planned despite some tricky work to install new gas pipes.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Received great service

Received great service, constantly updated on what was happening. Very efficient and professional. Kenny done a great job. Was initially a little sceptical about the government grant scheme. Thanks again.

28 October 2024
Unprompted review

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