Boilergenie Reviews 

664
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff and highly efficient service for making comprehensive boiler installations and routine maintenance completely smooth and stress-free. Engineers consistently arrive promptly, maintain a deeply polite and professional attitude, and ensure that every work area is always left spotless. Some reviewers were not happy with communication, noting that response times could occasionally be slow or updates regarding scheduling lacked clarity. People occasionally experienced minor difficulties reaching representatives when trying to sort out urgent schedule changes or unexpected technical delays.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the staff for turning up on time,... See more

Staff

Users describe positive interactions with staff, frequently highlighting professional, polite, and helpful... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting outstanding support,... See more

Product

Customers had ambiguous experiences with product installations like solar panels and new boilers, often... See more

Quality

People report ambiguous experiences with quality, as some consumers highlight a high standard of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. We’ve been using them for four years now. Nothing is too much trouble for them. Our pipe outside froze in early January and therefore our heating went off. They answered the phone stra... See more

Rated 5 out of 5 stars

Excellent customer service by Ally fast response to questions. Engineer was prompt called in advance, polite and carried out service and minor repair to boiler to a high standard. Very reasonable pric... See more

Rated 5 out of 5 stars

We needed a new boiler After seeing boiler genie advertisements on TV. We Decided to go with them From calling them to installation was very quick and efficient. Paul engineer arrived on tim... See more

Rated 5 out of 5 stars

Boiler Genie have kept in touch since installing my mum’s boiler which is fantastic. Simon sent me a message with a great time window and was courteous, pleasant and professional when he carried out t... See more


Company details

  1. Gas Installation Service
  2. also in
  3. Boiler and Heating Service
  4. Boiler Supplier

About Boilergenie

Information provided by various external sources

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Boiler Genie website is designed to allow you to receive quick and accurate quotes for your new boiler or central heating system

Contact info

4.8

Excellent

TrustScore 5 out of 5

664 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(664)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely delighted

Absolutely delighted, swift efficient service and all people we dealt with were very pleasant. Boiler stopped working unexpectantly and Liam and the team responded immediately and at short notice, I wouldn’t hesitate to recommend them and will definitely use them again. Deryk Mallarky

18 September 2026
Unprompted review
Rated 5 out of 5 stars

This was a great Installation from Boiler Genie

This was a great Installation from start to finish from the administration side right through to completion. We are very happy with our solar panels, the tradesmen and the work, I have no hesitation in recommending boiler genie for anybody who needs insulation or solar panels

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Service given was excellent

Service given was excellent. Both the plumber Paul and electrician Connor were very helpful in explaining everything regarding installation and usage. They both cleaned up after themselves. Customer service were great at helping us to complete the finance arrangement. All in an amazing experience. Would recommend highly.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service+++++

An excellent service, second to none .Simon, your engineer is so professional and always happy to answer any questions or worries I may have during his visit.
Leaves the area in the way he found it , always tidies up after completing the job.
I trust him and respect his good work and will always recommend him to neighbours and friends .

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish. The team were professional, friendly and efficient, completing the boiler installation to a very high standard and leaving everything clean and tidy. Great communication throughout and no hidden surprises. I wouldn't hesitate to recommend them to anyone looking for a reliable and trustworthy heating company. Five stars!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Friendly Professional Staff

I received an excellent service from all the staff at Boiler Genie. From managers, office staff and installers. They turned up when they said they would, work was carried out professionally and on time. Staff were professional and friendly. The customer service was outstanding. They were on hand at all times to answer questions or assist, even at weekends and bank holidays. Nothing was too much trouble for them, even though the distance from their office was 5/6 hours away. I highly recommend them, they made the whole process so much easier and provided a high quality of work.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

great service

have had a boiler fitted for 5 years by boiler genie and had them service the boiler every year have had great service from engineers and the office in arrranging it would recommend them to anyone

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I recently needed a new boiler for my flat and got a second quote from Boiler Genie. Liam and the team responded within hours to arrange an onsite quote which beat the other quote! the whole process was incredibly quick and professional from start to finish.
The new boiler was fitted within days, the service was excellent, and the team were great. What really stood out was the follow-up service and reassurance that I could call anytime if I had any questions or needed support.
Really impressed with the communication, efficiency, and quality of work. Highly recommend Boiler Genie!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Experience of getting my first gas central heating installed

The experience of getting my first gas central heating installed by Boilergenie was great. My flat had electrical heaters before which was very inconvenient and inefficient. I contacted a few companies including BG for quotes. It was hard to know which company would have been great for a big job like boiler, piping, radiators, basically whole system. Many would just promote boiler installations. The quote sent to me for complete work was not only competitive but they also cared enough to send a free surveyor who checked the property for the feasibility of the install and the requirements. As a result, they sent two different boiler options out of which I picked the most suitable one. Company also offers a 2-year 0% finance option. I was happy with the provided information and level of communication (thanks to Amy-Louise), so I went with BG. I must say that was a good decision because the installers (Kenny & Paul) did a great job and my place is warm and cozy. Of course, if you have complicated flooring like mine (previous electrical floor heating), the floor would not end up being the same but they were very careful to keep the disruption to minimum. Hope everything keeps running smoothly, and I would highly recommend this company for boiler and central heating installs.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy warm client

From start to finish all communications and boiler installation were handled swiftly and professionally.
In terms of cost options they are hard to beat. Would not hesitate to recommend or reuse Boiler Genie.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

A1 Company and Service!!

My Mum needed a new boiler and to be honest - who really knows that much about something you only have to really replace maybe twice ? Boilergenie were amazing - friendly, knowledgeable, not pushy at all trying to sell, fantastic service, from our first enquiry to our boiler being serviced yesterday for the first time. I cannot recommend this company highly enough!!! And we could pay off the boiler over two years as well, the icing on the cake.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Boiler Genie Review

I recently contacted Boiler Genie to arrange a service for my boiler, which had been causing ongoing issues. During the inspection, it became clear that the problems were unfortunately beyond repair.

What really stood out, however, was the honesty and professionalism of the team. Both the office staff and the engineers took the time to clearly explain the situation and advised me on the most suitable type of boiler for my home without any pressure or attempt to upsell.

From the initial service visit through to the installation, every member of the team was fantastic to deal with. The engineers were knowledgeable, courteous, and efficient, and the office staff were equally helpful and responsive throughout the process.

I would highly recommend Boiler Genie to anyone in need of a boiler service or a full replacement and installation. Thank you again to everyone for all your help.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

We needed a new boiler

We needed a new boiler
After seeing boiler genie advertisements on TV.
We Decided to go with them
From calling them to installation was very quick and efficient.
Paul engineer arrived on time he was very polite and courteous.
Boiler installed and new pipe work
Paul showed us how it worked he was very tidy no mess.
Definitely reccomend Boiler Genie

2 April 2026
Unprompted review

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