The Boiler & Install Company Reviews 

433
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful attitude, and clear communication throughout the entire scheduling and planning process. Many reviewers highlight that getting a new heating system and boiler installed was made exceptionally straightforward, fast, and completely stress-free for households. People note that the expert engineers always arrive precisely on time, complete the manual work efficiently, and leave properties completely clean and tidy. Some people also felt that the initial quotation and final installation stages were handled smoothly without encountering any sales pressure whatsoever.

What people talk about most

Service

Reviewers express immense satisfaction with the service, highlighting professional engineers who arrive on... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently praising the team's patience and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased with the service. Josh scoped the job via video call and provided a clear quote at a reasonable price. The initial installation date was a bit further out, but as I had no hot water it... See more

Company replied

Rated 5 out of 5 stars

Great service from Dale & Jeff! Speedy quote, quick install, but the customer service & comms were perfect. Professional team, work cleanly and super helpful. Hopefully won’t need to use again b... See more

Company replied

Rated 5 out of 5 stars

Chris arrived on time to carry out the survey and clearly explained several options, helping me choose the one that best suited my needs. He came across as very knowledgeable and answered all of m... See more

Company replied

Rated 5 out of 5 stars

Dale provided excellent service throughout keeping me informed on my options, best choices and making the process clear and easy and ensured a fast turnaround on getting me a new boiler. Jeff... See more

Company replied


Company details

  1. Boiler Supplier
  2. also in
  3. Boiler and Heating Service
  4. Gas Engineer
  5. Gas Installation Service
  6. Heating Contractor
  7. Surveyor

Written by the company

We pride ourselves on quality work and customer service on all jobs, for all customers throughout the South-East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

433 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(433)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy

Great company to choose and install a new boiler with. It was my first time going through a new boiler process, I felt like I could trust Harrison Boiler, they are very professional, the boiler guarantee is directly with the boiler company etc. The installation process was smooth with no issues, many thanks to Danny & Chris 👏.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

New Boiler Installation

From site visit, to quotation, to installation and after care service Michal has been super helpful. The office team, Danny has also been super engaging letting me every next step. We always look for a 5 star customer experience, trust you have successfully nailed it. I would highly recommend the team/company.
Thank you

9 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service and results

Danny was really helpful and quick to reply in the lead up to the install, during and after, and provided lots of info in the quotes so I knew what I was getting. Jimmy installed my boiler and was really nice, kept things tidy so I was able to remain in the flat, was helpful and answered any questions I had and went out of his way to keep my flat in the same condition despite it being a difficult install in terms of access and not cut into plasterboard etc. as I'd been told was going to be necessary.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Best of the best

These guys are brilliant. Super efficient! Friendly Helpful Tidy Competitive what more can I say…and stunning pipework. I can’t recommend them enough, don’t waste your time going anywhere else!!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Boiler replacement made easy.

Dealing with Harrison Boilers and Install was so easy, my main contact through the whole thing was Josh. If you're
lucky to deal with him it should be smooth sailing, he discussed my options, was straight talking, not trying to upsell and add unnecessary extras but will offer a range of boilers thermostats and things for you to make up your mind. If you have questions he was more than happy to explain. The video survey / walk through prior to the install was a breeze too. Paul who did the install was a good guy, he worked diligently ensuring it was all sorted and I was more than happy with him too. Based on my experience I would gladly recommend Harrison Boiler and Install to family and friends alike.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing, efficient and tidy!

The team were super supportive the whole way through, helping us convert an existing aga system to a combi boiler. We were a little apprehensive about doing it as it was a big job (new gas runs, disconnecting a gravity system, disconnecting an inefficient heat source) but the team took all the stress out of the process

Jeff was an expert and not only got the boiler in and on ahead of schedule but left the job so tidy it's saved us so much time boxing off and making good.

Thanks again to the team.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

The two engineers were very polite,took…

The two engineers were very polite,took care and made no mess and cleared up behind them.
Danny very helpful with his advice as to my selection of boiler to suit my needs.
Fast installation date agreed,prompt arrival.Called out engineer to sort out a few programming issues soon sorted.
Their price was very competative,had a few other quotes .

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service & efficient Installation

The customer service is second to none. Ryan provided me with all the information I need, and this gave me comfort and assurance to choose the company. The installation took only 4 hours. The efficiency was far beyond my expectation, as other companies told me that it may take 1 or 2 days. I strongly recommend Harrison Boiler + Install.

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, competitive price and the ability to pay monthly after initial deposit.
Would definitely use again and definitely recommend.
Engineer was polite, professional and very helpful with good advice given.
Thank you Harrison’s !

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Since the boiler has been installed…

Since the boiler has been installed there has been few problems but all the problems has been resolved including a new valve for our radiator which was done free. Now we have no more leakage in the house or from outside the walls.We are very satisfied with the service and happy.if you need a new boiler for your home I would recommend Harrison boiler Thank you

19 February 2024
Unprompted review
Rated 5 out of 5 stars

New Boiler

Sam turned up as expected, completed a brilliant job which took most of the day. Very trustworthy (left him to get on with the job while we went out for a couple of hours) he explained everything at the end and also asked us to leave a review but the site he gave us disappeared off the phone, hope he see’s this. From talking to Luke the salesman to doing a video call with Danny to getting it fitted by Sam all in 1week 👌 many thanks to you all.
If you get some bottled water you can keep the engineer in coffee as the water & gas is obviously turned off 👍 cheers Sam.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Quick efficient service

Quick efficient service.
Reasonably priced boiler replacement.
Phoned on Monday, fitted on Wednesday.
Took one engineer one day to fit.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Combination boiler conversion from a…

I had the boiler conversion from a regular system to a combination boiler. Sam the gas engineer visited on time and finished the job single handed on the same day. He also explained and questions asked. He’s a true professional engineer with great work ethic. The company also matched the price to install a 35KW valiant boiler, also replaced the faulty zone heating valve. Thank you Harrison’s team for your brilliant service. I would definitely recommend them to anyone in future.

18 January 2024
Unprompted review

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