If u could give them a zero I would. DO NOT TOUCH THIS COMPANY. Sent an order back had an email to say they’ve received it and now won’t send me my refund email. They’ve taken my money and refused to... See more
Bohoo
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See what reviewers are saying
⭐☆☆☆☆ Very disappointing experience. I paid Norwegian VAT at checkout, but I have now been informed that I also have to pay import VAT and customs clearance fees when the parcel arrives. This... See more
Absolute scammers delivery arrived opened items missing bohoo ignore you ! Looking at Instagram bohoo page im not the only one Absolute 1000s of customers been scammed robbed lied to ! They dont respo... See more
Awful company don’t order from this website. Placed one order received multiple packages which I’ve had to send back to different places and due to this and it not just being one package I am Missing... See more
Excellent
I purchased some items off Bohoo Men. I made a total mess when typing in my address. I used WhatsApp to communicate with a customer service representative to change the address.
Diane initiated the change, after which Sham assisted me throughout with the change of address.
Thank you both especially Sham, you were amazing!
I would definitely be repurchasing off this site because it's easy to contact someone if I have any issues with my order etc.
I am sure the recipient will love what I purchased for them!
Adil has been helping me with tracking…
Adil has been helping me with tracking my parcels due to a mix up . Thanks a lot
I was struggling with return of few…
I was struggling with return of few items, but John S is very helpful! Best costumer service ever!
Very helpful in terms of customer…
Very helpful in terms of customer services.
Great experience !!!
I had a problem with a return and Poppy was very helpful and kind with me ! Thank you very much ! ❤️
Ordered a dress from bohoo
Ordered a dress from bohoo it came damaged but the persom i spoke to was called Ahmana couldnt ask for a better person to sort out this matter for me. brilliant is all i can say
Cheap quality and small sizes
Cheap quality and small sizes! The pictures is nothing like the things you recive.... im so disapointed ....... and I cant even send it back because the return is to expensive...
Great customer service!
I would like to say a big thank you to Maryam and Yumna, working in customer care for bohoo.
I got in touch with bohoo via WhatsApp because I had a missing item in my delivery. They were very fast to respond, polite and understanding, and gave me a few options on what could be done to resolve the error.
I was overall very happy with the level of service given from the customer care team that dealt with my problem.
I received a reply to my problem pretty…
I received a reply to my problem pretty quickly and the girl Olivia who wrote back to me was very understanding and gave me good clear advise
Boo Hoo?...No it’s Boohoo! I just got the best offers with exclusive discounts on a daily!..TRY NOW!
Can’t be annoyed with Boohoo,
They have chic outfits on a daily; updating new styles and collections worthy of making your reality a one way runway.
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I always use boohoo for those special events mainly birthdays/ baby showers.
Something subtle and cute goes a long way. I know you can get some good ole’ bad & boujee stuff there if you love some good streetwear. They have a broad collection and never fails to deliver a good sales price.
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We live for sales in my house and often or not delivery is cheap & fast. Can’t fault them for being special and always gathering data that suits my personal style.
Saif at Boohoo was very efficient in…
Saif at Boohoo was very efficient in locating my undelivered packages in no time ! Thanks again
Lovely items fast delivery and cheap…
Lovely items fast delivery and cheap prices thanks
Customer service facebook
I recommend Olive. Professional, fast service. Thank You So Much!
Customer service with chloe
Txt bohoo on Facebook answered with in the hour and was so helpful thanks chloe
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