Bohoo 

If I could give zero stars I would!! Ordered something last Saturday on a next day delivery for it not to turn up on Sunday, I then messaged them to be told I needed to wait 72hrs! Advised that’s not next fat delivery and I’d like a refund if the delivery charge but as a ‘premier’ customer that’s not possible as delays are outside of their control 🙄 the courier then confirmed delivery on Wednesday only for then to be told I wasn’t in I was sat in the room facing the front door (the only way in to my property) I then spoke to bohoo again! Told I needed to wait another 24hrs!! The courier has now confirmed the parcel has been lost so again I spoke with bohoo with screenshot of the courier confirming the list parcel to be told I now need to wait till 7th June for them to conduct their own investigation! I used to order 5/6 times a year but never again !!!

Worst customer service and product quality.

Brought some clothing for my wife she loved them and delivery was fast overall experience was brilliant start to finish

Bought 2 pairs of jeans that look absolutely nothing like the picture awful quality, really disappointed!!

Very poor quality for the price they have, I will never order again

Lovely designs unfortunately really bad quality

You bought Debenhams. You check what’s going on with deliveries and refunds

The shipping with Hermes is awfull. I'm now waiting for more than 3 week on my package and nobody knows where it is.

I had the pleasure of speaking with Renzo at Bohoo who dealt with my enquiry with professionalism and rectified the situation with ease. I am extremely grateful with the service. Many thanks, Sophia

I was a little skeptical at first because there is so Many things on the site and the prices are så good. I live in Denmark so i wasnt really sure if i trusted the site, but turns out the shipment Went very Well, Got my package on time and i could trace it all the Way. I have shopped from Their site 5-6 times now and I love their clothes. But i Think sometimes the fabric of the shirts Can look a bit different in real life. Sure that they have written what kind of fabric their clothes is on the side, just didnt read it💚❤️

Good delivery time, and simple return process. A wide variety of clothing, I have been happy with the quality if clothes purchased.

Great service!!! I was waiting for a refund for some returned items and contacted them via what’s app. I had the pleasure with chatting with Emily M and she resolved my issue in less than 24 hours. Great job Emily M and thank you for making my day!

Items arrive very quickly and are really affordable.

Terrible workers I got harrased by a Hermes man who kept deliveing and they're not bothered I told police they tried to mail them and they ignored them because they don't care it gets worse I've had to many bad incidents with them and Hermes men and they ask for review's cheeky and they don't deserve them and I got threatened they won't reply for swearing well what did they expect all I got was a voucher terrible that's my review and il sticking to that .and they'll not change so what's point I've been a regular customer and this is how I get tret

Im amazed that they get away with such terrible customer service. They dont refund legitimate returns and they don’t refund delivery costs either. They are scammers. Dont waste your money

I am really impressed with the way how bohoo customer service (Faye) helped me resolve my return issues. She was being professional and really understandable throught our conversation.
I would highly recommend using bohoo customer service through email in UK.

Complete fraud. I opted for premier service, they decided to end it normal delivery and although I am within initial 14 days in which I can cancel the contract, they refused to do so. So I have been charged £9.99 and it takes them 5 days to deliver and won't refund. Way to go Bohoo. Very dissapointed in the service and customer services. All never use again

Cheap quality, cheap design, cheap style. Half of my order never arrived. Most of the items were so cheaply made that they riped after the first wash.
Most of their products are also obviously copied from small independent brands....
It's a big NO for me

Nice clothes💖