I ordered and received 2 beautiful 8x10 rugs and received them in September, and as I was doing renovations I kept them rolled up until this week when the work was done. Finally put them down on Frida... See more
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Discover the beauty of authentic Moroccan rugs handmade by skilled artisans at Bohemia Marrakech. Each Moroccan wool rug in our collection is a unique expression of Berber heritage and timeless craftsmanship. From soft Beni Ourain rugs to luxurious Beni Mrirt carpets, our pieces are woven using 100% natural wool and organic dyes. We bring you the finest rugs from Morocco, blending traditional patterns with a modern bohemian style to suit any interior. Whether you’re looking for a handmade Moroccan carpet, a boho Moroccan rug, or a custom-sized Moroccan shag rug, Bohemia Marrakech offers the perfect piece to elevate your space and connect you to Morocco’s artisanal soul.
N° 165 Douar Coco, Tassoultante, Route de l’Ourika , 40000, Marrakech, Morocco
Replied to 83% of negative reviews
Typically replies within 48 hours
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It's beautiful and handmade. Has a very rustic look, great in a family room. The colored lines are just paint/drawn though, I thought they would embroidery from the Etsy pictures.
***I had to reupload this review as the company solicited an update under the guise of a full refund to say the matter was resolved and responded to my review dishonestly. They lied. There was no refund processed. They claimed "proof of refund" would not be given unless I took my review down even though I never agreed to anything conditional, and now I'm filing a chargeback with my payment provider. Do not shop here. And be mindful of the incessant 5 star reviews.***
Requested a cancelation weeks before shipment. Told them I was moving due to issues and no longer needed the rug, as new space was too small and already had carpet. Was told it couldn't be canceled as production already began, confusing as production time was advertised to be 6 or more weeks. Website does not detail a cancelation policy, but I do not know why my request was not honored. Moved addresses, company shipped rug to the wrong address ANYWAY. I immediately contacted them to return it to sender, they said they would then said it wasn't possible, asked for my updated address to reroute it. Package arrived and I communicated I wanted nothing to do with the rug and to return it, this is after multiple back and forth emails. I was told it could not be returned or refunded. At this point I'm livid, they change their mind then say it can be returned but I am responsible for the million dollar return cost for the rug they forced upon me. Insane. Can't even comment on quality. A chargeback will be filed immediately. Don't waste your time. Listen to the reviews. Do not expect your money back. Look elsewhere.
*Edit: I also saw in a past response to an unhappy review that someone was given a mock up and they supposedly "approved the rug before dispatch". So why was I put into this position? It certainly was not approved by me and they knew that. Don't ever do that to your customers Bohemia Marrakech.
**Update: As of March 18, 2025, one hour after this review went live, I received the following:
Hello,
This message serves as a formal legal notice regarding your recent public review and statements.
Following a detailed internal review of your order, communications, and the actions taken by our team, we have determined that multiple statements made in your review are materially inaccurate, misleading, and damaging to our business reputation.
Such statements may constitute defamation under applicable laws, as they misrepresent factual events and create unjust harm to our company, brand image, and commercial activity.
We hereby formally request that you immediately remove or correct your review to accurately reflect the factual situation.
Failure to comply within a reasonable timeframe will leave us no choice but to proceed with legal action through our U.S.-based legal counsel, including but not limited to claims for:
Defamation
Reputational damage
Loss of revenue and business opportunities
We will also seek significant monetary damages resulting from the impact of these statements.
This notice is sent in good faith with the intention of resolving the matter without litigation. However, we are fully prepared to take all necessary legal steps to protect our rights and business interests.
We strongly encourage you to treat this matter with the seriousness it requires and confirm once the review has been corrected or removed.
Sincerely,
Bohemiamarrakech LLC
---------------
I would like to reiterate that the rug remains unused and available for return, but I cannot justify the cost of international shipping given that I had requested cancellation prior to shipment. This review is 100% accurate and fully documented through email communications. No further remedy has been offered. I will not be intimidated. May this be useful.
I’m really happy with this rug! The quality is excellent, it feels durable and well-made, and it looks even better in person. It adds a great touch to the room—definitely a great purchase.

Reply from BohemiaMarrakech
The customer service is phenomenal. Super prompt and attentive to my custom order. The rug was incredibly affordable considering it takes weeks to be made by hand. The rug arrived quickly and safely with tracking info and good packaging. I just love how improvisational and unique it is! Strongly recommend this company.

Reply from BohemiaMarrakech
Great experience and the quality is unmatched.

Reply from BohemiaMarrakech
First class craftsmanship! We absolutely love our rug. It’s beautifully made, the colours are just as expected and the pile is really lush. Couldn’t recommend BM highly enough.

Reply from BohemiaMarrakech
I received an amazingly beautiful hand made rug, couldn’t be happier. And the fact that it’s a cooperative makes it even more precious. In today’s soulless fast home fashion it feels good to buy something that comes with good karma🕊️🕊️🕊️☮️🍉

Reply from BohemiaMarrakech
Beautiful handmade rug and a great experience with BohemiaMarrakech.
The rug is thick, soft and wonderfully warm underfoot, and the natural ivory color fits perfectly in my living room. You can really feel the craftsmanship and care that went into making it.
It’s special knowing the piece was handmade by artisans in Marrakech. I’m very happy with my purchase and glad to support authentic Moroccan craftsmanship.
Highly recommended.

Reply from BohemiaMarrakech
Bohemia made us two beautiful wool rugs for our bedroom. Their traditional workmanship is so worth supporting. I can highly recommend the full experience from ordering, regular communication and safe delivery of the rugs. I’ll definitely order again!

Reply from BohemiaMarrakech
My rug arrived and was much better than expected given the reasonable price. It was packed well, had no smell whatsoever, and the communication was great. It is also great that we are supporting a good cause with every purchase! So well made and worth the wait!

Reply from BohemiaMarrakech
From their early responses to my questions to the delivery of our custom rug - all went extremely well. I highly recommend this company.

Reply from BohemiaMarrakech
The rug I received doesn't match the colours shown on the website. Unfortunately I wasn't sent photos of the rug prior to shipment as was expected, which would have avoided the present situation. I asked to return the rug. However I'm now told it's not possible as "the rug has been used". This claim in entirety false as the rug was put down in the room for one hour, with no one treading on it, and then stored in a guest room.
When asking an explanation for this claim, and the fact that not photos where sent prior to shipment I am met with silence.
I now have a 700€ rug which I cannot use and can't return. I feel cheated and do not recommend this company

Reply from BohemiaMarrakech
Amazing rugs by Amine and Bohemia Marrakech using true Berber techniques. We visited Marrakech and Atlas Mountains and BM’s rugs matched the high quality of the local artisans. 5 stars all around.

Reply from BohemiaMarrakech
The best carpet !!!!
Great colours and best contact !

Reply from BohemiaMarrakech
The rug is great, and worth the wait. I am very happy by the result, you can truly see it’s handmade.
Very comfortable and soft under the feet. I love it!
Abdelilah also provided a lot of info when requested, with great reactivity. Thank you!

Reply from BohemiaMarrakech
I ordered and received 2 beautiful 8x10 rugs and received them in September, and as I was doing renovations I kept them rolled up until this week when the work was done. Finally put them down on Friday and I am very happy with them . The owner kept in touch with prompt responses when I messaged him. I would definitely recommend this shop.

Reply from BohemiaMarrakech
Very happy with our new rug. Everything went fine and easy, from placing the order to receiving it. Looks even better than expected.

Reply from BohemiaMarrakech
The rug arrived perfectly and is of amazing quality and authenticity. A true gem for any place.

Reply from BohemiaMarrakech
When my rug arrived, it was so big rolled up. I thought I had this ordered the size. When we unenrolled it, it was the perfect size just super plush! Beautifully made and excellent communication from the seller. Do not hesitate if you find something you love.

Reply from BohemiaMarrakech
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