B&M Stores Reviews 

Customer service was brilliant, polite and sorted problem quickly,but the staff at Wallasey store where rude unhelpful, don't think I'll be shopping there again

I recently experienced a problem with an item I purchased from a B&M store. I contacted the Customer Service department and dealt with Jane from the team, The quick and efficient manner that my problem was dealt with was very impressive and I am fully satisfied with the way this was handled.

Spoke to customer service as couldn't find my receipt and had a hard time finding my details for the transaction which included my the item I wanted to return. It took a little time to locate but the advisor was really helpful and patient and sent over the receipt so I can proceed.

Super customer service

Help me track down a receipt which I needed for a refund

I had a fault happen with the fan I brought but had lost my receipt so I contacted B&M customer services and spoke to Krista who helped me sort out a copy of my receipt and emailed it to me so I could return it it

Bought a candle in a jar,paid cash and lost receipt candle is clearly faulty only burnt to a quarter and won't light no wick left.Shop will ony refund if you pay on card or have your receipt therfore discriminate against cash buyers very bad policy.Regarding your reply if you can prove the product was purchased at b&m you don't need a receipt for faulty goods.The b&m label was stuck under candle so I'm done I'll use one below and home bargains for similar purchases.

Great service helped me out with my problem

Jane in customer service was really helpful in sorting out my issue with reciept.

Bought some chocolates from this company at the Barnsley Stairfoot store. Returned less than an hour later to return them but was advised that company policy is to not return food items. The chocolates were clearly unopened with the receipt and they would not budge and the sales associate with long blond hair was extremely rude. I spoke to the store manager and informed him that when we bought the chocolates we were not informed about the no return policy and as this is not typical policy we should be allowed to return the items but they would not budge just kept touting company policy.

Avoid like the plague - they are rude and unhelpful.

After placing an order for the incorrect size fence panel , arrangements were made to take back and re deliver the correct size. Staff were fantastic and were happy to do anything to help! Huge thanks for the 2 lads who helped me ! I didn’t manage to get both names but believe one was called Dan. Thanks again to the team and management for turning this eventful day back around!

This Cadburys Dairy Milk Creme Egg chocolate bar is very good. The Cream Eggs can be a bit messy to eat. So having it in a chocolate bar form, is quite handy. Its a large bar and doesn't last long in our house! It works just as well on taste as the egg variety. So if your a fan of the Creme Egg, then I would definitely recommend this to you.....😋

Very capable staff treated properly very respectful knew how to resolve my problems out, with out any fuss.

I spoke to Lisa at B&M Customer Service, she was very helpful and super quick. What i thought would take ages and had put off for ages actually took 10 minutes and she made it no hassle at all.

I bought a soundbar and threw the instructions away with the Box…rookie error I know! Contacted B&M Monday afternoon and had new user manual by the next day. Very impressed! Now if they’d tell me where I’ve put the remote control, I’d be even happier…

Prompt reply to my enquiry. Clear instructions to me about furnishing further information to help answer my enquiry
.A prompt courteous helpful telephone call from Isabelle in Personnel.When transferred to the Willerby store this professional friendly manner was repeated. Excellent customer service which is much appreciated Thanks to all concerned.

The lady Jane i spoke to on the phone was really helpful and polite and helped me to resolve my issue.thank you so much

Thank you Lisa for sorting out thr problem we had with the paint

The lady in the Ellesmere Port branch that helped me today was a credit to the company . Chloe was super friendly and even though they didn't have what I wanted Chloe couldn't have helped more.Het customer service was exceptional.

Bought picture frames and had to return to CLYDEBANK STORE , as they were wrong colour .. I didn’t want my money back but they refused to exchange them because they never gave me a receipt.. STOP asking if customers want a receipt in future , just give them one … you think you are helping by not taking one.

I called B&M customer service because i lost my receipt. I spoke to lisa and she was really polite and very helpful and they emailed my receipt to my email within 2 minutes.