blue self storage Reviews 1,429

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, professionalism, and friendly demeanor from start to finish. Many people appreciate the outstanding customer service, noting quick response times and a personal approach that makes the process easy and hassle-free. The facilities are frequently described as excellent, secure, clean, and well-organized, with convenient access and useful amenities like washing areas. Reviewers often mention the seamless user experience, from initial inquiries to guided tours and easy sign-up processes. The team's ability to go above and beyond in assisting with various needs, including paperwork changes and on-site issues, is also highly valued by consumers.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting it as excellent, professional, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the superb communication and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as straightforward,... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising them as excellent, secure, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

We’ve used Blue Self Storage for a number of years with previous caravans. We’ve recently changed from Motorhome to Caravan and I must say the transfer was seamless. Staff were really helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Not my first review for Blue Self storage. But seriously, this is a great business. Friendly knowledgeable staff, and needless to say, a great and very secure camper van storage facility. Highly recom... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Easy access for storage and…

Easy access for storage and convenience. Used storage for 2 months without any issues. Easy process to follow and nice incentives from blue storage.

Courtney was very helpful with the cancellation process also with clear communication.

Will use again in future if required.

13 April 2026
Unprompted review
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Reply from blue self storage

Thank you for your great feedback.

We’re really pleased to hear that you found the process easy and convenient, and that everything ran smoothly during your time with us. It’s also fantastic to know that Courtney was able to assist you clearly and make the cancellation process straightforward.

We truly appreciate your kind comments and would be more than happy to welcome you back again in the future if you need storage.

Kind regards
Team blue

Rated 5 out of 5 stars

Great customer experience

Very pleasant interactions with all the staff, friendly, helpful just all round great experience.

10 April 2026
Unprompted review
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Reply from blue self storage

Thank you so much for the review. We go the extra mile for our customers! Hope you enjoy the new caravan. Thanks Sharon

Rated 5 out of 5 stars

Great customer service

Great customer service, quick response time and felt like a really personal service. Alex was fantastic from start to finish. She took time to explain everything, from processes to answering the questions I had.
When I met her, she took the time to show me around the site, explain the facilities and took me to our dedicated space.

2 April 2026
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Reply from blue self storage

Thank you so much for the great review. We try to give that personal touch to all of our customers. Remember we are a platinum CaSSOA awarded site so you will get more of a discount off your insurance. Thanks Sharon

Rated 5 out of 5 stars

Another great customer service…

Another great customer service experience bringing our motorhome back to storage after the winter. Bernie was extremely helpful and pleasant. Looking forward to another summer of camping!

10 April 2026
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. So pleased that you have come back for another summer!! Reagrds, Sharon

Rated 5 out of 5 stars

So easy to book online and arrived at…

So easy to book online and arrived at the storage to gain entrance without any issues

8 April 2026
Unprompted review
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Reply from blue self storage

thank you for your review, we aim to provide smooth and easy access for all our customers

Rated 5 out of 5 stars

Very easy and convenient

Very easy and convenient. Bernadette was lovely. I would recommend it. Thanks

7 April 2026
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. We try to make things as simple as possible. Kind Regards, Sharon

Rated 5 out of 5 stars

Always a pleasure to rent a unit from…

Always a pleasure to rent a unit from these especially dealing with Courtney Hart who is very professional. We will be back.

31 March 2026
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. So good to meet you this morning organising the unit transfer. Courtney is fab!! Regards, Sharon

Rated 5 out of 5 stars

Easy to arrange excellent customer…

Easy to arrange excellent customer service peace of mind knowing that our camper in safe hands.

26 March 2026
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Reply from blue self storage

Thank you for the 5* review Bernard. Don't forget we have a platinum CaSSOA Award so you will get more of a discount on your insurance for storing on site with us. Regards, Sharon

Rated 5 out of 5 stars

Pleasant atmosphere


Great
Smooth transaction
No waiting around
Attended to straight away

1 April 2026
Unprompted review
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Reply from blue self storage

Thank you for your great feedback. We're really pleased to hear that everything went smoothly and that you were attended to straight away. Providing a quick and hassle-free experience is exactly what we aim for.

We really appreciate you taking the time to share your thoughts, and we hope to assist you again in the future.

Rated 5 out of 5 stars

Courtney

Courtney, an example of customer service, is what all companies should aspire to.

27 March 2026
Unprompted review
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Reply from blue self storage

thank you Mr Haskins for such a lovely review, we aim to proide the best experience possible for our customers

Rated 5 out of 5 stars

Great people

Great people, very helpful.

17 March 2026
Unprompted review
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Reply from blue self storage

thank you for taking the time to leave a review
its much appreicated

Rated 5 out of 5 stars

First visit to the Wentloog Blue storage site

First visit to the Wentloog storage site this week and we were very impressed. From the site security, welcoming reception, excellent wash/cleaning area and organised pitch allocation - everything has been well thought out, organised and professional. We particularly wanted to mention Bernie who has been extremely helpful, friendly and patient with us through the initial booking and arrival process. Nothing seemed to be too much trouble for her as she walked us through the documentation and then tour of the site. Thanks Bernie, much appreciated!

24 March 2026
Unprompted review
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Reply from blue self storage

thank you so mcuh for such a lovely review we pride ourselves on reasurring customers that thier items are safe on site, our secuirty is top notch :). bernie is a very valued memeber of staff and is an asset to our team

Rated 5 out of 5 stars

Secure, Clean and Amazing Value

From start to finish, Sharon and the team at Blue Self Storage have been absolutely brilliant.

We were originally looking at a competitor to store our household belongings whilst our home was to be renovated - but the units were tired, dirty and frankly, not worth the high monthly fee.

We were recommended BBS from our removals company, and after a quick viewing and a chat with Sharon about pricing, security and other important things - we were sold and knew it was the right place for us.

We’d wholeheartedly recommend them to anyone who needs clean, secure and great value storage for anything. Thank you!

27 March 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you so mcuh for your lovely review, we always aim to provide the best possible customer service and reasure our customers your items are safely stored here at blue self storage

Rated 5 out of 5 stars

I have not yet actually used them.but…

I have not yet actually used them but the telephone call with the very helpful customer service advisor went above and beyond to get me the most appropriate plan going forward. Her expertise and knowledge I now can refer to when my final decision will be made on size, timescale etc

26 March 2026
Unprompted review
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Reply from blue self storage

we are glad to hear you found our team helpful we aim to give every customer the best experience possible and to hear that you found our team knoweldgable and helpful shows this, we hope we can help you if you do need storage

Rated 5 out of 5 stars

Very helpful staff

26 March 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you we are glad you found the team helpful and hope you a positive experience storing with us at blue self storage

Rated 5 out of 5 stars

I dealt with Bernie and Emma over the…

I dealt with Bernie and Emma over the last 7 days or so in regards to booking self storage. They’ve answered all my queries and have been extremely helpful in getting storage organised for me ready for moving home. Would recommend blue self storage again!

25 March 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you for such a lovely review glad to hear it was smooth and the best of luck moving home

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