Bloomex Australia Reviews 

Bouquet was damaged and underwhelming compared to the photos that they were purchased from on the website.

Flowers were 2 weeks late. Never responded to any of my messages and bombarded with ads. Terrible company how embarrassing

The company took my order on a Saturday for a birthday delivery on the Monday. I received an email stating they could only deliver in the Tuesday and would upgrade my order and I was disappointed but accepting of this. On the Tuesday I received a similar email and then a notification that my package was ready for collection at the post office. I immediately rang to express my dissatisfaction as my daughter was on night shift and lived 30 min away and was unable to collect. I then receiver a txt from a courier company saying they had my package, when I called them they stated they do not deliver to the suburb that my daughter lives at. I emailed Blooomex and called them again. They were offering a refund of the delivery charge and a redeliver or a store credit. I asked how they were going to deliver when they courier they used does not deliver to the area and demanded a refund that they eventually agreed to. I have been in contact with them again as I have not received the refund and have now been told I will not get one till I return the flowers I was unable to collect. I am upset on so many levels with the lack of care service and lies this company has given me.

Terrible company. Despite handing over a large amount of hard earned cash, I was contacted in the day of delivery to advise the arrangement I paid for was not available and will be substituted. What I got in return was an absolute joke and a pathetic explanation referencing stem count specifications which they could not provide. My suggestion is do not engage their services and if you do, lodge any complaints through the ACCC

Worst experience ever! Should have read reviews before ordering. False advertising claims of same day delivery, claims put on a courier for overnight delivery as my recipient outside of delivery area.... Rubbish they were to go to a inner city suburb. Then couldn't provide flowers ordered and going to substitute with what I don't know!!
Customer service non existent! Stay away!!

Negative 5 review. DO NOT USE BLOOMEX. Flowers for funeral were sent to the local post office by BLOOMEX and none other than AUSTRALIA POST. Paid over $150 for the flowers and for delivery.
You pay first, then BLOOMEX tell you the delivery date and then a day later there is a delay in the delivery date. No service for phone, all on email. Change of Name BLOOM-TERRIBLE with their partners in crime, AUSTRALIA POST, we don’t deliver.

Minus 1 star!
Very poor I ordered flowers prior to Kings Birthday for delivery on Tuesday 9th June. (Mt daughter’s 40th birthday)Only to discover they are not local to Geelong as I was lead to believe. They won’t be delivering until Wednesday which is actually inconvenient!
Hard enough to arrange flowers from NZ but I certainly won’t be using this outfit again. 😡

My order for my 70th Birthday was placed on the 12th May for delivery on my birthday, the 6th June!!
Well today is the 7th June and I have still have NOT received them. How disappointing!! Am I living in a 3rd World Country!!!

Shit Again not what I ordered I got flowers resent for a second time & how do you justify 12 roses when I ordered 50… maybe bloomex should listen to there customer

This is the worst company I have ever dealt with. I booked a flower delivery over a week before expected paid the day I booked and only to be told on the day the delivery was expected that the address was not in there delivery code when they could of advised this the day I booked. Then was told this information and it would be couriered for the next day. Next day arrived I asked for yet another update and got told it will arrive between 9am and 9pm and it never arrived I got told multiple times the incorrect information and it finally arrived in not a great condition on Wednesday 2 days after the expected arrival. Terrible service and terrible customer service. Stay away from this company!!!!

Bloomex took my money but did not deliver the flowers or fruit basket. No contact was made via email or phone to let me know. It was being sent for a birthday but they are telling me they wont be delivering it for another four days. only found out what was happening by ringing them.

I ordered a beautiful $95 bouquet for my aunty. They did not deliver what I ordered or something that even remotely resembled to what I ordered, they did not even get the delivery date right. I brought the issue to their attention and am now not getting any response at all. I am so embarrassed about what was delivered, especially because of the sensitive reason for the gift. PLEASE DO NOT ORDER FROM THEM!!!!! I would hate for anyone else to be taken by this despicable company!!! TOTAL SCAM!!! So disgusting they would take advantage of people who like me were sending flowers after the passing of a loved one. HORRIBLE!!! PLEASE AVOID AT ALL COST!!!
I do not know how anyone can take advantage of grieving families, it’s indescribable how upsetting and disgusting this is. Shame on them. PLEASE PLEASE AVOID!!!!

DO NOT PURCHASE FROM THIS COMPANY THEY ARE ABSOLUTELY DISGUSTING SERVICE I PURCHASED $200 worth of roses FOR MY DAUGHTERS 18th 2 weeks ago they ARRIVED AT 930pm at night A DEAD BUNCH OF WEEDS NOT A SINGLE ROSE EMAILS SENT EVERYDAY REQUESTING A REFUND ZERO COMMUNICATION ZERO SERVICE
IF I COULD RATE THIS A 0 I WOULD PLS DO NOT WASTE UR MONEY HIGHLY UNPROFESSIONAL HIGHLY DISHONEST THEY HAVE A REFUND POLICY THEY DO NOT FULFILL AVOID IT !

DISGUSTING !!
DO NOT USE THEM!!
If i could give zero stars i would.
Bloomex keeps changing their name because they have such a bad rep. I thought I was purchasing from a local company called Mels Flowers but it's also bloomex.
I purchased their supersized bunch of flowers for 'same day' fast delivery, for a friends birthday $110.34.
Flowers arrived a day late, but were not a supersized bunch of flowers. It was 5 flowers and the gourmet food item was a crushed box of pizza shapes.
When I contacted the seller to express my dissatisfaction they refused to give me a refund because the courier still had the status as 'in transit', and would only offer a store credit. but that wasn't the case on my end or on the courier website. Nearly a week later the status has apparently changed but now they again refuse a refund and are only offering a $30 store credit.
The back and forth emails have been beyond disgusting and unprofessional. I have never been so disappointed and horrified by a company and the services received.
All I want is a refund, as the product i ordered wasn't delivered and it was a truly terrible experience for me and my friend on her birthday.
DO NOT USE MELS FLOWERS OR BLOOMEX

Only order through this company if you want something different to what you ordered delivered, want it delivered 3 days late, struggle to get a response when you phone to enquire about your order and don't want any level of customer service. Company advertises flowers, vases and chocolates on the website which are not available, then substitute the order with something they choose, to a lesser value. They bank on the person sending the flowers and gifts not actually seeing what was delivered. Absolute joke of a company.

OMG I wish I had checked reviews before placing an order. I placed and paid this morning at 8.52am $144 since then they have called me 3 times asking me to pay so that my order can be prepared. Three different people heavy accent hard to understand. When the 3rd one called, I lost it and demanded my money back. I was told that all the managers are off today. Can't refund rest easy your order will be delivered. Waiting to hear from my friend in hospital when and if she receives them and what she actually receives. OMG will never order with this company again.
Well my friend received the flowers and they look like a bunch that would have been bought for $30 from Coles. I sent Bloomex a picture of what I ordered and what was received and they offered a $20 store credit OMG. People do not order from them they are hopeless!!

Sent the wrong flowers and days late for when they were scheduled

Also wish I could put zero on here. I will be taking them to the ACCC, A Current Affair and the Ombudsman.
My daughter and son paid $182-95 for a gourmet wine basket plus the deluxe package on Saturday the 9th May in time for Mother's Day. It did not arrive and daughter rang and they said it was sent Saturday. I had to go away and it didn't arrive till the Tuesday. Returned home on the 22nd May and opened the box. It was absolute crap. Massive big box with 2 bottles of wine, shapes biscuits, Digestive biscuits and a packet of pretzels and bacon rind. Not even $50-00 worth. Well, five emails and 6 phone calls later. I said I wanted them to return my daughter's money. Thursday she tells me no refunds. "You got your gift basket." Well, don't mess with me. I'm like a dog with a bone. These issues were part of my University degree. They think they can treat customers like this. Nope! So angry. 😡

Zero stars if I could.
AVOID AT ALL COSTS

Ordered through work and it's now 2 months after they charged our card, but have been unable to produce a tax invoice in the amount they charged, showing gst is applicable. I've sent at least 4 emails and follow ups and 5-6 phone calls between my colleagues and me, they just keep sending a screenshot of the booking, which does have the word invoice on it, but is not even the same amount as the amount they charged us. They are registered for gst in Australia but cant produce a proper tax invoice... their offshore call centre has no idea how to handle customers or seemingly straightforward requests, refusing to put me through to a manager and also denying that the corporate team that had been speaking to on another occasion event exists and that their email must be fake... wtf??? I have been promised a call back, but I've been waiting over a week for that and all of my emails are unanswered to date.
I honestly can't understand how they can run a business, take people money but refuse to provide an adequate invoice which is recognised by the ATO...

DO NOT USE THIS DODGY COMPANY

The most appalling service, they delivered the flowers I ordered to someone 6hrs south of me and delivered wilted flowers to my person. When I complained and asked them to rectify I just get the message your flowers were delivered. They then did say they’d rectify it and deliver the correct flowers, however they failed to do so and told me yet again that my flowers were delivered, just going around in circles, don’t use this company they are crooks!