bloomex.co.nz Reviews 

Terrible service with uncaring staff.
A birthday flower delivery 3 days late and still counting....really disappointing.

I ordered flowers but put the wrong address. I contacted them 2 minutes later and they told me the flowers had been delivered by email and they couldn’t change the address. I rang their number and the customer service person was slow and unresponsive and then hung up on me when I asked to speak to someone more senior. Avoid.

A company that is unscrupulous. As is Mel’s Flowers supposedly based in Tauranga. What was ordered was not received by my friend. The bouquet was completely different in every way, to the pictured flowers on Mel’s Flowers website. Of course this is a ghost website for Bloomex. Volume of flowers pathetic for money spent.
No action with regard to a refund or reship. My emailed complaints initially were met with pathetic email responses. Once I told them I didn’t appreciate being treated like an idiot and I’d read their reviews communications ceased from them.
DO NOT USE THEM. Tip always check the Florists business address, if there isn’t one on their website they don’t exist. I didn’t do this sadly.

Wish I could choose zero stars.
Unprofessional, false advertising, poor half dead quality flowers, days late, tiny arrangements.
When I emailed to ask for an explanation I was gaslit.
Refused refund.
They did send a replacement but still no where near what was advertised or quality expected for what was paid.
Criminal. Shouldn’t be allowed to operate.

Flowers delivered a day late, not in the mason jar vase I ordered, and with a hideous stuffed bear which my poor daughter in law kept, until I told her to throw it out.
Absolute crap!

My son ordered the flowers for me for mothers day and spent over $100 with same day delivery which I revieved 3 days later. When I called the company, there was no apology, and response Iwas we can give you $25 credit which I can use on my next order. I am never going to order anything from them ever.

Absolutely rubbish service- horrible to deal with and would go elsewhere

This company are A COMPLETE RIP OFF. I ordered a same day delivery which the website offered for orders prior to 1pm which i did and paid an extra cost for this of $20, to be told by a phone call that this would not be possible 2hours prior to the 1pm cut off time. I asked for full refund because i wanted the flowers to be delivered on the,day which website said was def possible, TO be told, sorry, we cant do this after my money went thru. I asked for a full Refund and it was refused.. So PLEASE people BE CAREFUL.. THESE GUYS ARE NOT HONOROUABLE!!!. I Asked for full refund, and ordered my flowers thru another company that delivered ( thank you Kamo florist).. then bloomex finally delivered the flowers the following day.. and my aunty said ... it was a very very small bouquet$75 later...she said SHAMEFULL FOR WHAT YOU PAID.. SO STAY AWAY FROM THIS COMPAY.. BLOOMEX.CO.NZ ARE NOT REPUTABLE AT ALL!!!

Total scam, Took money for a same day delivery - never fulfilled the order.
Refusing to refund the purchase.

Stay away from Bloomex

MASSIVE SCAM!!!!!

Stay away, they don't return emals or phone calls - same day delivery is unture they aren't even based in NZ.

All orders are through a call centre where they screen calls - KEEP YOUR MONEY & GO SOMEWHERE LOCAL!!

I would go zero.

Sadly I didn't do my due diligence on these guys before I went ahead and posted an order. Fooled by the well presented website... I have ordered flowers for my wife every month for almost 4 years. Even when there have been issues in the past companies have always made it right and ensured that the delivery happened on the day it was ordered for.

Never has a company let me down so badly. They just didn't turn up. Call centre don't answer, online chat doesn't respond. Absolutely avoid.

Misleading scam. Paid for same day deliver and the flowers still haven't arrived 2 days later.

Ordered flower for delivery the next day for a birthday, they were delivered to the wrong address at 6:45pm in the evening. Will not refund money. Worst company ever

Like everyone else here, bloomex failed to deliver as promised - indeed, as contractually obligated.
One phone call and four emails asking for refund but not refunded until I disputed the credit card transaction.

Even if your flowers were finally delivered, you are still within your rights to get refund.

Give the bank your emails and other evidence showing them not meeting the contract and you asking order to be cancelled and refunded.

Here's my story:
I placed order for birthday flower delivery the next day,
The next day received email that they could not deliver.

Rang and got contact centre who could not cancel and refund but contact center said would get supervisor to phone.
No phone call from supervisor
I emailed four tines and received THREE refusals to refund! Here's an example:

"While we are unable to proceed with a refund at this stage, we can offer the following options to assist you..."

I submitted a dispute to my credit card company & it was only after repeatedly telling bloomex that I was disputing the transaction that I finally got my money back.
Here's their last attempt to not refund, (note that NOW they "can certainly cancel"):

"...We can certainly cancel your order; however, we would appreciate the opportunity to retain your valued business..."

I replied with:

"I have asked several times that the order be cancelled and refunded and you have refused again and again. 
I don't want any store credit or alternative service, I want my money back. "

They need to be shut down and any florist who works with them should be ASHAMED!

These people need to be held accountable for their scam of a business.
They told me their emails are ai generated.
I asked for the Teddy Bear to be Delivered that they left off the order and was told they do not deliver single items.
What a joke 🤬

The flowers I ordered did not arrive at the time or at the address I requested. They were delivered to another address at 7pm on the same day. By then the intended purpose of sending the flowers had missed the mark. Then through the complaints process I received AI generated responses which never addressed the issue to resolution. 17 days after the initial complaint it remains open. Would never use again.

I should have checked their rating first. I can barely give a 1 star rating. I ordered flowers as a surprise for a friend who had had a rough week. Not only did Bloomex shift the delivery date, the contacted my friend to rearrange delivery... So where is the surprise? Also flowers 2 days in transit will not be the best when they finally arrive. DO NOT USE THIS COMPANY, be warned.

Absolutely useless. Say they will deliver then say they cant. Sonf even offer a refund only a credit had to cancel my card as they are untrustworthy. DO NOT USE

Ordered a deluxe Sunshine Bliss arrangement and a full sized sympathy card, but what was delivered looked nothing like the bright flower arrangement in the picture. What was delivered was a bunch of greenery with a couple of flowers and very little colour. The full sized card ended up being a hand written note, not even a card.
I complained about the difference and was asked to send photos and I did.
I advised that I would like what I actually paid for to be delivered and that's the last I heard from them. DO NOT use Bloomex NZ. They do not deliver what they advertise and then hide once an issue is raised. I will never use them again.

A bloody ripoff! DO NOT ORDER FROM BLOOMEX !! We paid an extra $40 for the supersize and only got the small one delivered ...a day late ...I have messaged them and have been fobbed off. What a RIPOFF ! Support any other NZ company but def not this one