BlindsDirect.co.za Reviews 

2,258
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery, often receiving their custom orders well ahead of anticipated schedules. People also appreciate the completely seamless ordering process, the helpful support team, and the truly impressive workmanship of the items. Reviewers frequently emphasize that the blinds fit their windows perfectly when properly following the website's clear measurement guidelines. However, some people mentioned that delivery times could occasionally run longer than anticipated or be affected by courier handling issues. A few reviewers also noted occasional minor discrepancies regarding product colors or materials when compared against online representations.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the items arrive quickly and fit windows with... See more

Quality

People report positive experiences with quality, highlighting that products are well made, highly durable,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that packages arrive... See more

Service

Clients share positive opinions on service, frequently praising the prompt response, helpful sales team, and... See more

Order

Consumers find order satisfaction to be consistently high, frequently highlighting the seamless online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Blinds Direct on numerous occasions and every time I have been very pleased with the outcome. It's easy to order and the product arrives when promised and as ordered. I was kept informed at... See more

Company replied

Rated 5 out of 5 stars

The instructions are well documented on the website to help you take precise measurements for your blinds. The blind arrived and was cut exactly to specification. The fit is very neat and the product... See more

Company replied

Rated 5 out of 5 stars

From ordering to delivering took 4 days. What a pleasure. When I phoned for assistance with installation they were amazing. 🤩 The website is easy to navigate even for an eighty year old like myself.... See more

Company replied

Rated 5 out of 5 stars

Two head rail components weren't working, and they replaced them free of charge - I just covered the postage. I have ordered multiple blinds from this company and they are always willing to help, solv... See more

Company replied


Company details

  1. Blinds Shop
  2. Curtain Store
  3. Home Improvement Store

Written by the company

We have the widest range of blinds, shutters and curtains offering in South Africa. Offering best customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,258)

296 reviews in the last 12 months

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Rated 5 out of 5 stars

I had 2 custom blinds made as they are…

I had 2 custom blinds made as they are not a standard size that you can purchase. The blinds are perfectly made and the sizes are on par. The colour that I chose was not the colour I received as per the chart given, but I am so happy with the colour I got, because it was the colour I would have chosen if it was on the chart.

19 February 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Martha

Thank you for the lovely review! Since screens can show colours differently, different batches of dye/paint etc can influence the final colour, we always recommend requesting samples if you have a specific colour in mind. I am glad to hear all worked out and you love your new blinds!

Blinds Direct Team

Rated 5 out of 5 stars

The guidelines in the website for how…

The guidelines in the website for how to measure are fabulous, I also got some instant on line advice on the best blinds to order for my situation.
We followed your instructions, ordered our blinds, you kept us informed of progress with our order.
They arrived and we put them up.
Super impressed

18 February 2026
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Reply from BlindsDirect.co.za

Hi, Jill

We appreciate this wonderful review and your feedback on the process - thank you!

Blinds Direct Team

Rated 5 out of 5 stars

Fast and efficient!

Fast and efficient!
Excellent quality. Beat any of the competitor prices without sacrificing on quality

17 February 2026
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Reply from BlindsDirect.co.za

Hi, Mignon

Thank you for taking the time to leave us with this superb review, we truly appreciate it! We trust your roller blinds are looking great.

Blinds Direct Team

Rated 1 out of 5 stars

Misleading product information

I ordered a white item and expected white. Your system indicates it as white, not white washed. The worst is that it is even a bad white wash and about 95% natural. This is misleading and your customer service is not helping.

16 February 2026
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Reply from BlindsDirect.co.za

Hi Kobus

We're sorry to hear that you are not happy with the finish if your blind. Unfortunately we do have to keep the colours as named by the factory to ensure the correct one is manufactured. The swatch online does show that it is not a pure white colour and we do have samples that can supplied before an order is placed to ensure clients are happy with the colour.

Blinds Direct Team

Rated 5 out of 5 stars

I love working with Blindsdirect

I love working with Blindsdirect ! super efficient service and high quality product, all 4 large blinds were great quality and easy to install

2 February 2026
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Reply from BlindsDirect.co.za

Hi Duncan,

We sincerely appreciate this wonderful review! We trust your new blinds are looking great!

Blinds Direct Team

Rated 4 out of 5 stars

Easy and smooth interaction

Easy and smooth process from ordering through to delivery. this is the fourth time we have used BlindsDirect and the result has been excellent each time.

10 February 2026
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Reply from BlindsDirect.co.za

Hi Bill

Thank you for taking the time to leave us with this awesome review and for continued support, it is much appreciated!

Blinds Direct Team

Rated 5 out of 5 stars

Always a pleasure dealing with Blinds…

Always a pleasure dealing with Blinds Direct, ordering process is quick and easy and blinds are always made to the required specifications making them quick and easy to install.

The nail-in anchors provided with the blinds, in my opinion do not offer sufficient holding strength for the Venetian blinds. I always end up using other fasteners when installing.

2 February 2026
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Reply from BlindsDirect.co.za

Hi, Robert

Thank you for taking the time to leave us with the lovely review and thank you for the feedback on the screws, this is something we will look into.

Blinds Direct Team

Rated 5 out of 5 stars

Unbelievable quick turn around times

Unbelievable quick turn around times. Perfect fit and good quality

6 February 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Lize

We appreciate you taking the time to leave us with this stunning 5-star review!

Blinds Direct Team

Rated 5 out of 5 stars

Great communication

Great communication. quality product

6 February 2026
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Reply from BlindsDirect.co.za

Hi, Jana

Thank you for the wonderful review, we trust your new blinds is looking great!

Blinds Direct Team

Rated 2 out of 5 stars

Blinds to forever !

Blinds to forever !

Then when delivered only 1 blind arrived on a friday. Rest delivered on the monday only after complaining

Probably wont use you guys again

6 February 2026
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Reply from BlindsDirect.co.za

Hi, Kevin

We're sorry to hear about your experience and for the inconvenience caused.
I see your order was prioritized by our team for manufacturing to try get it to you as soon as possible but unfortunately the parcels got separated during transit. We only became aware of the issue of the on Monday morning as our admin office is closed over the weekend, where after the courier was promptly contacted to complete the delivery.
Unfortuantely these things do occasionally happen, as much as we put processes to avoid this.

Blinds Direct Team

Rated 5 out of 5 stars

Quick and Easy. Perfect Fit

Ordered a single blind online, measurement guide made the process simple and it arrived quickly and fitted perfectly.

6 February 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi Ross

Thank you for the great review! We trust your blinds is looking great!

Blinds Direct Team

Rated 5 out of 5 stars

second time I ordered blind service…

second time I ordered blind service outstanding as always with fast delivery.

29 January 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

HI Annelie

Thank you for the wonderful review and continued support! We trust your blinds are looking lovely

Blinds Direct Team

Rated 5 out of 5 stars

Awesome service.

Great service.
Great quality product.

21 January 2026
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Reply from BlindsDirect.co.za

Hi, Tshepo

Thank you taking the time to leave us with this fantastic review, we truly appreciate it!

Blinds Direct Team

Rated 5 out of 5 stars

Quality products

Quality products. BlindsDirect

23 January 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Ayanda

Thank you for the wonderful review, we appreciate it!

Blinds Direct Team

Rated 5 out of 5 stars

Great service!

Two head rail components weren't working, and they replaced them free of charge - I just covered the postage. I have ordered multiple blinds from this company and they are always willing to help, solve any issues & ordering from them is always a breeze. I will definitely always order from them in the future

19 January 2026
BlindsDirect.co.za logo

Reply from BlindsDirect.co.za

Hi, Keir

Thank you for taking the time to leave us with this superb review, we truly appreciate it! We look forward to assisting you again in the future.

Blinds Direct Team

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