Called Blinds Direct a little earlier and Lucy answered the phone. It was a query rewarding replacement tie backs I had just received which don’t go around the curtains. (Curtains very thick-loads... See more
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Made to measure, made with care. At Blinds Direct, we believe creating a home you love should feel simple. From our dedicated facility in the heart of Yorkshire, our skilled team makes thousands of bespoke window furnishings every week, combining quality materials, expert craftsmanship and over two decades of experience. From made-to-measure blinds and curtains to shutters and coordinating home accessories, our collections bring together thousands of colours, fabrics and styles, with options for every room and every way of living. By bringing the experience online, we make it easy to explore, measure and order from the comfort of home, with helpful guidance and support available along the way. Whether you're shopping with Blinds Direct in the UK or Ireland, you'll find the same focus on quality, choice and making made-to-measure feel straightforward.
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When you shop with Blinds Direct, you are investing in a product that will stand the test of time
Building 2, Colne Bridge Road, Colne Bridge, HD5 0RH, Huddersfield, United Kingdom
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Easy to measure and place the order, then I realised I had ordered the wrong side control (right side instead of left side). Rang customer services right away and spoke to Maria who was really helpful. After checking the order, Maria advised me that, on the particular blinds that I ordered, the control can be fitted on either side.
The blind is great but only with me due to a miracle! The blind was delivered to a totally different address although correctly labelled. This in a different town, different name ,different postcode.
The miracle was that this random address was my brother!
Absolutely overwhelmed with the service I’ve received today thank you so much to johnathon p x😊
Poor customer service. Roller Blind was made too long for recess and bottom of cord would have ended in the basin.
They still insist that blind was correct length even though their own records show it is 35 cm longer than ordered.
So much heavier and bulkier.
Kept saying they make it a bit longer than ordered. Didn't listen or look at photos I sent and refused to reorder.
Always been happy before with Blinds Direct but never again
We bought just the slats for our vertical blinds to replace our old ones and they’re excellent quality and a perfect fit. Very happy with the price and service. Will definitely buy again.
Had a query about my new blind , spoke to Lucy who immediately resolved it in a patient, polite and knowledgeable way.
Great products and very good customer service. Chloe and Bilal have been very helpful. I ordered 6 sets of blinds and all fitted first time. Will use again.
Haven’t put it up yet but from choosing to delivery blinds direct has been great .
I am very pleased with my purchase.Exactly what I wanted perfectly made.Thank you
Great service from Maria and Katie.
I ordered blinds along with the surefit guarantee, this is a guarantee that kicks in if you make a mistake with anything on the initial order. I measured wrong, called them up and literally 10 minutes later Katie helped me make a new order to replace my mistake at just postage costs - amazing service and great quality blinds, thank you
Great service, delivery on time. Blinds are a perfect choice and fit beautifully.
From ordering on the website to delivery
And fitting was excellent. A quality blind very pleased..
Great company, easy to follow measuring instructions, all our orders have always fitted perfectly, Connor was really helpful on the phone when we needed different fittings.
Fifth tune I have used Blinds Direct. Always good quality and value. Very pleased with my order as always
From order to delivery, the service was excellent and the order was delivered promptly. Thank you.
Really pleased with my purchase. Do easy to fit and great quality at a great price. Fast delivery too. Perfect
Overall an excellent product although we didn’t think the video for fitting was as clear as it could be.
Everyone I spoke to was helpful and friendly. The only reason I didn't give 5 stars is because we requested both types of brackets but only one type was sent. I contacted you and you sent the other brackets promptly.
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