Called Blinds Direct a little earlier and Lucy answered the phone. It was a query rewarding replacement tie backs I had just received which don’t go around the curtains. (Curtains very thick-loads... See more
Company replied
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Review summary
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Reviews shaping this summary
I applied sure fit to my order with renovations underway at home, needed time to make sure everything fit correctly. Liam from customer service was more than happy to help, walked me through the p... See more
Really painless process of getting our blinds changed due to a wrong measurement would highly recommend surefit incase of wrong measurements Liam was really helpful in resolving the issue and whole pr... See more
The whole process was easy. The video on measuring has ensured that the curtains are a perfect fit. I appreciated knowing the exact cost of the curtains. I was kept informed throughout the process of... See more
Company replied
Company details
Written by the company
Made to measure, made with care. At Blinds Direct, we believe creating a home you love should feel simple. From our dedicated facility in the heart of Yorkshire, our skilled team makes thousands of bespoke window furnishings every week, combining quality materials, expert craftsmanship and over two decades of experience. From made-to-measure blinds and curtains to shutters and coordinating home accessories, our collections bring together thousands of colours, fabrics and styles, with options for every room and every way of living. By bringing the experience online, we make it easy to explore, measure and order from the comfort of home, with helpful guidance and support available along the way. Whether you're shopping with Blinds Direct in the UK or Ireland, you'll find the same focus on quality, choice and making made-to-measure feel straightforward.
Up to 70% off High Street Prices from Blinds Direct
Written by the company
- Best prices guaranteed
- Here at Blinds Direct, we are proud to offer up to 70% off High Street Prices. We utilise the highest quality materials and manufacturing methods to ensure every product is beautiful, functional and durable. We are so confident in this quality, we offer a 5 year guarantee. But we also want to assure you that you’re receiving the very best value. Defined by quality and craftsmanship, with the best prices guaranteed.
5 Years Guarantee on All our Products
When you shop with Blinds Direct, you are investing in a product that will stand the test of time
Our blinds, curtains and home furnishings are handcrafted by a highly skilled team in our West Yorkshire premises. Our experts utilise the very best materials and manufacturing methods, ensuring that every product is attractive, functional, and will enhance your home well into the future.
We're so confident about the quality of our products that we offer a 5 year guarantee. This beats most other manufacturers, who only guarantee their products for one to three years.
Contact info
Building 2, Colne Bridge Road, Colne Bridge, HD5 0RH, Huddersfield, United Kingdom
- 01924 481729
- info@blindsdirect.co.uk
- blindsdirect.co.uk
4.5
Excellent
93K reviews
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Very happy with my experience and…
Very happy with my experience and follow up communication with Amelia in customer service
23 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
avoid
incredibly poor customer service, slow responses to emails, “which email address did you send that to” rubbish, clueless sounding ‘advisor’ on the phone.
my blind arrived damaged as it had seemingly been launched into my neighbour’s basement area.
you couldn’t pay me to endure the process of dealing with Blinds Direct EVER gain
23 September 2026
Unprompted review
Reply from Blinds Direct
Good Morning,
I am really sorry that your blind arrived damaged and for the service received in trying to resolve this. I have emailed you as requested to hopefully come to a resolution that you are happy with.
I look forward to hearing from you.
Kind Regards
Beccie
5*+ Customer Service
The ordering process was easy and when we had a problem with the order (our fault, not theirs) they could not have been more helpful in sorting it out for us.
Absolutely top class customer service from start to finish. Holly in particular was excellent, as was Chanel.
23 September 2026
Unprompted review
Well pleased
Excellent service from ordering to hanging my blind and beyond. Ordering is simple (as long as you can measure ok). Quick delivery. Easy to fit. Had a problem with blinds not tilting when pulling the strings, but a quick phone call and Ellis sorted it right away. Many thanks to all involved. Great Job.
23 September 2026
Unprompted review
Good price
Good price, arrived promptly and a perfect fit Good service from start to finish
10 out of 10
23 September 2026
Great blinds
Great blinds, I ordered replacements for my old ones & dimensionally / quality wise, were very good! Delivery took a while as expected.
19 September 2026
Great service
Great service. So pleased with my blinds they really do the job of keeping intense sun out. I use them all the time even now when it’s sunny during day.
Thank you
23 September 2026
Vertical blind
Had an issue with a large split side vertical blind.
Ellis was exceptionally helpful and after a call back within 10 minutes it was agreed a replacement would be sent - amazing 👏
23 September 2026
Unprompted review
All round quality
Concise instrustion on how to measure . Detailed Delivery details . Well packaged. Easy to fit and well made . Look great. Had four sets of Venetian blinds from them. All
Round good service
11 September 2026
It was so easy to measure and order my…
It was so easy to measure and order my new curtains with help from their site. I ordered samples that came really quickly to help my choice. I would definitely recommend getting samples. The curtains arrived quickly, and I am thrilled that they fit great and the quality is lovely.
23 September 2026
This company are outstanding
This company are outstanding. Their product is great and the service they provide is exemplary. What really stood out was the service provided by Zack in the sales department. He explained everything in precise detail, he was always courteous, patient, and his technical detail is superb. He is a consumate professional
23 September 2026
Unprompted review
Any issues I encountered with my order…
Any issues I encountered with my order was always dealt with very promptly - if parts were missing there was a no quibble interaction and replacements sent promptly
1 September 2026
Unprompted review
First class..highly recommend
Have used this company before for vertical replacement blinds..first class..this time I wanted a roller blind and am absolutely delighted with it. Excellent quality, quick delivery and the colour perfect. Will definitely use them again. Highly recommend.
23 September 2026
Over six weeks delay
Unfortunately my experience has been particularly poor. I have used Blinds Direct previously without any problem but this time I ordered two pairs of curtains on 8 August and it is now 23 September and I still haven’t received my order. The order was sent a second time on 1 September and this has also been lost by Evri the delivery company. The problem seems to be with Evri but it reflects very badly on Blinds Direct and I will think twice about using them again if I can’t be sure I’m going to receive the goods from them in a reasonable time despite it being a problem with Evri as Blinds Direct has chosen Evri as their delivery partner.
19 September 2026
Reply from Blinds Direct
Good Morning Peter,
I am really sorry for the issues you have has with the delivery of your order. Thank you for taking the time to speak with me today in regards to resolving this. I will be in touch with the progress.
Kind Regards
Beccie
I found the ordering procedure easy
I found the ordering procedure easy, and with the sure fit protection it gave me peace of mind, knowing if I made a mistake they would be replaced. The blinds were easily fitted using the downloaded instructions, and they look great, I wish I'd had them fitted years ago.
23 September 2026
Effecient speedy snd professional.
23 September 2026
The blinds came very quickly after…
The blinds came very quickly after ordering, they were go quality and easy to fit. Thank you
23 September 2026
The blinds were swifty manufactured and…
The blinds were swifty manufactured and dispatched within the communicated timeframe.
Fitted perfectly and are absolutely stunning.
We wpuld highly recommend using Blinds Direct.
23 September 2026
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