Brilliant customer service and quality product- ordered and received sunglasses promptly. They look great but decided they didn't quite suit me so contacted Blank about a return. Amazing staff said n... See more
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Review summary
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Reviews shaping this summary
Honestly such an amazing experience! My original order was delivered to the wrong address, but their customer service was incredible from start to finish. They responded quickly, kept me updated,... See more
Company replied
Excellent customer service. Ordered two pairs of sunglasses — one did arrive damaged HOWEVER Blank immediately sent a replacement pair. New pair arrived promptly and look great. Highly recommend —... See more
Company replied
I ordered glasses from BLANK and the delivery got lost. BLANK customer service were easy to deal with and quick to respond. They shipped out a replacement order which successfully arrived. The sunglas... See more
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Company details
Written by the company
BE YOUR OWN BRAND.
Contact info
Amsterdam, Netherlands
- info@blank-sunglasses.com
- blank-sunglasses.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Best customer service
The customer service is the best in class. I ordered an incorrect frame and the customer service (Roanne) was quick to understand the issue and offered multiple options to resolve the issue. This level of customer engagement is unheard of. I am expecting the replacement glass shortly and strongly recommend the brand.
25 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi!
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that Roanne was able to assist you quickly and effectively — she's truly a gem on our team, and we'll be sure to pass along your lovely feedback. 😊
We’re so glad we could resolve the issue and that you're happy with the level of support you received. Providing exceptional customer service is something we take great pride in, and it means the world to us to hear that it made a difference in your experience.
We hope you love your replacement frame, and we’re always here if you need anything in the future. Thank you again for your recommendation — it truly means everything!
Cheers,
Michaela from BLANK
Great service from a little issue I…
Great service from a little issue I had. Would definitely buy again thanks
16 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Lee!
Thank you so much for your kind words! We're really glad we could quickly resolve the issue and provide the great service you deserve. We truly appreciate your support and look forward to serving you again soon!
Pearl from BLANK
Great Customer Service and Support
The sunglasses I received were not quite perfect, with a small defect in the frame. I emailed Blank customer services; who promptly dispatched a new set to me. No fuss, no drama. Now enjoying my new glasses. Thank you!
12 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Robo,
Thank you so much for your kind words! 😊
We’re really glad we could quickly resolve the issue and get you a perfect new set of sunglasses. Making things right without any hassle is exactly what we aim for.
Enjoy your new glasses, and if you ever need anything else, just reach out—we’re here to help!
Thanks again for your support!
Cheers,
Michaela from BLANK
Inspiring Customer Service
I love the novelty of its niche supply! The quality for some feels surprisingly high for the fairly modest price too. What stands out most about Blank to me however, is their customer service! The individual who assisted me throughout the process showed outstanding professionalism and understanding. It was a very human experience too, didn’t feel robotic or scripted which is hard to do in a professional manner, truly inspiring!
9 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Erick,
Thank you so much for your wonderful feedback! 😊
We’re absolutely thrilled to hear that our quality and customer service stood out to you. Making each interaction feel personal and genuine is something we truly value, so it means a lot to know that came through in your experience.
Thanks again for your kind words and support!
Cheers,
Michaela from BLANK
Highly recommend!
Company graciously replaced a pair of sunglasses I did not like completely free of charge! And they were BOGO!
30 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi there,
That’s fantastic to hear! 😊
We’re so happy we could help you find the perfect pair and that you enjoyed our BOGO offer. Providing great service and making sure you’re completely satisfied is what we strive for!
If you ever need anything else or want to explore more styles, just let us know—we’re here to help.
Cheers,
Michaela from BLANK
Amazing stuff!!
6 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi James,
We're so happy you’re loving it. We truly appreciate your support!
Cheers,
Michaela from BLANK
I had a slight problem with my order
I had a slight problem with my order, customer service were fantastic, they kept me updated throughout and were very quick to reply. Would recommend
2 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Adam,
Thank you so much for your kind words! We're really glad we were able to support you and keep you informed throughout — we always aim to make things right as quickly and smoothly as possible.
It means a lot to hear you'd recommend us, and we're truly grateful for your support!
Cheers,
Michaela from BLANK
Nice Sunglasses
Good offers. Regular Updates about the shipping. Nice Products for a fresh look.
30 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Yasini,
Thank you so much for your kind words!
We’re glad you enjoyed our offers and found the shipping updates helpful — and most of all, that you’re loving the fresh look our products bring! 😎
We truly appreciate your support and hope to see you back again soon.
Cheers!
Michelle from BLANK
Sorted the return without issue and…
Sorted the return without issue and they even checked in to be sure I had received an exchange I had asked for. Good service from the company (only issue was the postal service taking ages because of Brexit). Glad something I clicked on on Instagram was actually good!
21 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Matt,
Thanks so much for the kind words! Really glad we could sort the return smoothly and follow through on the exchange — we always want to make sure you’re taken care of 😊
Totally hear you on the shipping delays (Brexit doesn’t make it easy!), but we’re happy everything worked out in the end. And hey — love that a random Instagram click turned into a good one! 🙌
Best,
Pearl from BLANK
The support is great
The support is great! Respond very quickly.
Received broken sunglasses (probably broke during shipping), and they sent me a new one in less than 4 days.
27 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Benjamin,
Thank you so much for your kind words!
We’re really happy to hear you were pleased with our support and that we could resolve the issue quickly for you.
While we’re sorry the sunglasses arrived damaged, we’re glad we could get a replacement to you fast. Your satisfaction is always our top priority, and it means a lot to know you felt taken care of.
Thanks again for your trust and support!
Warm regards,
Michelle from BLANK
Customer service was phenomenal
Customer service was phenomenal! I reached out when I needed to exchange an my request was fulfilled immediately! Then, when my pair accidentally broke, they replaced them at no charge! Shipping did take longer than expected, but for such premium customer service it was something I didn’t mind.
22 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Marquise,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. While we regret the shipping took a bit longer than expected, we're so glad we could make things right and that you're happy with the support you received. If you ever need anything else, we're always here to help!
Warm regards,
Michelle from BLANK
Love the products
Love the products, had a very positive experience with the customer support.
19 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Heidi,
Thank you so much for your kind words! We're thrilled to hear you love the products and had a positive experience with our customer support — it truly means a lot to us. Your support keeps us going, and we’re always here if you need anything in the future! 💬🕶️
Best Regards,
Roanne from BLANK
It’s a very wonderful experience to us
It’s a very wonderful experience to us!
and also a very good product! 5star to me!!
12 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Emir,
Thank you so much for your kind words! We’re thrilled to hear you had a wonderful experience and love the product. Your 5-star review truly means a lot to us!
We look forward to serving you again soon.
Best regards,
Roanne from BLANK
Great products and 100/10 customer service
Products are great overall so im very happy with my sunglasses. Customer service is also amazing. Short story, Package was said to be delivered by DHL but never was after emailing customer service and a little back and forth talking (very kind a thoughtful person i got to file my problem with mind i say) i got my package resent free of charge and this time it got delivered nicely. Even got offert a discount voucher to add on to that. So overall experience was a 10/10 and i would definitely buy again knowing that if something happens it will be handled professionally and with genuine kindness. And if everything goes well you'll have some nice ass products too. :)
5 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Mark,
Thank you so much for sharing your detailed experience and kind words! We’re really glad to hear that despite the initial hiccup, our customer service team was able to assist you promptly and kindly. Your satisfaction means everything to us.
It’s wonderful to know you’re happy with your sunglasses and the way we handled your situation. We truly appreciate your trust and look forward to serving you again with more great products and support.
Thanks again for the awesome 10/10 review — it really made our day!
Best regards,
Roanne from BLANK
SICK SHADES MATE!
Sunglasses are awesome!!!! And the customer service is also top tier. HIGHLY RECOMMEND!!!
7 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Connor,
Thank you so much for the amazing review! We're thrilled to hear that you’re loving your new sunglasses and that our customer service made a great impression—that really means a lot to us. Your recommendation is the highest compliment we could receive, and we’re so grateful for your support. Looking forward to having you back again soon!
Best Regards,
Roanne from BLANK
Customer service was amazing and Roanne…
Customer service was amazing and Roanne showed great initiative in helping with my query. Would use company again.
7 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Myles,
Thank you so much for your thoughtful review—we truly appreciate you taking the time to share your experience! We're absolutely delighted to hear that our customer service met your expectations . We always goes the extra mile for our customers, and it's wonderful to know our effort made a positive impact on your experience.
Your feedback means a lot to us, and we're so glad to hear you'd choose to shop with us again. We're committed to maintaining this level of service and continuing to offer products and support you can rely on.
Thanks again for your trust and kind words—we can’t wait to welcome you back!
Best Regards,
Roanne from BLANK
ABOVE AND BEYOND EXPECTATIONS
I have to say that this company Blank went above and beyond with their customer service. I ordered a pair of beautiful sunglasses. But when my order arrived all but the glasses arrived. With that said. I wrote an email to Blank corporate and they immediately addressed my case with professionalism and efficiency. It’s so refreshing to know that there are companies still out there that care about the customer and make it easy to correspond. Not just go into the abyss like other large companies. The company expedited my order and sent a new pair that I received and I just love them. Thank you blank and the team. Greatly appreciate it.
18 April 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Mark,
hank you so much for your kind words — your review truly made our day!
We’re so glad we could turn your experience around quickly and that you’re loving your new sunglasses. It means the world to us to hear that our customer service stood out and made a positive difference.
Your support and trust in Blank mean everything — we’re here anytime you need us!
Wishing you lots of sunny days ahead 😎
Best Regards,
Roanne from BLANK
Bought 3 for the price of one
Bought 2 for the price of one, didn’t like the 2nd, bought 1 separate had to pay 98€ usually, asked the support to cancel my first order and „combine“ the first and third glasses to make it „buy 2 pay 1“, was no problem at all, they even said i could keep the glasses I didn’t like, got 3 now. Will buy again, insane.
18 April 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Orhan,
Wow — thank you for the amazing review! 🙌
We’re so glad we could sort everything out for you and make the experience smooth and flexible. Enjoy all three pairs — even the one you didn’t love at first! 😄
Your support means a lot to us, and we can’t wait to have you back for your next order. You're the reason we do what we do!
Best Regards,
Roanne from BLANK
Quality speaks for itself
Quality products and fast delivery, can’t wait to wear them!
17 April 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Luke,
Thank you so much for the lovely review! 🙌
We’re thrilled to hear you’re happy with the quality and delivery — we can’t wait for you to rock your new shades! 😎
If you ever need anything, we’re just a message away. Enjoy!
Best regards,
Roanne from BLANK
I found the best sunglasses shop ever!
I found the best sunglasses shop ever! I have known about Blank for a long time and when they were back in stock the glasses I was looking for I immediately bought them and... wow!!
The product is perfect, exactly as I expected, the materials are of the highest quality and the glasses are extremely solid. Super fast shipping, they arrived in 3 days, with a very careful package, super professional container box, very high quality case and much more... buy something and you will see!!
I will recommend Blank to everyone I know!
4 March 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Andrea,
Thank you so much for your kind words and amazing review! We are thrilled to hear that you love your sunglasses and had such a positive experience with us. We truly appreciate your support and are glad that the quality and service met your expectations.😊
Your recommendation means the world to us, and we’ll continue to work hard to ensure every customer has an experience as great as yours. Thank you again for choosing Blank—we look forward to serving you again soon!
Best regards,
Roanne from BLANK
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