blancspace.com Reviews 

4,494
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 605 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the wonderful variety of stylish phone case designs, noting the impressive overall build quality, nice feel, and great product durability. Everyday consumers also appreciate that shipping is consistently fast and packages always arrive safely within the expected timeframe in perfect, secure condition. However, some people mentioned serious difficulties regarding customer service responsiveness, unhelpful communication, and getting correct refunds for returned orders. A few other people also felt that certain printed images did not quite match their initial expectations based on misleading online pictures.

What people talk about most

Product

People report high satisfaction with the product, frequently highlighting the fantastic quality, sturdy... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the items look gorgeous,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders are processed quickly, arrive... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers praise the quick delivery, easy... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the team for quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took about a week to be dispatched but have been very happy with the cases since the arrived. They're great quality and feel really protective. The lens protector wasn't great as it only lasted a coup... See more

Rated 4 out of 5 stars

Some confusion following a return, when the AI chat bot said I could use my store credit for the buy one get one free offer but the human agent then told me I couldn't..a fair amount of back and forth... See more

Rated 4 out of 5 stars

It’s a great product with super quick shipping, only let down by the bombardment of post-purchase emails with offers etc. Tedious.

Rated 5 out of 5 stars

The cases have a great quality and just look downright gorgeous! This is my second time buying from them and even when i accidentally ordered the wrong size (🥲) they offered me great options and answ... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Blancspace is the No 1 personalised tech accessory brand in the UK. We offer a range of cases for all Apple devices. Next day delivery even on our personalised products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 59% of negative reviews

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4.4

All reviews

(4,494)

642 reviews in the last 12 months

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Rated 1 out of 5 stars

DONT waste your money

I brought two protective cases and a screen protector costing me £45. The first time my new mobile fell from a low bedside cabinet the screen smashed so the protective case did not protect my mobile or screen. I emailed blancspace and got an AI response's which basically me the cases were tested and there was nothing they could do. So I have now got to buy another case and screen protector to protect my mobile DONT waste your money go have a pretty case that WONT protect your mobile screen.

22 June 2026
Unprompted review
Rated 3 out of 5 stars

Note about international return shipping!

The phone cases look very nice, but I didn't love the way they felt in my hand. I'm a bit particular about phone cases and prefer a smooth surface, while with these cases you can feel a slight raised texture on the designs. Not a big deal, just not my preference. Unfortunately, I live in the US and I did not realize that Blanc Space is based in the UK and does not provide prepaid return shipping labels, so the cost of paying for international shipping likely isn't worth it. If you're in the US, just keep this in mind before you place an order.

16 August 2026
Unprompted review
Rated 1 out of 5 stars

Very frustrating returns experience

Very frustrating returns experience

I ordered two phone cases from Blanc Space as part of a Buy One Get One Free promotion and paid £33.93 in total.

I decided to return the whole order (as I’d accidentally ordered the wrong size) and put both cases together in the same return parcel. However, I believe the online returns process only allowed me to select one of the items, presumably because the second was the free BOGOF item.

I was then refunded just £3.01. Initially customer service gave me a very confusing explanation involving a £23.96 “tax adjustment”. After I challenged the calculation, it was referred to a human support team.

I have now been told that their warehouse only received one case. I know that I put both cases into the same parcel, but unfortunately I didn't photograph the contents before sealing it, so I have no way of proving this.

I have asked Blanc Space to investigate whether the second case could have arrived but not been recorded because the returns system only registered one item.

At present I have paid £33.93, returned what I believed to be my entire order, and received £3.01 back.

I'm hoping Blanc Space will investigate and resolve this, and I will update this review if they do.

26 August 2026
Unprompted review
Rated 3 out of 5 stars

Disappointing appearance

4 cases arrived in good time and quality appears to be ok, however 3 of them appeared to have a sparkly design online but in reality have a flat matt paper like design, very disappointing for the price.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Good deals

I loved BOGOF offer, communication was great, shipping was fast and the products feel like good quality.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely experience

Ordered through instagram as I saw a “BOGOF” offer. Browsing was very easy, checkout was easy. Kept me updated through the delivery process, arrived in great condition & very fast (2 days)

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Both cases were misprinted

Both cases were misprinted. Helpful (but long winded) customer service to send out new cases but same/ worse misprint. Disappointing quality at this price point and to return you have to have all original packaging etc (luckily I have this) but it feels an awkward returns policy that could catch people out. First time I have had to leave a bad review about a phone case ever, it feels like this company have a high price point for an inferior product

11 August 2026
Unprompted review
Rated 4 out of 5 stars

Good quality cases

Took about a week to be dispatched but have been very happy with the cases since the arrived. They're great quality and feel really protective. The lens protector wasn't great as it only lasted a couple weeks before falling off and the adhesive drying out

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Phone cases never arrived and still no refund even after 2 months!

I have never experienced such frustrating and terrible service! I ordered online to Germany, and was so excited to receive it, but the tracking said my address is incorrect and therefore cannot deliver. I've checked the address and it was correct, so I was annoyed. Then they wouldn't refund me even though I have reached out multiple times in the past 2 months!! This is so far my worst experience with any online shop.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

i would give no stars if possible

i would give no stars if possible. customer service is the worstnive ever experienced. ordered 2 cases which are lively but they sent one the wrong size, so i asked if i can return one for a straight exchange, i was told i had to send full order back and reorder. it was for birthday present so needed at least one of them so now stuck with one that doesn't fit phone. didn't even try to help me they simply said no . put in a new order and return the full order back. will never ever buy from here again and also told family and friends not to use this place i. whicj they agree because of the customer service they won't use either

24 July 2026
Unprompted review
Rated 5 out of 5 stars

The best phone case I have ever had

The best phone case I have ever had. Total confidence that it will protect my phone. Love the fact that there are so many designs, making them suitable for all ages.
Great service. Delivery good.

8 August 2026
Unprompted review

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