Really enjoy BladeHQ site. Knife selections, quality and sale items are top notch. Purchased many great knives for myself and as gifts over many years. Just bought an engraved knife for my daughte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blade HQ has always had top tier customer service. Been on a knife buying kick lately, got a bad Böker AK74 and had no trouble with getting help and then an exchange. Highly recommend purchasing... See more
Company replied
Made returning the knife I purchased so easy, then gave me suggestions on what might fit my needs better. 🤔 quite the concept, treet your customers like actual people who are different and someti... See more
Company replied
Blade HQ has the best customer service. I'll repeat that so you don't miss it. Blade HQ has the best customer service, not only in their industry, but I feel their format is marketable. Treated like a... See more
Company replied
Company details
Information provided by various external sources
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
Contact info
East 1000 South 400, 84043, Lehi, United States
- bladehq.com
4.7
Excellent
762 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returned pocket knife due to weak detent
The pocket knife I purchased had a weak detent. Since it was a $300 knife, I felt like I shouldn't have to take it apart and adjust it myself. Not to mention not being able to return it if I scratched or messed up the knife in the process.
So, I requested to return it. BHQ promptly authorized a return and a return shipment label. As soon as they received it, they emailed that my refund was being processed.
The return experience was as stress free as possible. Awesome!
7 April 2026
Unprompted review
Reply from Blade HQ
Thank you so much for the thoughtful feedback!
We’re glad to hear we’ve been able to meet your expectations—especially when it comes to fit and finish, which we know can be a big deal. It’s great to know our returns process, shipping speed, and customer support have all made a positive impact.
We truly appreciate your support and are honored to be your go-to retailer! ~Tiffany
5 star customer service & inventory
The customer service is as good as it gets. If you have an issue or just change your mind, they are great about it. I've become a serious repeat buyer- because they have the inventory and they go an extra mile to accommodate. I'm a serious collector, and they are the #1 place I buy from now.
8 April 2026
Unprompted review
Reply from Blade HQ
Thank you so much for your kind words and continued support! We’re thrilled to hear that your experiences with our customer service and inventory have kept you coming back. It means a lot to us to be your go-to place as a serious collector. We’re always happy to go the extra mile and make sure you’re taken care of. Looking forward to helping you grow your collection even more! ~Tiffany
Reply from Blade HQ
Thank you for your kind words! We’re so glad to hear that Cloey E made the process easy and was great to work with. We’ll be sure to pass along your feedback—she’ll really appreciate it! ~Tiffany
Great customer service
Great customer service. Keep up the good work. Awesome company!
6 April 2026
Unprompted review
Reply from Blade HQ
Thank you for the awesome feedback!
We’re glad you had a great experience with our customer service. We’ll keep working hard to deliver that same level every time. We truly appreciate your support! ~Tiffany
Return/Sale Price
I had a question concerning a return, and wanted to know if I could still get the sale price on another knife, and she said yes. Alyssa T. is the greatest!
6 April 2026
Unprompted review
Reply from Blade HQ
Thank you for the great feedback!
We’re so glad Alyssa T. was able to help and make sure you could still take advantage of the sale price—that’s a win! We’ll be sure to pass along your kind words to her.
We truly appreciate your support! ~Tiffany
SO GLAD I FOUND BHQ (Kim's the best!))
What made my experience great today was (and always has been) the support from BHQ. Shout out to Kim who squared me away. As a retired Army veteran and knife fiend, the people at BHQ are even more incredible than the knives I get. If you ever doubt purchasing here instead of the go to you may have, stop yourself. BLUF, trust them!
2 April 2026
Unprompted review
Reply from Blade HQ
Thank you for the incredible review—and for your service, we truly appreciate it.
We’re glad to hear Kim took such great care of you and continues to deliver the kind of support you can count on. Earning that level of trust means a lot to us, and we’re honored to be your go-to.
Enjoy the knives, and we’ll always be here when you need us! ~Tiffany
Reply from Blade HQ
Love to hear it!
Smooth and awesome is exactly what you want. Enjoy it, and thanks for sharing! ~Tiffany
Blade HQ has awesome customer service.
Blade HQ has always had top tier customer service. Been on a knife buying kick lately, got a bad Böker AK74 and had no trouble with getting help and then an exchange.
Highly recommend purchasing through BHQ especially for new buyers that may be concerned with spending $$$ on blades people didn't know could cost so much. 😛
BHQ definitely brings peace of mind with the purchase and their willingness to be real cool and helpful with the customers.
25 March 2026
Unprompted review
Reply from Blade HQ
Thank you for the awesome review!
We’re glad we could help get things sorted with the Böker AK74 and make the exchange process easy. That peace of mind is exactly what we want every customer to have—especially when jumping into higher-end knives.
We really appreciate the recommendation and your support. Enjoy the knife kick! ~Tiffany
Horrible customer service
Horrible customer service. Claimed they canceled my order yet I received a tracking number minutes after inquiring about cancelation. I want my item or I want a refund. Mrs.Dallas is not very helpful at all.
23 March 2026
Unprompted review
Reply from Blade HQ
We’re so very sorry to hear about this!
We did reach out to request additional information so we could look into this further, but we haven’t received a response back just yet. We definitely want to help get this resolved—whether that means making sure you receive your item or issuing a refund.
Please reach out to us at info@bladehq.com
with your order details so we can take care of this for you as quickly as possible. ~Tiffany
Untrustworthy merchants
The received product had some defects, so a return was processed. However, my $25 fee was deducted. The website's return policy clearly states that returns are free of charge, which is very disappointing and frustrating. I will never purchase any products from this company again. A company without credit.
19 March 2026
Unprompted review
Reply from Blade HQ
We’re sorry to hear about your experience and understand how frustrating this situation must be.
We did reach out to request additional information so we could look into this further, but we haven’t received a response back just yet. We definitely want to help get this resolved—whether that means making sure you receive your item or issuing a refund.
Please reach out to us at info@bladehq.com
with your order details so we can take care of this for you as quickly as possible. ~Tiffany
Excellent service processing a return
Had to return a folding knife that was not functioning properly. BHQ approved the return request and provided a return email within a few hours of the request being submitted, and the refund was issued within a day of the return being received. Excellent service all around.
18 March 2026
Unprompted review
Reply from Blade HQ
Exactly! That reply is clear, professional, and lets the customer know their experience is appreciated while highlighting the seamless service. It works perfectly as a response. ~Tiffany
Very prompt
Very prompt, friendly customer service! Even on a weekend. Highly recommend!
14 March 2026
Unprompted review
Reply from Blade HQ
Thank you for the great feedback! We’re glad to hear our team was prompt and friendly—even over the weekend. We truly appreciate the recommendation and your support! ~Tiffany
Great company to buy knives
Great company. Excellent customer service.
13 March 2026
Unprompted review
Reply from Blade HQ
Thank you for the kind words! We’re glad you had a great experience with our customer service. We truly appreciate your support and look forward to helping you again! ~Tiffany
BladeHQ shipped my item quickly and…
BladeHQ shipped my item quickly and also the customer service team was quick to respond, helpful, and friendly
17 February 2026
Unprompted review
Reply from Blade HQ
Thank you for the great feedback! We’re glad to hear your order shipped quickly and that our team was responsive, helpful, and friendly. We truly appreciate your support and look forward to helping you again! ~Tiffany
Seamless return
Seamless return, love buying from you guys. Bummed that one didn’t work out for me.
13 March 2026
Unprompted review
Reply from Blade HQ
Thank you for the kind words!
We’re glad the return process was seamless, even if the knife wasn’t quite the right fit. That happens sometimes, and we’re always here to help you find the one that is.
We appreciate your support and look forward to helping with the next one! ~Tiffany
got it fast no mess ups good job thanks
11 March 2026
Unprompted review
Reply from Blade HQ
Thank you for the feedback!
We’re glad everything arrived quickly and without any issues—that’s exactly what we aim for. We appreciate your support! ~Tiffany
The knife I got was an otf that broke…
The knife I got was an otf that broke on the 1st fire but they gave me a refund and even let me keep the knife so I didn't have to go through the hassle of returning it . Very impressed thank you I will be a return customer
11 March 2026
Unprompted review
Reply from Blade HQ
Thank you for sharing!
We’re glad we could make the situation easy with a refund while letting you keep the knife. We appreciate your understanding and look forward to having you back as a returning customer! ~Tiffany
Great friendly service
She seems friendly in her response and gave me the information I requested. Very satisfied.
11 March 2026
Unprompted review
Reply from Blade HQ
Thank you for your feedback! We’re glad to hear our team was friendly and provided the information you needed. We truly appreciate your support and look forward to helping you again! ~Tiffany
Answered my question plus more…
Answered my question plus more explaining how things work.
10 March 2026
Unprompted review
Reply from Blade HQ
Thank you for your review! We’re glad to hear your question was answered and that our team was able to provide some additional information to help explain how things work. We always want to make sure our customers feel informed and supported. We appreciate you taking the time to share your experience! ~Tiffany
Customer service at Blade HQ rocks!
9 March 2026
Unprompted review
Reply from Blade HQ
Thank you for the awesome feedback! We’re glad to hear our customer service made a great impression. We truly appreciate your support and look forward to helping you again! ~Tiffany
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.