Blackwood Outdoors Reviews 

418
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional delivery service, pointing out that packages arrive swiftly and securely on the next working day. Reviewers frequently express satisfaction with the competitive pricing, broad selection, and high quality of the equipment offered. However, some people mentioned encountering frustrating issues with missing items, unexpected stock shortages, and delays in order dispatch. A few consumers also unfortunately experienced receiving faulty equipment and unsatisfactory customer support when trying to resolve problems. These occasional setbacks created friction for a small portion of buyers who expected smoother transactions.

What people talk about most

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting fast dispatch times... See more

Service

Clients share positive opinions on service, frequently highlighting exceptionally fast delivery and helpful... See more

Product

People report high satisfaction with the product quality, praising items like scopes, thermal sights, and... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive rates and great deals on... See more

Order

Reviewers highlight positive aspects of order experience, frequently praising straightforward online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered night vision camera,quick delivery, good product but found awkward and painful to use, owing to my arthritic hands and fingers.Informed Blackwood Ltd, said they were on holiday, they suggest... See more

Rated 5 out of 5 stars

Not the cheapest, also not the most expensive. Easy to deal with, well packaged and arrived in good time. No faults with the service. Will definitely use these guys again for future purchases. Deliver... See more

Company replied

Rated 5 out of 5 stars

Needed a product to assist in the capture of barn cats. While an infrared kit would have worked (& admittedly would have been cheaper) I dislike the glare emitted from the view screen. This fit the... See more

Company replied

Rated 5 out of 5 stars

This isn't the first time I have bought from Blackwoods and just like the previous times, it was faultless in terms of delivery and condition etc. This was a pre order, so I knew it would not be de... See more

Company replied


Company details

  1. Hunting Store

Written by the company

Night vision and thermal imaging specialist retailer, for the use in hunting, wildlife observation and ecology. Supplying fieldsports and hunting related items.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

418 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(418)

346 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I first ordered a Zulus v2 it was a…

I first ordered a Zulus v2 it was a good service fast delivery so I ordered a hic micro 4k the service was not so good second time round slow delivery and the sight is faulty I contacted them and was told to contact main importer? Not a good service. I will not be buying from them again.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Blackwood Outdoors for great service

I knew what product I wanted a Hikmicro HH35L heat image binocular and Blackwood outdoors were offering it at the lowest price in stock ready for immediate delivery. I placed my order and it arrived two days later . It’s absolutely brilliant and I am very happy I chose Blackwood Outdoors for my purchase .

30 September 2026
Unprompted review
Rated 1 out of 5 stars

Ok whilst taking your money but good…

Ok whilst taking your money but good luck if you need to return your item.
No communication at all from them whatsoever had to make a claim through PayPal !! Beware
Won’t ever buy from them again . I’m done

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Changed product to a different design

Ordered night vision camera,quick delivery,
good product but found awkward and painful to use, owing to my arthritic hands and fingers.Informed Blackwood Ltd, said they were on holiday, they suggested a different product and sort when they got back. Brilliant service , I sent first camera back , couple of days got new one,so pleased with design and controls . Also received a refund, the difference between the two products. Great service, no faults ,
thank you.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely over the moon

Absolutely over the moon, as usual by the service received from Ian and his staff !.
Always friendly, and VERY fast service.
This is why I keep going back.
Thank you once again.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Awesome service.

Fantastic service from Blackwood Outdoors. I ordered 5 boxes of Zan slugs in preparation for getting a slug barrel for my BRK Ghost and received them in less than 24hrs, superbly packaged.

15 September 2026
Unprompted review
Rated 4 out of 5 stars

Customer Support

Just had a conversation with the owner of the company with ref to an item missing from my order.
A misunderstanding on my part. Problem has been rectified and I have been assured I will receive it next week.
It's refreshing to see a company that will engage explain and solve the issue even when I was mainly at fault.
Excellent service highly recommend.
Thank you.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy

Perfect really but struggled to get any response from email and telephone calls

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company to deal with from start to finish. Ian was absolutely fantastic throughout the entire process—friendly, professional, knowledgeable, and always happy to help. He made everything straightforward and kept me informed every step of the way.
The service was exceptional, and the whole experience exceeded my expectations. I couldn’t be happier with my purchase and the outstanding customer care I received.
A genuine five-star-plus experience. I would highly recommend this company to anyone and will definitely be buying more items from Ian in the future.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. Order received by next day DPD.
Habrok pro HQ50L is a fantastic instrument. Free hard case if bought from Blackwood a really nice extra to store glasses in or protect while travelling

2 July 2026
Unprompted review

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