Blacklyte Reviews 336

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, sturdy construction, and comfortable design, often highlighting the positive impact on their well-being, such as reduced back pain. Many appreciate the ease of assembly and the premium feel of the materials. The customer service is frequently described as responsive, helpful, and professional, with many consumers commending the quick resolution of issues and the overall positive communication. The delivery service is also often noted for its speed and efficiency. However, some customers also noted that the seat cushion can be firm initially, requiring a break-in period. A few people experienced issues with shipping, such as delays or minor damage to parts, though these were often resolved by customer service. Additionally, some reviewers found the chair's lowest height setting to be too tall for shorter individuals, and a small number of users reported that the lumbar support was not as effective as they had hoped, or that the chair was not as comfortable as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting that items are... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent build quality, with... See more

Customer service

Consumers find customer service to be a positive experience, often highlighting its responsiveness and... See more

User experience

Users describe positive interactions with user experience, highlighting the comfort, adjustable features, and... See more

Delivery service

People report positive experiences with delivery service, often praising fast shipping times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased this chair after doing quite a bit of research to find 'the right chair', and I can tell you that the Athena Pro chair is a fantastic product. Light years ahead of the chair that I had be... See more

Rated 5 out of 5 stars

I was looking into buying a gaming chair for the misus for awhile. I own a direct competitor’s brand but have read their new version isn’t great and shocked how expensive they got up to. Just... See more

Rated 5 out of 5 stars

I have been very satisfied with Blacklyte from the very first contact, even before purchasing the chair. The support team was fast, professional, and extremely helpful when I later had a warranty is... See more

Rated 5 out of 5 stars

Purchased the Athena Pro seat on the 11th and having had enough time to assess, I'm very impressed. The cushion is firm and does need some time to get used to, but the upside to this is the build qual... See more


Company details

  1. Furniture Store
  2. Furniture Manufacturer

Written by the company

Established in 2021, Blacklyte is a pioneering brand dedicated to redefining the best gaming chair. Blacklyte is dedicated to creating the premium gaming furniture, empowering gamers to perform at their peak by integrating ergonomics and gaming. Blacklyte is more than a brand - it's a commitment to the gaming community and a promise of peak performance. Over the years, Blacklyte grown from a small vision to a global name, crafting industry-leading ergonomic gaming chairs and desks that set new benchmarks for quality and design. We are proud to be the Official partner of world class esports events such as Rocket League Championship Series, Fortnite Championship Series, Blast Premier, and, Shanghai Major, showcasing our dedication to the gaming community.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

336 reviews

5-star
4-star
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1-star

Replied to 69% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great company, Stellar product.

Great company, ordered in Canada and it arrived well inside of a week. Excellent built product if not a little eccentric on the marketing side (website fonts and some marketing strategies are quirky!). Price to performance ratio is off the charts. This chair arrived larger and sturdier than the photos on the website make it seem, from the wheels to the upholstery. Armrests had more adjustments than expected and had this nice bronze chrome accents. Beautiful golden threads used for stitching the chair together. Support team was extremely quick (less than 6 hours!) to respond to shipping mistake in order, to be resolved promptly.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Athena pro

Order an Athena pro to replace my secret lab chair and could not be any happier. The Athena is amazing! The quality of the chair is better than my old chair and over all more comfortable. Did have a minor issue with the chair upon arrival but the support team was fast amd amazing and resolved my issue. I would highly recommend this company to anyone in the market for a new chair.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Athena Pro

Athena Pro ! The build quality is phenomenal , ball bearing wheels, all metal frame, high quality high density foam, 4 way lumbar adjustment, magnetic head rest, all that for an amazing value pricing. All the best for way less than Secretlab. I also own a Secretlab and let me tell you this is way ahead. Honestly this is such an amazing chair.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Chair!

Exceptionally easy to build with great materials, build quality and comfort. Outstanding customer support also. Very pleased with my Athena Pro!

16 March 2026
Unprompted review
Rated 1 out of 5 stars

The chair couldn't be lowered enough…

The chair couldn't be lowered enough for it to be comfortable. It was also super stiff.

DON'T get it if you think you'll be returning it at ALL. They make you pay for the returns and could have cared less that we didn't like it.

9 March 2026
Unprompted review
Blacklyte logo

Reply from Blacklyte

Hi Samantha,

I’m truly sorry to hear the chair didn’t work for you—both the height adjustment and the stiffness sound like they made it uncomfortable to use, and that’s never what we want for our customers.

We did reach out via email to try and resolve this with you, but we weren’t able to connect. It’s disappointing we couldn’t find a solution together, and we understand your frustration with the return process.

We’ll take your feedback to heart as we work to improve. We hope to have the chance to serve you better in the future.

— Stella, Head of Customer Care, Blacklyte

Rated 5 out of 5 stars

Great Chair Even Better Customer Service

The chair is great quality and easily assembled.
The seat is a little stiff and lumbar support adjustments are not very extreme but this could be personal preference. Strongly suggest ordering the lumbar pillow and head rest. It made a world of difference. I could sleep in this chair now.
All of the functions are convenient and smooth.
Customer service is by far the best I have experienced from a company.
They truly care if you are satisfied with your purchase.
Will definitely buy from again!!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

First class all the way

First class all the way! If you need a comfortable chair for gaming or for your office, Blacklyte has it. Very pleased. Highly recommend.

14 March 2026
Unprompted review
Rated 4 out of 5 stars

My Experience with BlackLyte

I ordered a pre-order chair, the Liquid white Athena Pro, Sadly i never got updated on the shipping. So i went to their servicedesk, got told it would take around 5 more days untill i got more information, it shouldve been shipped out 5th of march, 6 days later they still havent send me anything, went to support again and said it would take untill april, they apologized for the way they didnt update me and gave me multiple choices with added compensations to it. Even though it took a long while and i had to seek for the support. They helped me incredibly well and super fast. 10/10 support.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality products and great customer support

Got an athena gaming chair for Christmas (yes, i chose my gift) and the experience has been great so far. it is easy to mount and well built. Still looks new ! I had a small issue with a screw getting loose and the support sent me a replacement armrest immediately when i contacted them. highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Really perfect Gaming Chair For All of Us

Finally upgraded my setup with the Blacklyte Athena Pro. 🎮 This isn't just a chair; it’s a command center. The ergonomic support is a game-changer for those late-night rank grinds.

Superior build quality meets peak aesthetics. If you’re serious about your back and your gameplay, this is it. 🚀

8 March 2026
Unprompted review
Rated 5 out of 5 stars

I bought a gaming chair for myself and…

I bought a gaming chair for myself and my wife. Excellent product quality and fast delivery! The manager contacted me to confirm the order, and it was very pleasant to communicate with him. If any of my friends need a chair, I will definitely recommend you.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Chair, Worth the Price

I've had the Athena chair a few days now and I absolutely love it. I had previously ordered a Razer chair and it was so firm and uncomfortable (I can't handle aggressive lumbar support) that I returned it and decided to bite the bullet and buy a more expensive chair. The Athena was well worth the extra price. Super comfortable, well made, arrived quickly, and was easy to put together. I really like the lumbar pillow since you can use it as you like and it's not built into the chair. The headrest is great for the same reason and I really like the magnetic design.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

incredible quality

I recently picked up the Blacklyte Athena Pro and I’m genuinely impressed. I was looking at Secretlab for a while, but the price was hard to swallow. This chair gives you the same premium feel—magnetic head pillow, 4D armrests, and a super sturdy wheelbase—for a much better price.

The assembly was a breeze (took me about 20 mins) and they even include a pair of gloves so you don't smudge the materials. The cold-cure foam is firm but supportive, which has already helped with my back pain during long work shifts. Highly recommend if you want luxury without the "brand name" tax.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

The two upper bolt holes for the…

The two upper bolt holes for the backrest were milled wrong from the factory. I had to force the bolts into these holes. Upon contacting support, they wanted me to somehow prove that these bolts (which will never move again) were forced in, therefore did nothing for me. The chair itself is not bad, but because of the poor support, I will never buy from them again.

30 December 2025
Blacklyte logo

Reply from Blacklyte

Hi Jamie,

We’re truly sorry to hear about your experience — the bolt holes should never have required force to assemble, and we sincerely apologize for the frustration this caused.
Our request for photos was only to help us identify the exact issue so we could offer the right solution, not to question your word.
We’ve already contacted you and taken care of this issue, and we regret we couldn’t fully restore your trust.
If you’re open to it, please feel free to contact us again — we’d still like to do our best for you.
Thank you for your honest feedback, and again, our apologies.

— Stella, Head of Customer Care, Blacklyte

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