Diana helped me out today to get a replacement on my headphones. She was very quick and efficient, so I could get them as soon as possible.
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I purchased a headset from black and gray 12/25. It worked great for about 6 months and then the mic just quit working. I reached out to them to see if it still had warranty on it. Unfortunately it di... See more
Easy ordering process will definitely be trying this product out to see if the quality is.
The headsets are awesome and i am using it from quite a while and recommend to my fellow colleagues and they have bought 4 sets. There was a hardware issue with the headphones and when i reach out to... See more
Company details
Written by the company
Elegant like Black. Minimal like Gray. We prioritise on curating and bringing premium technology to our customers with a minimal and seamless experience and embody sophistication and simplicity, offering a curated selection that complements your lifestyle.
Contact info
8407 central avenue, 94560, Newark, United States
- support@blackandgray.co
- blackandgray.co
4.6
Excellent
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The one I have works pretty good so I'm…
The one I have works pretty good so I'm ordering one for my dad
20 May 2025
Unprompted review
Easily navigatable site.
19 May 2025
Unprompted review
Head band broke first day I used it
Head band broke first day I used it. I can't get a hold of the company to replace it. Tried to get a hold of them 4 times so far.
14 May 2025
Unprompted review
Reply from Black&gray
Hi Kyle,
Our sincere apologies for the inconvenience. We've arranged a free replacement for you, our apologies for the delayed response we've improved our systems. Please reach out to us if you need any other help we're always happy to help you.
Best regards
Black&Gray Support
Fast and easy purchase for the drivers…
Fast and easy purchase for the drivers headset. Thanks
3 May 2025
Unprompted review
First Time and Very Pleased
Ordering was very easy and before I could print off a copy of the confirmation number, it was sent to my emai.
24 April 2025
Unprompted review
The sound quality is amazing
The sound quality is amazing. People on the other end say they can hear me a lot better so noise canceling is good. My only gripe w this product is that it does feel cheap, but for $45 I’m not going to complain. Let’s see how it does in the long haul.
22 October 2024
Unprompted review
The headset disconnecting…
The headset disconnecting ant connecting again all the time to one of the phones.I use 2 phones with it.You can’t hear well around you,when you have it in your ear…
Hope I can return it and get my money back…
22 October 2024
Unprompted review
Reply from Black&gray
Hi Tadas,
We're sorry to hear about your disappointing experience with our earpiece. Please send us an email at support@blackandgray.co and our team will help you out right away!
I’ve only used it for one day as of…
I’ve only used it for one day as of this writing. So far so good. Very impressed by the battery life, used it for about 14hrs and after my shift i was Only at 90% battery life. Sound quay is great on both sides. Highly recommend
11 October 2024
Unprompted review
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