Had some trouble with a headset and the company took care of it immediately. Product has been great, service was great... highly recommend
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The headsets are awesome and i am using it from quite a while and recommend to my fellow colleagues and they have bought 4 sets. There was a hardware issue with the headphones and when i reach out to... See more
It's great. Quick change, long talk time.. only is the ear part can hurt your ears.. if it was more circle and not oval, it would be better to cover majority of your ear. I definitely would recommend... See more
Customer service is top notch! My damaged headset was replaced free of charge although it was outside of warranty window.
Company details
Written by the company
Elegant like Black. Minimal like Gray. We prioritise on curating and bringing premium technology to our customers with a minimal and seamless experience and embody sophistication and simplicity, offering a curated selection that complements your lifestyle.
Contact info
8407 central avenue, 94560, Newark, United States
- support@blackandgray.co
- blackandgray.co
4.6
Excellent
68 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Well it was easy to purchase
Well it was easy to purchase, as far as the headset goes we’ll have more to say when I start using it.
25 July 2025
Unprompted review
Unique
I rate my experience with black and gray has been to unique I ordered a headset didn't get it got a hold of them they found out that I did order one and they resent me one that's awesome that's bar none five stars thank you black and gray I haven't received it yet but I know it's on its way
18 July 2025
Unprompted review
Had to contact support Team to check on…
Had to contact support Team to check on shipping. I had used a different email address and forgot. contacted support and the responding a quick timely manner and the issue was resolved
9 July 2025
Unprompted review
Should have bought last week 10.00…
Should have bought last week 10.00 cheaper I think
12 July 2025
Unprompted review
They replaced it no question asked when…
They replaced it no question asked when I showed them a picture of the broken headset, exceptional customer service, and very speedy with responding
11 July 2025
Unprompted review
Great product and great customer service
Great product and great customer service
11 July 2025
Unprompted review
The extra discount made me happy
The extra discount made me happy. Ordering was a breeze.
9 July 2025
Unprompted review
My headset broke and the return was so…
My headset broke and the return was so so easy. They were very understanding of breakage
1 July 2025
Unprompted review
The headset is fantastic
The headset is fantastic and lives up to its reviews. When I had an issue the company and it's supposed staff was extremely helpful and so kind. Totally unlike most customer services. Definitely recommend them.
28 June 2025
Unprompted review
Easy to order can’t wait to try it out
24 June 2025
Unprompted review
Customer service was amazing
Customer service was amazing, very quick response and problem resolved. The brand stands by its word 100%
18 June 2025
Unprompted review
New Product
Good reviews on the product which was why I would try this headset.
15 June 2025
Unprompted review
Was easy to order
Was easy to order. Received order confirmation right away. Just hope the product is as good as it shows.
5 June 2025
Unprompted review
The one I have works pretty good so I'm…
The one I have works pretty good so I'm ordering one for my dad
20 May 2025
Unprompted review
Easily navigatable site.
19 May 2025
Unprompted review
Head band broke first day I used it
Head band broke first day I used it. I can't get a hold of the company to replace it. Tried to get a hold of them 4 times so far.
14 May 2025
Unprompted review
Reply from Black&gray
Hi Kyle,
Our sincere apologies for the inconvenience. We've arranged a free replacement for you, our apologies for the delayed response we've improved our systems. Please reach out to us if you need any other help we're always happy to help you.
Best regards
Black&Gray Support
Fast and easy purchase for the drivers…
Fast and easy purchase for the drivers headset. Thanks
3 May 2025
Unprompted review
First Time and Very Pleased
Ordering was very easy and before I could print off a copy of the confirmation number, it was sent to my emai.
24 April 2025
Unprompted review
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